Nöa and Nani Reviews

Name: Nöa and Nani
Rating: 4.25

4.3 Rating 1,620 Reviews

83 %

of reviewers recommend Nöa and Nani

4.3

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Nöa and Nani Review Love this set of bed. My daughter wanted bunks so decided to go with this one and glad we did, the frame is solid. We have family nights in my daughters bedroom watching tv and playing often find myself falling asleep in the bottom bunk. I love that the stairs dont go on the floor so no risk of tripping. 5* from us.

About Nöa and Nani:

Want to know what Noa and Nani are all about ?

Well its simple, we design fantastic quality Beds that are built with Kids and Adults in mind.
By balancing the needs of Parents who require a safe and secure bed for their children and the desire of kids to have the latest and greatest designs . We combine these elements and have some great looking Cabin beds.

Whilst we specialise in Cabin Beds which come in a number of different funky designs,
we also stock Bunk Beds and Traditional style single and Double Beds for Kids and Adults.
We make great quality wooden beds that not only provide a great place for kids to sleep but also to play and to work.

Visit Website

Nöa and Nani 5 star review on 17th November 2024

Thomas Procter

India Martin

Nöa and Nani 4 star review on 16th November 2024

Casey Hughes

Nöa and Nani 5 star review on 15th November 2024

Benjamin Eccleston

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been trying every means possible, now contemplating going to their business address, no goods, no contact, no phone number on website ... trading standards and trust pilot being contacted today in sheer desperation”

Helpful Report

Posted 2 years ago

“Missing parts . I have emailed the company twice and no reply. I’m trying to source missing parts .?”

Helpful Report

Posted 2 years ago

“Brought a mid sleeper for my granddaughter. took a couple of weeks to put it up as the decorator was running behind. when we came to put it together the part where the slide attaches and is already built was split. I contacted the company but did not get a reply. The only email address I could find was a newsletter one. I later contacted live chat and still, i did not resolve it. So I have a bed that is unsafe to use.”

Helpful Report

Posted 2 years ago

“Product never came!”

Helpful Report

Posted 3 years ago

“Very happy with the bed itself, looks great. Son is very happy with the final product. Had an issue with delivery, as a part of the bed wasn’t delivered when the other parts were. So had to wait a few days for the missing part (couriers fault not the company) Customer service were extremely helpful and apologetic about the situation which I was grateful for. Quite difficult to put together at certain parts, but got there in the end.”

Helpful Report

Posted 3 years ago

“Part missing and still two weeks on waiting on part!”

Helpful Report

Posted 3 years ago

“I have tried calling your number and left voicemails as it just goes to answerphone. Emails are bot responded to. The delivery is incorrect as you have sent 3 bunk beds , a bench and table. Please call me ASAP”

Nöa and Nani 1 star review on 2nd November 2021

Helpful Report

Posted 3 years ago

“The delivery service was absolutely shocking. I came home to find the packages outside my front door on my drive and with such short notice notifying me of delivery I could not work from home. Maybe if I was told it was going to be delivered the day before rather than on the day I could have arranged this. In regards to building the bed, the instructions were not clear at all and very confusing. Possibly the worst set of instructions I have ever had to use. Also, the trundle cannot fit a normal sized mattress and so we have to lift the bed up to get the bed from underneath out every time we want to use it. Maybe it would be better if the bed was a tad higher so there was a bigger gap for the mattress to fit under it.”

Helpful Report

Posted 3 years ago

“Bed is brilliant quality my issues are with receiving single bed slats for a double bed and cant get in touch with anyone to rectify the problem so my son is having to sleep on a mattress on the floor”

Helpful Report

Posted 3 years ago

“It's been a week now since the bed I ordered was delivered incomplete... I have tried multiple times to get in contact with no reply. Customer service is non existent and this company intentionally make it impossible to contact them once they've taken your money. Don't give these people a penny.”

Helpful Report

Posted 3 years ago

“I can’t really rate this product as it has failed to be delivered to me by the delivery company. It is nearly a week since the original delivery was meant to be here. I am fully aware delivery companies are struggling at the moment as I also work in retail but the communication between the delivery company myself & this company has been appalling. No one has informed me of when or if this bed will be delivered this week.”

Helpful Report

Posted 3 years ago

“Order this bed, 2 weeks passed so I sent an email to see where it was. Turns out it was lost in transit. New one sent out straight away. Received 1 week later. Then to discover it was missing the slats. Was pretty annoyed but they were sent out after a few email exchanges. Couple of imperfections on the bed but nothing that would effect the use. Got that sorted through email with customer service. Regardless of those issues my daughter loves her new bed. Shame about missing parts and imperfections and that it was almost 4 weeks before we managed to get the bed up properly due to issues but overall happy with the bed.”

Nöa and Nani 4 star review on 1st November 2021

Helpful Report

Posted 3 years ago

“Can someone help me! Bought this bed for my son and sturggling to get the slide onto the bed frame”

Helpful Report

Posted 3 years ago

“We recently ordered the Una sleep station for my boy and we have been mostly pleased with the look and quality. The screws and fittings for the chest if drawers were not the best quality but when I contacted customer services, they were prompt to respond and offer options for replacement, refund etc. The delivery of the products wasn't the best because you were not able to have flexibility regarding the date of delivery and not all items were available on first delivery, which we were not made aware of beforehand. However, as mentioned, customer services were on hand and responded promptly to our emails.”

Nöa and Nani 4 star review on 20th October 2021

Helpful Report

Posted 3 years ago

“Lovely bedside tables and delivered quickly, really pleased with the finish on them too. Fit nicely in my bedroom not too big.”

Helpful Report

Posted 3 years ago

“I have still not received the bed and have no guarantee of when I will get it. I requested a refund for the special delivery I paid extra for and have had no response to that question. The telephone number is not in use and no-one ever answers the phone and i have to chase them to find out where my bed was. They did not even have the decency to let me know it was not coming.”

Helpful Report

Posted 3 years ago

“I’ve had missing drawers to bed I have sent an email and had reply that someone will be in touch with me and still nothing , customer service is poor ..”

Helpful Report

Posted 3 years ago

“Sadly, Noa and Nani sent the wrong item.. and communication is non-existent. There is no phone number to call to get it sorted ASAP as you would with other retailers. My email was answered on a Friday but then it all went quiet. I am in their hands entirely. It's really inconvenient having to repack the entire thing and then just wait for them to choose to get in touch. The product also looked incredibly flimsy so be warned. Sadly my confidence has been knocked in this company and I will be returning the other product I ordered too - in case that is packed or labelled incorrectly or is flimsy or there is no communication. Mistakes happen; it's how you rectify them that counts. So far I have been really disappointed.”

Helpful Report

Posted 3 years ago

“Paid 30 for next day delivery, they attempted to deliver quarter of the bed for next day. I refused after reading terrible reviews. Noa nani only has an email to contact, this sent some alarm bells off so decided to cancel and buy from someone more trustworthy. Refund says 3 days to process on website, emailed on the third day they said it takes five days…. 5 days have passed still no refund.”

Helpful Report

Posted 3 years ago

“In my order double mattress was lost in delivery so I cancelled order”

Helpful Report

Posted 3 years ago

Nöa and Nani is rated 4.3 based on 1,620 reviews