Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing glasses for just £10! Will definitely be a returning customer! Thank you!”

Helpful Report

Posted 7 years ago

“The service, the quality is second to none, in fact the whole set up is just so excellent, My fault was in my communication with them, I should have communicated with them and I did not, I would have liked my lenses to darken more than they do in sunshine, Anyway I am very happy with them and would recommend them to the world, thank you very much”

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Posted 7 years ago

“Excellent service, quick delivery and great quality glasses, have just received my 2nd pair and will definitely be ordering more.”

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Posted 7 years ago

“Send my old frames to be reglazed and was delighted with the results. Fast turnaround and so far the lens quality is excellent and for a great price too. Complex prescription for vari-focal frame. Sunglasses next, so getting ready to send my frame to be ready for the sunshine.”

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Posted 7 years ago

“I cannot praise newlenses.co.uk more. Their customer service is second to none. I accidentally sent the wrong prescription. Therefore when the glasses arrived I couldn't see out of one of the lenses. I emailed them on a Sunday and they replied within an hour, with a free post address. They then changed the lenses free of charge even though it was my mistake. My new glasses arrived within a week. Fantastic service. And I love my new glasses and keep getting lots of compliments!!!”

Helpful Report

Posted 7 years ago

“A very efficient service this is the first time I have used any lenses through the post system, but it was easy and all worked well. The frames I supplied and sent them off, I received updates on the progress of my glasses and recevied them earlier than the given time frame. My only problem was that I rang the help line and the lady it goes through to could not help me and said she would get someone to call me back (I nearly didn't place my order). I am glad I did, very good value, fast service and keep you informed after order. Would recommend and would certainly use again myself.”

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Posted 7 years ago

“Got my old frames reglazed, the service was quick and quality, and they even tightened up my glasses a bit! Very happy to see more clearly again :)”

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Posted 7 years ago

“Excellent”

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Posted 7 years ago

“This is the second pair I've had done. Great service, great new lenses, good price, very happy.”

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Posted 7 years ago

“Reasonable prices, great customer service and quick delivery. Will recommend and use again”

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Posted 7 years ago

“For reasons I don't fully understand,it took three sets of lenses to get the prescription right. But as this was my first online purchase, I was very impressed by your reassurance and determination to get it right. I cannot imagine that you made a profit on my purchase, But I know that you put the customer first.”

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Posted 7 years ago

“Very professional and responsive to my needs”

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Posted 7 years ago

“Newlenses were very concerned about the fact that the Designer Frames I sent to them to get lenses replaced, never arrived. Infact, they said I could choose a pair of frames from their website, at no cost, to make up for the lost frames (even though it was the Post Office's fault!). They were very good about checking something on my prescription, and sent the Glasses back promptly. I'd definitely recommend them as a reliable, caring Company.”

Helpful Report

Posted 7 years ago

“The service is incredibly fast. The whole process of ordering is simple. The specs are perfect. Thank you so much for coming up to and beyond expectations. At last, a company that does what it says it does!”

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Posted 7 years ago

“My glasses arrived quite quickly and were as expected . I purchased one of the cheapest pair of glasses that were available as I was unsure of what to expect so didn't want to spend loads , next time I will go for a more expensive pair now that I know I can trust the company .”

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Posted 7 years ago

“Super servie great product deliverd quickly Much appreciated Thanks”

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Posted 7 years ago

“very easy website to navigate, no problems ordering. prompt service, good lenses. saved almost half the price for bifocal lenses than I was quoted at specsavers.”

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Posted 7 years ago

“Very impressed with the fast and friendly service. My lenses are varyfocal, the ones Newlenses have fitted seem to very high quality, better than the previous ones from a high street chain.”

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Posted 7 years ago

“Such good customer service, there was a small glitch on their website that wouldn't allow me to post them to Ireland, sent them an email and they had it sorted quickly and replied to me. I bought 2 pairs of cheap glasses not expecting much but they were perfect quality and well made, would definitely recommend”

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Posted 7 years ago

“Great service couldn't be happier”

Helpful Report

Posted 7 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews