Nibble & Gnaw Reviews

Name: Nibble & Gnaw
Rating: 4.78

4.8 Rating 841 Reviews

95 %

of reviewers recommend Nibble & Gnaw

4.8

Based on 841 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

About Nibble & Gnaw:

Everyone involved in Nibble & Gnaw is a pet owner. And we all want the same thing: our pets to be happy and healthy. That’s our mission. It's the reason we founded the business.

We all know that diet is the most important thing for keeping small animals happy and healthy, and that forage should make up about 90% of their diet.

One day, whilst complaining about the poor quality of hay being sold, one of our friends said: "You know the hay I take into the Middle East for their thorough-breds? What about bringing that in to the UK for rabbits and guinea pigs?"

And that's how Nibble & Gnaw got started!

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Nibble & Gnaw 5 star review on 2nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My bunnies absolutely love this hay and won't eat anything else!. Website is really easy to use and delivery is very quick - would definitely recommend”

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Posted 1 year ago

“Good quality hay and responsive customer service.”

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Posted 1 year ago

“Just got our second box of hay delivered. Our Guineas love it! And so much easier to have it delivered straight to the door. You can change around how often you have it delivered which is great. Delivery comes within two days of shipping confirmation. Would recommend 10/10 to anyone with small animals”

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Posted 1 year ago

“I have been buying Nibble & Gnaw second cut for over a year now and it’s always been great quality. However my most recent boxes of second cut have been really poor quality with lots of brown hay. My bunnies won’t touch this and most of it is being thrown away. Very disappointed ☹️”

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Posted 1 year ago

“Very good hay I've got a very happy rabbit”

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Posted 1 year ago

“My 2 house bunnies love Nibble and Gnaw hay and I just received the new Hay and Herb box and they can't get enough of the Marigolds I give it to them in the morning with their hay and I actually have to stop Biscuit my young male trying to climb into the bag .If my Rabbits are happy then so am I”

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Posted 1 year ago

“I have been buying Timothy Hay second cut here for many years for my bunny Yoshi. It’s always very high quality and deliveries are always super fast. They added dry flowers to their range not too long ago and we have them too, my bunny loves them. All and all my search for perfect hay and the start of my journey of being a bunny mom was long and frustrating, nothing looked or smelled right. But then I found you guys and it was the best thing ever when I got my first box. Just a thank you for doing an amazing job.”

Nibble & Gnaw 5 star review on 26th February 2023

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Posted 1 year ago

“Brilliant customer service”

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Posted 1 year ago

“Matilda loves the 2nd cut hay as she,s a little fussy with other hay & has always enjoyed this!”

Nibble & Gnaw 5 star review on 23rd February 2023

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Posted 1 year ago

“My two bunnies love this hay - 1st and 2nd cut. Quick delivery and easy to order. Customer service is really good.”

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Posted 1 year ago

“I ordered the try me box of 1st & 2nd cut hay. The first cut was ok but the second cut was full of brown so went in their litter trays. Not happy. I contacted them and all I got was 'we will pass it on'. No mention of a replacement bag so my guinea pigs could try it. customer service = nil. UPDATED REVIEW: After my wife left the above review we were contacted and offered a replacement and a refund because there should not be any brown bits in the hay at all. The replacement box of 1st and 2nd cut hay arrived a few days later. Upon opening the box the contents looked exactly the same as the original box; 1st cut was fine, and our guinea pigs love it. The 2nd cut has loads of brown bits in it. So we are left to believe that this is what all the 2nd cut hay would be like and we won't be ordering any more of it. We've revised the stars left to now show 3 stars instead of the original 2 because an effort was made to rectify the situation with a refund and a replacement. We also added a couple of photos of the replacement 2nd cut hay.”

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Posted 1 year ago

“Has taken my money, failed to deliver, hungry rescue guinea pigs here. Would not recommend.”

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Posted 1 year ago

Hello Deborah, I have checked for you there and we have sent your parcel as requested, but as of now it is currently in Swansea Depot. You can track your progress of the parcel in confirmation email we send out but I will call you now and walk you through that if you need assistance.

Posted 1 year ago

“Ordered the mixed box to try & let my bunnies decide which one they liked best. The 1st cut looked very green & not much wasted at all but the 2nd cut alot of it was brown dead strands so they left a majority of that & that just became bedding hay. I was a little disappointed with the quality of the bag of 2nd cut so if I ordered again it would have to be the 1st cut.”

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Posted 1 year ago

“Hay has been so far well received by our two guinea pig lads. Thank you for offering the option of a toaster pack. Once we have figured out which they go for, we'll make a bigger order.”

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Posted 1 year ago

“My guinea pigs love the hay and flower/herbs mix. Speedy delivery and easy to order”

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Posted 1 year ago

“My three rescue bunnies (Nero, Neve & Nestle) weren't big hay eaters before we tried Nibble & Gnaws Timothy Hay.. they are now! Nom, Nom, Nom! Its an important part of a bunnys diet so thankyou so much N&G 😁 Excellent service from field to happy bunnies! 🐰🐰🐰”

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Posted 1 year ago

“I love Nibble & Gnaw and can’t recommend them enough. V best quality hay and herbs, and great service. My fussy bunny Betty will only eat at Nibble & Gnaws!”

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Posted 1 year ago

“This is the very best hay and herbs I’ve ever come across. I’ve a picky bunny who will only eat Nibble & Gnaw’s. Wonderful service too. Highly recommend.”

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Posted 1 year ago

“Piggies love it”

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Posted 1 year ago

“No he recibido ninguna respuesta al correo que envié, aún no puedo hacer seguimiento de mi pedido con número 17886, me enviasteis un correo con la confirmación y otro correo en el que se informaba que ya habíais mandado el pedido. Pero al meterme en mi cuenta de vuestra página web solo me sale la confirmación del pedido, no hay ninguna opción para hacer seguimiento de este. Ruego por favor una respuesta ya que hice el pedido hace varias semanas y todavía no sé nada de él.”

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Posted 1 year ago

Hello Teresa, I believe we have sent you and email regarding this issue. Please note, order 17886 in our system is connected to another customer with another account, so there seems to be some confusion here. We will sort this issue out for you as soon as we can, thank you for your patience.

Posted 1 year ago

Nibble & Gnaw is rated 4.8 based on 841 reviews