Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

Write Your review

Tell us how Newlenses.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality and service. A bit bigger than I expected, but thats my fault. Best if you can try the frames first. Website was a little confusing in that I wasn't sure if two pairs or one would arrive - in fact two were supplied as per the offer. I seem to recall the prescription options were a bit unclear too.”

Helpful Report

Posted 5 years ago

“Amazing service, great price and super fast delivery!”

Helpful Report

Posted 5 years ago

“Very pleased with service and quality of glasses. Recommended to friends.”

Helpful Report

Posted 5 years ago

“Excellent, quick service and really pleased with my new lenses, thank you,”

Helpful Report

Posted 5 years ago

“I decided to have my (spare) specs re-glazed with my recent prescription online and the reason I picked New Lenses was due to the fact that their website looks very professional and the prescription page is very easy to fill in. I made sure I checked it at least 6 times before submitting! I waited just over a week for them (including the weekend) as they were varifocals but I couldn't be happier. I could tell - just by looking at them out of the packaging, that the lenses were high quality, very clear to look through with the added bonus they go DARKER than my previous lenses from a High Street opticians (one of the big two). They also block out harmful UV rays..the list is a mile long of the features I have on these lenses..for less money. I shall recommend New Lenses to Mum as I know she would benefit from the higher quality lenses, especially outdoors. I am so grateful and proud that the lenses are made right here in the UK. Thank you so much!”

Helpful Report

Posted 5 years ago

“Not happy with the lenses, not according to prescription, the INTER +1.25 R and L was not added, in spite of it being included in the details under notes. This is carelessness, and sloppy. Needed these glasses urgently, and therefore was not able to send them back to be redone. Am now stuck with glasses not done according to given prescription. Not worth getting glasses online. mistakes create too much hassle sending them back and forth. Wiser to visit premises, pay a little more. These can be redone, and problem explained. Pity they were not done right first time. Will not use this company again. Sorry.”

Helpful Report

Posted 5 years ago

Hi, thank you for taking the time to provide feedback. Unfortunately, this is the first we've heard about the issue. We made your lenses precisely as per the order, unfortunately you didn't specify intermediate lenses so we didn't use the intermediate addition on your prescription. We would be happy to resolve this for you, free of charge, as a gesture of goodwill. We pride ourselves on the quality of our products, and I can assure you that we are not sloppy or careless. We do everything we can to provide the best quality lenses, excellent customer service, and low prices. I'm sorry that we haven't had a chance to resolve this for you, but please do get in touch if you would like us to sort this out for you. Kind regards.

Posted 5 years ago

“Would recommend to everyone who needs glasses only takes a week from order to deilevery 👍”

Helpful Report

Posted 5 years ago

“Have been using new lenses for some time now and have to say they are simply superb, turn around in super quick time and never had any problems with my orders. Hassle free and at a great price professionly dealt with. A+++ all the way!!”

Helpful Report

Posted 5 years ago

“My lenses took just over 14 days to come - but in all fairness, it was a curved frame and polarised lenses. I am glad to say that they were worth the wait - really good finish of glazing and high quality lens for the money.”

Helpful Report

Posted 5 years ago

“Great service and quality of work, I couldn’t be happier! They re glazed my glasses perfectly, and with the thinest lenses possible (I have high prescription around -9). I reccomand them very much! I was truly lost without glasses, and their customer service is been of great help, and their re glazing time was very quick. Thank you so much!”

Helpful Report

Posted 5 years ago

“Sent my glasses a few times to have them reglazed and the servicewas great. Got back the glasses on time. When there was an issue they were quick to respond and resolved the issue right away.”

Helpful Report

Posted 5 years ago

“Easy to use web site. Excellent communications re the glasses being received by them and then on being dispatched back to me. Very happy with the result. Would Highly recommend.”

Helpful Report

Posted 5 years ago

“Great glasses for the price and speedy delivery. Would highly recommend.”

Helpful Report

Posted 5 years ago

“Pleased with service and glasses.”

Helpful Report

Posted 5 years ago

“I was impressed by the value and speed of service.”

Helpful Report

Posted 5 years ago

“The customer service was great. However the lenses were not. If you have a more complicated prescription they are not able to make the lenses correctly as they don’t ask for all the measurements required. I suggest they add a line saying if you have a more Complicated prescription we do not recommend using our service! Would save some time. I did get a full refund.”

Helpful Report

Posted 5 years ago

Hi, many thanks for taking the time to provide feedback. We are very experienced with complex prescriptions, having 35+ years of lens manufacturing behind us. Unfortunately in this case we didn't have a chance to determine what the issue was, sometimes (rarely) issues occur and we'll always do everything we can to resolve any issues. In this case we provided a full refund as requested, which of course we're happy to do. I'm glad you found our customer service was great, we always strive to put the customer first. Please let us know if we can help with anything else in the future. Kind regards.

Posted 5 years ago

“My first time to buy glasses online, but I must say I am truly delighted and impressed with my glasses! They cost a fraction of the price I would normally pay, and I am very impressed with the quality. Great service very helpful ,”

Helpful Report

Posted 5 years ago

“excellent service, would reccomend!”

Helpful Report

Posted 5 years ago

“Very pleased with my replacement reading lenses which were delivered in three working days. They were a perfect fit for my frames. I recommend Newlenses and will definitely be using them again in future.”

Helpful Report

Posted 5 years ago

“Wonderful service. The team at new lenses were very helpful. Answered my questions when I was unsure, kept me updated with my order and ontop of all of that I recieved my glasses really quickly. Would highly recommend. Great service and easy service from start to finish”

Helpful Report

Posted 5 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews