Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For my requirement - which was a straightforward re-lens (with an updated prescription) - for some reading glasses their service was excellent. Glasses were delivered back within 3 days.”

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Posted 8 years ago

“My first dealings with this company,would recommend to anyone.First class service,and a job well done.”

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Posted 8 years ago

“Had my sunglasses re glazed they did a very good job looks great, the only drawback was it too a while to get processed...”

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Posted 8 years ago

“Excellent service! Super quick turnaround! Great price! Cannot fault...”

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Posted 8 years ago

“Excellent value and professional service.”

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Posted 8 years ago

“My husband and I are very happy with our new spectacles. They are a comfortable fit and look smart despite.being on the cheaper spectrum. Thank you for your patience over the problem with the prescriptions.”

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Posted 8 years ago

“Really helpful responses prior to ordering, quick responses after ordering, great new lenses arrived in my favourite frames, reasonable cost= one very happy customer. I will use New Lenses again and share with friends .”

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Posted 8 years ago

“Very efficient and competent customer service. I had an urgent need for new glasses and it was seen yo that I got them within the period of time I requested. The glasses not only look like I expected them to but the lenses are perfect. I would definitely buy my glasses here again.”

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Posted 8 years ago

“Really bad communication. If expect to be able to speak to someone about my order within / under 30 min. Not days later. Really bad, communication throughout the process. I wont be a returning customer.”

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Posted 8 years ago

Hi Robin, Thank you for taking the time to give us feedback and we are sincerely sorry for the issues with your order. We will take this opportunity to try and improve our communications in the future. In the case of your order, we upgraded the lenses to varifocals from bifocals to resolve the issue and we hope you are now happy with your glasses. Kind regards, Adam newlenses.co.uk

Posted 8 years ago

“I ordered 2 pairs of glasses to be 're-glazed' with single vision reading lenses into old frames from Specsavers, which they couldn't re-work for me at a price comparable to New Lenses The glasses were turned around and back to me within 6 working days of my posting them and appear fine, just as I'd ordered I am sufficiently impressed that I have now gone back to New Lenses to have a pair of sunglasses (one lens lost at sea) re-glazed with vari-focals”

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Posted 8 years ago

“I bought my glasses overseas in Canada. Was delighted that lewlenses offered free postage but I did have to pay $35 to customs to receive them. Not sure if anything can be done about this - maybe mark package as a gift?”

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Posted 8 years ago

“Really impressed with the service from Newlenses.co.uk. Usually when something promises this much it usually comes up short, not this time. They delivered on price, quality and speed of delivery. Would definately use again.”

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Posted 8 years ago

“fast and efficient with excellent communications”

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Posted 8 years ago

“Excellent service fast reliable and great quality lenses.”

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Posted 8 years ago

“Excellent company. I would highly recommend them to anyone.”

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Posted 8 years ago

“Very good service would use again”

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Posted 8 years ago

“Was a bit hesitant ordering glasses online but this site was so easy to use and being able to choose exactly what you want and add on extras to your requirements. Was a bit worried about spending too much money on here incase the glassses were not that great, but have to say i am over the moon with them, i found this company great to deal with, good customer services you get exactly what you ask for and great glasses at a fraction of the price ,will deffinately be recommending to others infact i already have done, and almost deffinately i will be coming back here again to order my glasses in the future. GREAT SERVICE AND GREAT GOODS THANKYOU”

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Posted 8 years ago

“Am very happy with my new prescription sunglasses. Service was prompt and efficient and easy to do online - thank you! Would certainly recommend them to others. J. Grant, Maidstone, Kent”

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Posted 8 years ago

“We are extremely pleased with our new reglazed glasses. Both were returned within the quoted period and are of excellent quality. We were also given a discount, after ordering, as the web based offer did not register properly.”

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Posted 8 years ago

“Great service, quick, simple and very well done.”

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Posted 8 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews