Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,745 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and price.”

Helpful Report

Posted 4 years ago

“I have just received my fourth pair of re-glazed spectacles (3 reading and one varifocal), and I can only say that the quality is excellent - nothing can beat the pricing either. Anyone could write this, I know, but I have been a certified ophthalmic optician back in the days, and I do know how to glaze glasses. Even my buffalo horn specs have been fitted perfectly. Customer service is fast and very personal. I will be back for sure. Thank you!”

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Posted 4 years ago

“I was quoted over £200 to renew lenses in a pair of rimless frames.. they cost me £72 here and they are perfect.. thin .. anti scratch the works.. my original lenses were returned along with my prescription that I had enclosed.. attention to detail and good communication.. answered all my questions immediately. Excellent... I am so using this company in the future.. thank you😎”

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Posted 4 years ago

“Realy pleased with service .”

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Posted 4 years ago

“Good quality and fast service.”

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Posted 4 years ago

“Really impressed! Got my re-glazed frames back over the Christmas period which i really wasn't expecting. Also, my local opticians quoted me £150 for the same service and so I also saved £90!!! Very happy and would highly recommend as I will be definitely using again :-)”

Helpful Report

Posted 4 years ago

“Very smooth and efficient service, and good help from the support team. The only thing missing was a customs service VAT 407 form, which would have allowed me to reclaim the VAT on the glasses at the airport before I left the country. Apparently this is a voluntary scheme, but it would have saved me a lot of money! Have a look at: https://www.gov.uk/government/publications/vat-tax-free-shopping-retailers-checklist-vat-407-notes”

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Posted 4 years ago

“Have been knocked out by the quality of the new lenses received and the quick service. They accomplished in two weeks, what two High Street shops could not do (and at half the price). I am most impressed and would highly recommend them.”

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Posted 4 years ago

“Amazing service - sent them off on 27th Dec and they posted new lensed glasses on New Year's Eve. Just as good as the ones I bought from the optician but lest than half the price. Highly recommended!”

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Posted 4 years ago

“Quick efficient service with great communication. Will definitely use again.”

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Posted 4 years ago

“Fabulous! Sent my old glasses to Newlenses the week before Christmas and got them back in time to carve the turkey! Brilliant quick service, and great to have my old favourite frames with new clear lenses at a sensible cost. I'd highly recommend this service. Well done Newlenses, thanks.”

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Posted 4 years ago

“Reordered a pair of glasses as I lost one pair. These were received ahead of the date originally given which was excellent. I have had no problems using Newlenses.”

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Posted 4 years ago

“Totally dependent on my varifocal glasses. Managed with spare pair .Very old prescription. 10 days became 3 weeks as a lens broke during fitting. I was kept informed at everystage from beginning to the end.Luckily I am retired and had a little difficulty going into shops for Christmas presents. I wish New Lenses and everyone reading this review a great 2020. Nothing is worth getting angry about.”

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Posted 4 years ago

“Superb service really easy to use Turned around in less than a week Excellent value Went for gold standard thin lenses brilliant”

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Posted 4 years ago

“Well happy with my new specs. Ordered sat 20th dec. got them 24th. Very good service. Will order more in time thanks very much”

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Posted 4 years ago

“Great experience. Very fast turnaround and good quality.”

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Posted 4 years ago

“Andy and Adam at Newlenses are not only true gentlemen, they are very very good at what they do. Consequently, thanks to them, dealing with Newlenses has been an easy, pleasurable and extremely efficient experience. I have had pretty poor service from one of the High Street chains on Upper Street for the past four years or so - overpriced and error prone, somewhat negative staff. Newlenses have been a breath of Fresh Air, simply brilliant. Five out of Five Star service, highly recommended.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“What a brilliant idea and service.I have invested in good frames and now I can keep but with updated lenses. Fast and very well priced service,would definitely recommend. I have used this service twice.”

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Posted 4 years ago

“Good communication through the process - very happy indeed with the result.”

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Posted 4 years ago

Newlenses.co.uk is rated 4.8 based on 1,745 reviews