Nöa and Nani Reviews

Name: Nöa and Nani
Rating: 4.25

4.3 Rating 1,620 Reviews

83 %

of reviewers recommend Nöa and Nani

4.3

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Nöa and Nani Review Love this set of bed. My daughter wanted bunks so decided to go with this one and glad we did, the frame is solid. We have family nights in my daughters bedroom watching tv and playing often find myself falling asleep in the bottom bunk. I love that the stairs dont go on the floor so no risk of tripping. 5* from us.

About Nöa and Nani:

Want to know what Noa and Nani are all about ?

Well its simple, we design fantastic quality Beds that are built with Kids and Adults in mind.
By balancing the needs of Parents who require a safe and secure bed for their children and the desire of kids to have the latest and greatest designs . We combine these elements and have some great looking Cabin beds.

Whilst we specialise in Cabin Beds which come in a number of different funky designs,
we also stock Bunk Beds and Traditional style single and Double Beds for Kids and Adults.
We make great quality wooden beds that not only provide a great place for kids to sleep but also to play and to work.

Visit Website

Nöa and Nani 5 star review on 17th November 2024

Thomas Procter

India Martin

Nöa and Nani 4 star review on 16th November 2024

Casey Hughes

Nöa and Nani 5 star review on 15th November 2024

Benjamin Eccleston

9993

Anonymous

Anonymous // 01/01/2019

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“lovely simple bed frame, perfect for my little girl, delivery was very frustrating as they brought it in two separate deliveries, even thought i’d paid for a set day, which really delayed us building it, defo needs to be thought more carefully about.”

Helpful Report

Posted 9 months ago

“Unfortunately, we were advised by Noa and Nani this would fit the shorty midsleeper bed. It does not, the fittings are too wide of the bed. As you can see from the photo, to wide for the bed.”

Helpful Report

Posted 9 months ago

“The bed is good, sturdy when built etc. however the company not so great. Paid for next day delivery but got it in 3 separate deliveries and finally got the full bed 10/11 days after ordering. You cannot speak to anyone on the phone as they are email only which is ridiculous! If it’s an easy email to reply to you do get a reply pretty quick however when you are querying where items are and not happy with the service it takes about 1-2 days for them just to reply. The delivery company was also arguing with me after the 2nd delivery telling me i had received all the boxes I needed when i knew it wasn’t and clearly had not which was very annoying.”

Helpful Report

Posted 9 months ago

“Damaged furniture. No telephone number or live chat available. No response to emails other than automated replies stating customer service will respond within 48 hours, which of course they do not. Still waiting for response. Have not ordered from them before and will not again.”

Helpful Report

Posted 9 months ago

“Ordered Medium. Recived a box that said small on it and when opened table was small not medium. Total joke. I complained and was told box says small, but medium table insid. Utter rubbish and fails advertising. And they won't put right. Miss sold will not use this company again.”

Helpful Report

Posted 9 months ago

“Bought Annika Bistro Set Table with 2 Chairs for £99. One chair arrived broken. Emailed Noa & Nani immediately with 6 photos. The chair wasn’t economically repairable so I disposed of it after waiting ages for a reply. After 3 weeks of wasting my time they bizarrely offered £25 if they collected the broken chair or £15 without returning chair. Like they don’t believe me?!? They certainly wouldn’t repair and resell. No faith they would refund me. Told them to forget refund. Loads of similar bad reviews. Dodgy company. Avoid.”

Helpful Report

Posted 9 months ago

“SHOCKING CUSTOMER SERVICE I am extremely unhappy with the lack of customer service from this company. I ordered a mattress for next day delivery on Thursday due for delivery on Friday as my daughters old mattress was due to be collected and disposed of that day. Friday arrived and after initially receiving confirmation of a delivery slot from the courier used by Noa & Nani this was then updated to 'unable to be delivered' I contacted both this company and Noa & Nani and so far have just been fobbed off. We are now Monday evening and I am no further forward with this matter. The courier have confirmed to me that the item has not been given to them by the sender (Noa & Nani) but after contact Noa & Nani on several occasion they keep telling me it has been sent and that this is an issue with the courier. Whilst I appreciate as a gesture of goodwill I have been refunded the next day delivery fee, Noa and Nani are still unable to update me on a guaranteed date for my mattress delivery despite promises both by email and live chat today that this would happen. I have absolutely no confidence is the ability of the company to even dispatch a replacement mattress to me and even if they do they have yet to confirm this. My 5 year old daughter would have been sleeping on the floor for DAYS if it wasn't for the fact that I have had to go out and purchase a air bed for her. I am honestly appalled that I feel the only way to get a resolution is to write a lengthy complaint on here as when I asked to raise a complaint I was advised that this would be looked at by a manager but not until after the matter was resolved?!! MY COMPLAINT RELATES TO THE FACT IT IS NOT RESOLVED SO WHAT USE IS THAT!?”

Helpful Report

Posted 9 months ago

“Unfortunately this item hasn’t been delivered. It’s been 1 month since ordering. Customer service has been extremely poor! Due to the fact you can’t contact them. Would highly recommend avoiding noa and Nani at all costs.”

Helpful Report

Posted 9 months ago

“So disappointed with my purchase. We still haven’t received the bed in full and I get an email to ask me to review the bed!? Is this some sort of a joke?! No one to call and talk. They only reply back to emails whenever they feel like. I asked for their complaint procedure a few times no one is coming back to me. They took the money straight away 2 weeks ago. I paid for express delivery which was supposed to be next day but out of 3 boxes, 2 boxes delivered. One box which was containing the bed fences apparently got lost by the transport company! Without the bed fences we can’t build the bed. They slide into the corner posts. They are fundamental part of the structure. Our house turned into a mess. My 6 year old son has been sweeping on the mattress, on the floor since. And their customer service isn’t helping at all. Don’t bother with this company, don’t order from them. Save yourselves stress and hassle. I want people to be aware of what they will be dealing with before ordering. Honestly don’t do it.”

Helpful Report

Posted 10 months ago

“My order has disappeared, and the customer service is not helpful. I won’t recommend ordering from this company.”

Helpful Report

Posted 10 months ago

“Have not received the drawers, no response to emails, phone line not in operation and courier service not responding!!! So frustrating. Bank raising a dispute to refund me! DO NOT USE!!!”

Helpful Report

Posted 10 months ago

“Unfortunately the wrong item was delivered last week. I have emailed about it twice but no one has replied and there is no phone number to call. So I’m afraid I would have to say my review is pretty terrible!”

Helpful Report

Posted 10 months ago

“My bed was delivered a week ago and still no mattress spoke to numerous people who keep telling me the mattress will get delivered next day this is over a week now and still no mattress! There’s no communication can’t phone anyone with problems I advise don’t buy from here!”

Helpful Report

Posted 10 months ago

“The wrong item was sent. The customer service is appalling, just delay tactics, the correct item has apparently now been ‘requested’… still not even ordered. I recommend avoiding this company.”

Helpful Report

Posted 10 months ago

“This must be an actual joke because I haven’t received my item yet. I get an email at 10.30pm to say my order will be delivered next and another email at 10.31pm to say it was attempted (which was not the case) and it’s been sitting in the Depot since. No idea what’s going on. Already disputed with my credit card company.”

Helpful Report

Posted 10 months ago

“Haven’t received the item. Not sure I ever will.”

Helpful Report

Posted 10 months ago

“One of the worst services I have ever used!! I am still waiting after 4 WEEKS of purchasing the triple bunk bed for the headboard package to arrive!! This was supposed to be a Christmas present for the kids which they were really excited about. The worst part is I was told the delivery service will deliver this week, after contacting the delivery service XDP, they said to contact the supplier as they have not been sent a package to deliver by the supplier!!!! I then contacted Noa and Nani and have not heard from them in nearly a week!! Very disappointed and definitely DO NOT RECOMMEND!!! Will be chasing them for my money back !!!”

Helpful Report

Posted 10 months ago

“Very poor customer service and not responding to requests for cancellation incurring huge costs”

Helpful Report

Posted 10 months ago

“Would be great if I actually received it and was posted when they said it would be.”

Helpful Report

Posted 10 months ago

“ARE YOU KIDDING ME!????????? Asked to write a review on an order that never arrived!!!!!!!!!!!! And getting ignored via call / email / social media when I demand a refund! I’ve been ghosted by this company! They owe me £100 avoid like the plague!!!!”

Helpful Report

Posted 10 months ago

Nöa and Nani is rated 4.3 based on 1,620 reviews