NI Spares Reviews

Name: NI Spares
Address: 17 the Hawthorns, Portadown
Rating: 4.89

4.9 Rating 8,788 Reviews

99 %

of reviewers recommend NI Spares

4.9

Based on 8,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About NI Spares:

We are a leading supplier of home appliance spare parts.

If you require help locating anything then contact us and we will try our best to help.

Visit Website

Phone:

028 3857 0970

Email:

info@nispares.co.uk

Location:

17 the Hawthorns
Portadown
BT63 5TX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, good value and very quick delivery. Soon sorted out our Easter disaster- ovens always fail at the most inconvenient time. Thank you NI spares.”

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“Excellent, very pleased with service”

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“Arrived swiftly and works great!”

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“Good Quality prompt delivery. Happy Customer”

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“Correct item dispatched, fast delivery , fitted and works perfectly. Excellent experience, will use this company again.”

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“Super fast delivery and exactly what I needed - thank you!”

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“Great. Came very quickly.”

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“Excellent service. Swift delivery”

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“Arrived next day despite it being Easter weekend, exactly what I ordered and fixed the issue with my cooker …..happy weekend after all….would definitely order from this company again”

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“Good service Correct part”

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“I thought it was 1/2 day delivery”

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“Excellent service, parts as expected. Arrived very promptly.”

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“Correct equipment. Delivered quickly”

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“I placed an order but unfortunately needed to cancel. I ordered after 2pm cutoff, so I knew it hadn't been despatched. I tried calling before 9am to hear a message that the phones only opened at 10am. I called on the dot of 10am and the message said I was Number 2 in the queue.... I waited over 2 hours, having to break off and redial twice when I wondered if the queueing system was broken, each time rejoining at Number 2 in the queue.... when i started the call at 10am I had checked and my order had not been picked.... yet whilst waiting on the appaling phone system I then received a confirmation email that my order had just been picked and despatched and could no longer be changed. Hopeful that someone could actually still stop it leaving as it had only JUST been picked i stayed queueing to try and speak to someone, but after 2 hours of waiting for the phone call to even be put through to someone I gave up. How many people are manning the phones ? If I was only position Number 2 in the queue then why was myall not answered in over 2 hours. Very disappointed with this poor customer experience”

Helpful Report

Thank you very much for your feedback, Chris. We're truly sorry that you had such a long wait and a bad experience with our phone system. Your time is valuable and we regret that this happened. We understand how irritating and inconvenient this is and apologize for the negative experience you had. You will see from the Royal Mail tracking that we had dispatched your order on the same day you placed the order so we would unfortunately not have been able to cancel your order. We take customer experience very seriously and take your criticism to heart. We will use your feedback to make sure our phone system is improved and that no one else has a similar experience. We are actively looking for solutions and ways to make sure these issues don't occur in the future. Once again, thank you for taking the time to leave your review and let us know about your negative experience. We do value your feedback. Regards, Simon

“I’ve used this company in the past and will continue to as they provide a great service 🙂”