Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very straight forward got the glasses back within 5 days”

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Posted 8 years ago

“Very happy with my new lenses - they arrived back very quickly. Thanks!”

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Posted 8 years ago

“Really pleased with the new lenses and a lot less than the cost of 1 new lense from the opticians.”

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Posted 8 years ago

“Sent my glasses off around 7 weeks ago, to have them come back and them be completely in the wrong sides. The left and the right were mixed up. Sent them back out after a few days of negotiations with the customer service team. Took another 3 weeks for them to come back due to the fact it took 2 weeks to arrive they said. During the time they said they hadn't arrived, they offered me £50 compensation or some cheap glasses off the site. Bareing in mind I'd paid £79.99 from Tkmax. I wasn't happy about this as I felt like they were withholding my glasses. They then said the very next morning they had turned up.. They arrived during the week of that email. They were fine when they arrived but no letter inside apologising about how long it took them.”

Helpful Report

Posted 8 years ago

Hi Natasha, Thank you for taking the time to give us feedback and please accept our sincere apologies for the delay with your order. As you know, unfortunately the prescription was entered incorrectly on the website when placing your order which led to the lenses being wrong. When returning your glasses for correction, there was a delay with Royal Mail delivering them back to us. Both of these situations were out of our control but we do make every effort to try to resolve these issues as best as possible. I'm glad you're happy with your glasses in the end, and as a gesture of goodwill we would like to offer you a 20% discount voucher off your next order - please contact me at support@newlenses.co.uk to collect your voucher. Kind regards, Adam newlenses.co.uk

Posted 8 years ago

“Very helpful, and quick delivery”

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Posted 8 years ago

“The frames arrived super fast in Ireland. They are very good quality and very light. I simply love them. I will order some more from Newlens :)”

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Posted 8 years ago

“Sent my Oakley Square Wire frames to be perscription glazed. Excellent price & quick service, and much cheaper than buying any 'new' designer perscription glasses. Stick with the frames you already cherish & re-cycle .... it's a no brainer. I highly recommend New Lenses !”

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Posted 8 years ago

“Excellent service, regular contact, great prices very happy, will be using newlenses again A*”

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Posted 8 years ago

“Fast and very efficient service.”

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Posted 8 years ago

“Great customer service from this company, and a saving of over £200 on the cost of my lenses. Will be using again in the future and have advised friends and family to do the same.”

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Posted 8 years ago

“Old specs, make / model unknown, lens retaining screw missing - hence new lens requirement. Glasses fitted with replacement lens and repair effected as requested. Excellent turnround, informed of progress throughout, very economical. Very pleased with result.”

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Posted 8 years ago

“Glasses were fine”

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Posted 8 years ago

“Excellent service in every respect. Very good selection of quality frames. Delivery was very speedy. Prices were very competitive. Website very user friendly.”

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Posted 8 years ago

“Good value service, asked for darkest lenses and quite look compared to what I was expecting but overall pleased”

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Posted 8 years ago

“excellent service i will use again in future”

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Posted 8 years ago

“new lenses are a great company my opticians were going to charge me 70 pounds just fot lenses this company only charged28pounds for the same also helpful andefficient service will certainly purchase here again many thanks mal”

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Posted 8 years ago

“Marketing an item for which there is no stock and no chance of getting further stock. Continued to market the product. Would have been a very poor rating but I was informed and communicated to.”

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Posted 8 years ago

Hi Andrew, Please accept our apologies for the stock issue with this order. As you know, we immediately offered a substitute frame or a full refund which was accepted. If there is anything we can help you with in the future, please get in touch on 020 31 997 948 or support@newlenses.co.uk. Kind regards, Adam.

Posted 8 years ago

“Great fast service will definitely use again”

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Posted 8 years ago

“Sent my favorite Rayban Sunglasses to have the prescription updated, as they no longer make them. I did have to wait a couple of weeks for their return, but pleased with the results and the price.”

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Posted 8 years ago

“Your service was fast and straight forward and you charged a very reasonable price for better quality varifocals. Many thanks, Richard”

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Posted 8 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews