Nibble & Gnaw Reviews

Name: Nibble & Gnaw
Rating: 4.78

4.8 Rating 841 Reviews

95 %

of reviewers recommend Nibble & Gnaw

4.8

Based on 841 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

About Nibble & Gnaw:

Everyone involved in Nibble & Gnaw is a pet owner. And we all want the same thing: our pets to be happy and healthy. That’s our mission. It's the reason we founded the business.

We all know that diet is the most important thing for keeping small animals happy and healthy, and that forage should make up about 90% of their diet.

One day, whilst complaining about the poor quality of hay being sold, one of our friends said: "You know the hay I take into the Middle East for their thorough-breds? What about bringing that in to the UK for rabbits and guinea pigs?"

And that's how Nibble & Gnaw got started!

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Nibble & Gnaw 5 star review on 2nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My bunny loves the 2nd cut Timothy hay”

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Posted 2 years ago

“I have been buying the Timothy hay for my guinea pigs for the last 2 years! i won’t buy any other hay, as this is such great quality and fresh, nothing but the very best for my piggies!”

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Posted 2 years ago

Love to hear it Karen, there’s plenty more hay for your little one to enjoy 😊

Posted 2 years ago

“Best hay on the market! We have been buying from Nibble and Gnaw since we got our pigs over a year ago. If you want to see big popcorns and super excited guinea pigs we highly recommend it! Not to mention the quality, smell, texture. Great quality.”

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Posted 2 years ago

Thank you so much Anna, it’s always a pleasure hearing these lovely words.

Posted 2 years ago

“Have not received order and not received an update”

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Posted 2 years ago

Hi Derek, we're so sorry to hear that you you haven't received your hay. Unfortunately we're hamstrung by the recent strikes that have been held by Royal Mail and Parcelforce and your package would have been included in that. We appreciate your patience and understanding as we have little control and hope that normal service returns soon.

Posted 2 years ago

“Good quality, great price and speedy delivery.”

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Posted 2 years ago

“Excellent quality hay, great service and price”

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Posted 2 years ago

Hey thanks for the kind words! 😊

Posted 2 years ago

“Good reliable hay that my bun's love. Customer service is also super helpful.”

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Posted 2 years ago

“Ordered a week ago and nothing has arrived.”

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Posted 2 years ago

Hi Joseph, Sorry to hear that you haven't received your stock, unfortunately we are currently hamstrung by the strikes being conducted by Royal Mail and Parcelforce. This is why you haven't received your stock. I had a look for you there and it appears to currently be in the Solihull DO.

Posted 2 years ago

“Always good although postman strike not a help with delivery Have hungry rabbits”

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Posted 2 years ago

Hi Alan, thank you for your honesty. It's been difficult for us all but hopefully we can have normal service return soon.

Posted 2 years ago

“Top product, for fussy guinea pigs. Much less wastage than some pet shop brands & a better quality too.”

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Posted 2 years ago

Happy creatures mean a satisfied N&G office, thanks for the review!

Posted 2 years ago

“Unfortunately our two little girls didn’t like the product but then again they are quite picky”

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Posted 2 years ago

“I am regularly buying hay from Nibble & Gnaw as my rabbit loves it. She's not the fussiest eater but I have noticed she is eating a lot more hay when giving Nibble & Gnaw than any of the different types of hay from our local pet shop. So, I am sticking in with N&G even though it costs significantly more compared to the local ones.”

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Posted 2 years ago

“Excellent service and delivery schedule. Quick and efficient. Always happy to help on a one to one basis. Keep up the great work!!”

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Posted 2 years ago

Thanks Martin, it's easy to help customers when we have such good ones! Thanks for sticking around

Posted 2 years ago

“We've been buying the hay for our bunnies from Nibble & Gnaw for about a year now and I can't recommend them enough. You (and more importantly the rabbits) can tell the difference - this is fresh, high-quality hay. Also ordered some marigold and cornflowers which went down a treat. I doubt I'll be buying hay from anywhere else anymore. Delivery is super quick and the subscription makes everything a lot easier”

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Posted 2 years ago

So happy to hear it Julia! We love having you as part of the family, long may it continue :)

Posted 2 years ago

“Money been taken from the account in a second ,haven't time even to change the address . Now to cancelthe order haven't call and explaine everything. So Im unhappy about it ,make more problems .”

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Posted 2 years ago

“Our pet bunny loves the hay from Nibble & Gnaw. It's so sweet smelling and delicious that he just can't get enough. Your pet won't regret your purchase.”

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Posted 2 years ago

“Wouldn’t dare buy any other hay, my girls (guinea pigs) love it. Fresh smelling, packed in a sturdy box for storage too. Always a speedy delivery”

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Posted 2 years ago

“My rabbits absolutely love the premium cut hay. The hay always comes excellently packaged in recyclable materials - keeping the product fresh, with an all important low carbon footprint”

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Posted 2 years ago

“Fast delivery. Brilliant products. Dust free bay and my chinchilla loves it!”

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Posted 2 years ago

“In Sept this year, my two grandchildren lost their two Guinea pigs Jaffa and Sophie (both 5yrs old ) both of who loved their Nibble and Gnaw 2nd cut hay. The kiddies now have Turbo, Pandora and Orla three baby Guinea pigs, who are now, also loving their Nibble and Gnaw 2nd cut hay, so much so, I (nanny, Guinea pigs carer) now have to order the 8kg box. This is a 100% quality product.”

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Posted 2 years ago

Nibble & Gnaw is rated 4.8 based on 841 reviews