Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I had my eyes tested by the Tescos optician and received a lens prescription. This prescription I then sent to you to be made into glasses. However the received glasses resulted in blurred vision, this means either that the prescription was in error, or you didn't manufacture the lenses correctly. I think I should say that when I have bought glasses from the optician that tested my eyes, I have always received glasses that suited me. I think you maybe need to check your quality controls..”

Helpful Report

Posted 6 years ago

Hi Andrew. Thank you for your review. I can assure you that we have very strict quality control and we validate every lens that we manufacture to ensure they match the given prescription. As you know from our email exchange, we offered to take your glasses back so we could double check the lenses and your prescription. Usually in these cases it is a mistake with the prescription which was entered when placing the order. We always offer to resolve these problems, or offer a full refund of course. I'm sorry we didn't have the chance to resolve this for you but please get in touch if you would like us to look into this for you. Kind regards.

Posted 6 years ago

“Excellent service, will definitely be ordering again, very good value for money, good quality case and cleaning cloth included in the very reasonable price, would highly recommend this service.”

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Posted 6 years ago

“I am a returning customer and ordered two glasses this time. They get the prescription absolutely spot on. I tried two other online glasses outlets and both got it wrong. The quality of lenses used and the prices are most competitive, probably the only company which custom the lenses shapes for rimless glasses. Well done guys!!!”

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Posted 6 years ago

“Great service. I messed up my prescription when entering it online but New lenses replaced the glasses with no fuss. The customer service was outstanding with very quick responses to my queries. I shall definitely use them again but I’ll send a copy of my prescription next time to avoid errors.”

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Posted 6 years ago

“Speedy delivery, good quality, very happy with purchase”

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Posted 6 years ago

“The pair of glasses I bought inexplicably had a logo printed directly onto the lens that had to be scraped off before use. It was tough to do and resulted in a minor scratch on the glass”

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Posted 6 years ago

Hi, thank you for your review, I'm very sorry about this, we thought you wasted just the frame only, we would be happy to take the frame back and fit clear non prescription fashion lenses free of charge. Kind regards.

Posted 6 years ago

“I found the process easy and straightforward. The glasses are excellent and I am very pleased with everything.”

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Posted 6 years ago

“The glasses weren't what I expected I won't be buying them again they kept falling off my face resulting in someone standing on them and breaking them. The glasses themselves were bigger on my face I looked strange in them according to family members”

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Posted 6 years ago

Hi Denise, I'm very sorry that your frames didn't suit you, we offer a no quibble refund policy if you aren't happy with your frames for any reason.

Posted 6 years ago

“NICE FRAMES BUT NOT SUITED TO THE BULLET PROOF LENSES SUPPLIED . SUPPORT VERY POOR NO ANSWER TO MY MAIL. BILL LILLEY”

Helpful Report

Posted 6 years ago

Hi Bill, Thank you for taking the time to provide feedback. I replied to your email within 4 minutes of receiving it :-) As I mentioned, you chose the cheapest (free) lenses, which are as you say quite thick for your prescription. We have offered to make up new thinner lenses and only charge you the difference in upgrade cost. Please email us at support@newlenses.co.uk to discuss. Kind regards.

Posted 6 years ago

“They are very affordable and and provide a speedy service at very high quality.”

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Posted 6 years ago

“Great.. order frames, email my prescription.. delivered in a couple of days.. fantastic!”

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Posted 6 years ago

“Great communication, fantastic value, thats why I have given them 5 stars”

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Posted 6 years ago

“Very good and fast service, very pleased. Many thanks.”

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Posted 6 years ago

“Very efficient service and excellent value for money. My glasses are perfect and were despatched swiftly.”

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Posted 6 years ago

“loved my glasses staff were excellent”

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Posted 6 years ago

“From the website to the product to the to the speed of completion and having placed over 20 orders ALL could not have been bettered . Thank you ! Christopher”

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Posted 6 years ago

Thank you for the lovely feedback, we really appreciate it! Kind regards.

Posted 6 years ago

“Absolutely brilliant service. Have now sent two pairs of glasses to new lenses and both came back more quickly than I expected. A really swift, efficient service with good communication throughout. Really cannot fault them at all. This company has a lot to teach other on-line service providers.”

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Posted 6 years ago

“First time ordering glasses from Newlenses. Experience was good, easy online ordering. Received the wrong colour frame. Send an Email about it, quick reply with kind replacement. Have not receive replacement at present, so I reserve review on that. In all quiet please.”

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Posted 6 years ago

“All I can say is excellent service and easy to use website.”

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Posted 6 years ago

“I thought that I would give ordering a pair of glasses via the internet a try as I just wanted a pair of distance glasses for driving in, found new lenses and after reading the reviews decided to use them, I have to say that I’m very impressed, it was so easy to order them, and delivered in 2 days, will definitely be using them again.”

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Posted 6 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews