Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Newlenses were Very fast, the staff that I had dealings with were very polite,knowledgeable about their products and very efficient in sending my reglazed glasses back to me. This is the second time I've had glasses done by them, much cheaper than high street opticians. Many thanks Newlenses!”

Helpful Report

Posted 7 years ago

“I use newlenses.co.uk all the time now. After an eye operation left me unable to wear contact lenses, I grudgingly began wearing glasses. Ordinarily, at my prescription, a pair of glasses would cost around £100 for the frame and easily £200-300 for the lenses. Not having that kind of money to hand, I scouted about for cheaper alternatives online. I chose newlenses.co.uk as they had a good range of options, their prices were very competitive, the website was reassuringly robust and takes PayPal (which makes a big difference to me) and most of all they offered a service to put lenses into existing frames. I initially enjoyed choosing maybe three or four inexpensive frames online, and then fitting lenses. Since then I've had all sorts of lenses made up, including one pair that turn into sunglasses in the sun (and the car!) varifocals, tinted and various strengths for reading, computer work, driving etc. The quality of the lenses is always top notch (and I mean, flawless). As my prescription is so huge, I sometimes have to wait a little longer, but I'm always kept informed and it is always worth the wait. The lenses are often let down by the frames, but newlenses have always been happy to give it another go with the same lenses if I can find a replacement pair, or fix screws or whatever. I sometimes send in a broken pair along with a new purchase and they do what they can. In short, for the price of a single pair of glasses off the high street (which I may not even especially like) I now have several in frames and lenses that suit me. I have the freedom of choice of several pairs for different uses, clothing or even weather! And I'm always on the lookout for more. I have a few pairs from a Korean manufacturer that I particularly like, in fact! All said, I'm actually enjoying wearing glasses again, and that's worth more than a price tag.”

Helpful Report

Posted 7 years ago

“Excellent service, easy to place order, kept up to date with progress and Lenses are perfect, and at a good price. Will use again Thanks”

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Posted 7 years ago

“Good price and a great service, very fast too, I will use again in the future without a doubt.”

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Posted 7 years ago

“It was a very competitive price compared to the quotes I had from a local optician and a national chain for replacements lenses. The completion of the order was very prompt. Full marks for an excellent service, I would certainly recommend their service.”

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Posted 7 years ago

“So easy to order, kept up to date with the progress right the way through. Couldnt believe how fast it was. Will definately use again. Well done Newlenses”

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Posted 7 years ago

“Very quick, reasonably priced.”

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Posted 7 years ago

“Excellent service, great glasses”

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Posted 7 years ago

“I sent my old frames and prescription requesting re-glazing to normal reading glasses. Received glasses back within the week. Prompt and efficient service.”

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Posted 7 years ago

“Had lenses with a complicated prescription put in lovely new frames and received the glasses within a week. Frames fit well and look good.”

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Posted 7 years ago

“Prompt and courteous service. Glasses lenses were replaced and returned within a week. Would highly recommend.”

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Posted 7 years ago

“They where top notch from the very first contact to the delivery 6 days later,very professional,polite,I originally wanted the reglazing job done by Glasses Direct,they stated their technicians couldn't do it,but they could put my new prescription in a new per of frames,so I asked Newlenses,they did it for nearly half the price.they have got me (and my friends and family now) as the number 1 spectacle supplier.Fantastic,plus they gave me a discount for my next pair,brilliant service,thanks again.”

Helpful Report

Posted 7 years ago

“A lovely pair of bifocals for a great price. Fast delivery. Highly recommend.”

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Posted 7 years ago

“Fantastic service! Quick return of glasses, great quality. Great communication, great price.”

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Posted 7 years ago

“Good customer service and support. Beat price of all opticians.”

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Posted 7 years ago

“Slick service provided. Pleased with my new lenses. Would use this service again.”

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Posted 7 years ago

“Received my glasses back after being re-glazed. They look amazing. Will definitely use you again and recommend to friends and family, your service and speed has been brilliant. We're very helpful with queries too. Highly recommended, 5* service.”

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Posted 7 years ago

“very efficient and speedy delivery, will order again. one slight problem with their website when I opened an account and ordered my glasses newlenses sent me a tracker number to follow my glasses delivery, but when I went back into my account my order was not their so I could not track. never the less I still got what I ordered and delivered quickly.”

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Posted 7 years ago

“Wow! I've just paid £119 in asda for 2 pairs of glasses which haven't came yet. 2 pairs on here which was ordered the same day as asda and these have came first! AMAZING, 2 pairs of glasses, inc delivery, all in I was £21.93! Recommended to a lot of people now, very helpful with Facebook enquiries too!”

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Posted 7 years ago

“Excellent service from start to finish, all at very reasonable prices, will be using again.”

Helpful Report

Posted 7 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews