Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with purchase. Cheap and super fast delivery.. was delivered within 5 days”

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Posted 8 years ago

“A very quick and reliable service was provided, I would highly recommend Newlenses for people wanting to reglase their glasses.”

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Posted 8 years ago

“I am pleased with the quality of the lenses however my frames one brand new and one on first lens change have been stretched so much they fall off my face. As they are designer frames my optician won't fix them. I am gutted and wish I had not used this company.”

Helpful Report

Posted 8 years ago

Hi Anna, Thank you for taking the time to provide feedback. I'm very sorry to hear about the issue. We would be very happy to resolve the issue for you, I will send you a separate email with our Freepost returns address. I'm sure we will be able to resolve this to your satisfaction, I hope you understand that sometimes things can go wrong but we pride ourselves on providing excellent customer service so we will always do what we can to make customers happy. Kind regards, Adam

Posted 8 years ago

“Absolutely amazing!”

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Posted 8 years ago

“I reviewed the glasses I purchased from Newlenses a few days ago and feel now I was a little hasty in criticising the delivery time. To be fair these glasses were well worth the extra wait because the quality is excellent. I'd only just started wearing them and didn't realise just how good they were and that's why I am reviewing again. So 5 stars and very happy and will be using again.”

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Posted 8 years ago

“I just wanted to say that I am extremely impressed with the quality of the glasses and service - excellent stuff.”

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Posted 8 years ago

“perfect as i requested”

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Posted 8 years ago

“Glasses are great, price ok delivery time awful! took much too log. Customer services pleasant and responded quickly, however it didn't alter the waiting time for delivery. I have used other online opticians and they were much much quicker. Good quality glasses though.”

Helpful Report

Posted 8 years ago

Hi Annette, Thank you for taking the time to provide feedback to us. I'm glad you are happy with your glasses and I'm sorry about the slow delivery time. We do normally say 7-10 working days for Varifocals, this is because we supply Digital Freeform varifocal lenses as standard - this is a complex lens and therefore takes a bit longer to complete. Usually you have to pay an upgrade cost for these lenses with other opticians as they are a superior lens, but the downside is they take a bit longer. Kind regards, Adam

Posted 8 years ago

“Didn't. There was a nylon tail left uncit on my lenses that I now may need to send back”

Helpful Report

Posted 8 years ago

Dear Mr Qureshi, thank you for taking the time to write a review. I didn't quite understand what the issue is, but please feel free to email us at support@newlenses.co.uk and we will be happy to take your glasses back and rectify any issue. Kind regards, Adam.

Posted 8 years ago

“Great price, I bought a pair of Chanel frames from eBay and Newlenses fitted my lenses for £25 (including thin scratch resistant lenses). New glasses for £65? What's not to like. The lenses are great quality. Would recommend to anyone and much cheaper than high street opticians!”

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Posted 8 years ago

“Hassle free, great price & very fast turnaround time. I'm very happy with all aspects of the service & would use again & recommend”

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Posted 8 years ago

“Great service for a really reasonable price. Struggled to find new glasses that really suited me so was delighted when I found I could have my old ones re-glazed for only £17 including the postage back. Came within a week of sending them off too, would definitely recomend!”

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Posted 8 years ago

“Frames reglazed very well and arrived in good condition and very fast service.”

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Posted 8 years ago

“Prompt helpful communication, excellent service......very satisfied..........highly recommended”

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Posted 8 years ago

“Speck savers wanted £44.99 to change the lenses in my vintage half eye readers I paid £17. 44 including return P&P they even sent a new case. Its fantastic value I recommend this company 100%. Well happy.”

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Posted 8 years ago

“Super fast turnaround, and excellent job done with the reglazing. Thank you.”

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Posted 8 years ago

“Quick, Efficient and Perfect!”

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Posted 8 years ago

“Website straight forward, fast turnaround, good quality to price match.”

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Posted 8 years ago

“Delighted by my prescription reading glasses. Fantastic value, great service and speedy delivery. I will definitely use this company again”

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Posted 8 years ago

“The ordering process was super easy and I was informed of progress throughout. 5 The lenses are excellent quality at the fraction of the price on the high streeet. I highly reccomend!”

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Posted 8 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews