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Newlenses.co.uk Reviews

4.8 Rating 1,732 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

4.8

Based on 1,732 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Giovanni Ragone

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional service! As an optical dispenser I was extremely specific in which particular brand and range of varifocal I wanted as a first time wearer. I received them just over 1 week later! Wow! The glazing was done exceptionally well, the interaction with the team throughout was prompt, informative and very pleasant! From the moment I put my varifocals on for the 1st time I adapted instantly (literally within a couple of minutes) I strongly recommend NewLenses as an alternative to the highstreet. My varifocals worked out to be over £100 cheaper than what I was quoted on the highstreet and the quality of lens I ordered far exceeded the lower standard quality I was offered by highstreet well known opticians that would have cost me more. Great job to the team! I will never go anywhere else now that I have experienced New Lenses A little advice from a professional perspective... if you are supplying your own frame for varifocals get the heights and mono PDs taken at the time of your sight test. It doesnt cost you anything and it helps the lab techs when glazing your frame! Fantastic job! Worth every penny and keeps more money in the pocket than to go anywhere else!”

Helpful Report

Posted 2 years ago

Hi Eve, Thank you very much for taking the time to provide your feedback. It is lovely to hear that our work is appreciated, especially from an optical dispenser! Please let us know if we can help with anything else in the future. Kind regards, Adam.

Posted 2 years ago

“Very good service”

Posted 3 days ago

“Always an excellent service, uncomplicated, fast and delivered right to your doorstep.”

Posted 1 week ago

“Very good services and helpful, thank you for processing my reglazing fast Regards Giovanni”

Newlenses.co.uk 5 star review on 18th June 2024

Posted 1 week ago

“Helpful and quick response to inquiries. Super quick turn around, to get the specs back. A good service all around!”

Posted 2 weeks ago

“You have made it possible to use again a favourite pair of glasses. I am happy with the result”

Posted 3 weeks ago

“Have had a few pairs of glasses re lenses through New Lense and they’ve always been great quality, speedy delivery and a great price. These were turned around fast with great customer service and my glasses are fab. Thanks”

Posted 1 month ago

“The service is quite good, I took my Specsaver prescription with my own frame, and was satisfied with the lenses I chose. I will definitely use this flexible service again.”

Posted 1 month ago

“THERE IS NO CUSTOMER SERVICES, NO ANWERS THE CALLS!!”

Posted 1 month ago

Thanks for the feedback. As an online business we focus on responding to customers via our online contact form and respond within 24hrs of receiving your message. We find this to be more efficient and also allows details like your prescription to be sent rather than described which significantly reduces errors. If you need a return call please request this in the contact form and we will be happy to help.

Posted 1 month ago

“I have been using Newlenses.co.uk glasses re-glazing services for years. It’s pretty simple I buy a pair of frame I like then send it off with my prescription, and I receive them a week later. So much cheaper than getting a pair prescription glasses I don’t necessarily like. I have now a collection of prescription glasses which I got without breaking the bank. I have recently used their Sun-reactive driving lenses re-glazing services. Not only I received them in time for my trip (although they 10 days, it would have been a week then so I have emailed the support and they shipped my glasses the next day) but the glasses are fantastic and I absolutely love them. I have been recommending them to many of my friends, especially since they see me with so many different pair !”

Posted 1 month ago

“We have used Newlense a few times now and the service has always been very good and the lenses are good quality.”

Posted 1 month ago

“Once again, I’m very pleased with my replacement varifocal lenses that were returned to me in just over a week!”

Posted 1 month ago

“I have used New Lenses a number of times & have never been disappointed with the service or the product. Far superior to traditional high street options in both cases.”

Posted 2 months ago

“They take a fine attention to detail and the result is a superb pair of glasses!!”

Posted 3 months ago

“Uesed 3 rimes and all good”

Posted 3 months ago

“Excellent service and product”

Posted 3 months ago

“It was easy to order my new lenses, I was kept up to date with progress and they arrived quite quickly. I was very pleased with the result.”

Posted 3 months ago

“I had the lenses changed in two glasses on two separate occasions, both times the service was faultless. The website is particularly good and intuitive to use. The email progress updates are helpful without being over the top. Overall, a good quality, good value service.”

Posted 4 months ago

“My lenses arrived really quickly and prescription easy to complete on line”

Posted 4 months ago

“fantastic - my dog ate my new glasses and Newlenses sent a replacement pair at a discounted price - excellent customer service!!!”

Posted 4 months ago

“Fantastic service and customer care.”

Posted 4 months ago

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Newlenses.co.uk is rated 4.8 based on 1,732 reviews