Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,745 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

Write Your review

Tell us how Newlenses.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered frames first time on line fast delivery didn’t have prescription lenses as going for eye test my optician don’t have many petite designer I ordered oasis there much cheaper than opticians and great quality I almost dread going for eye test as can never find frame that fits well This time I am looking forward to going taking my lovely new frames along for lenses to be put in the customer service here is also great very helpful and caring about there customers I won’t ever again be buying frames from high street opticians it’ll be here I get them from I can’t say enough good things regarding ordering them arriving and been so happy with them But also with the knowledge knowing I could return them if I wasn’t completely happy I’d certainly recommend you buy your glasses from here you’ll save money quick turnover and peace of mind you can return if needed A huge big thank you guys making this easy for me”

Helpful Report

Posted 3 years ago

“I have already said how pleased I was both with the service and the quality of the product. I would strongly recommend your service to family and friends.”

Helpful Report

Posted 3 years ago

“I am really pleased with my new lenses, high quality lenses at a very reasonable price. Highly recommended.”

Helpful Report

Posted 3 years ago

“Great and speedy service as usual Good quality lenses at a super competitive price Couldn’t ask for more”

Helpful Report

Posted 3 years ago

“Excellent service, lenses are great - but I found the service quite expensive.”

Helpful Report

Posted 3 years ago

“After just five months it broke.”

Helpful Report

Posted 3 years ago

“Very happy with new lenses they are helpful, quick and reliable.”

Helpful Report

Posted 3 years ago

“Unable to review as glasses returned for adjustment, waiting return. Consider the firm to be very well fitted out with latest hi tech equipment as seen on their website.”

Helpful Report

Posted 3 years ago

“I wanted to save my 20 year old designer frames, now very expensive Newlenses.co.uk did a great job without any fitting. Excellent price for Varifocal. Highly recommended Philomena Simpson”

Helpful Report

Posted 3 years ago

“Newlenses.com are great. I need high base-curve lenses which any optician or re-glaze technician COULD supply, but most cannot be bothered. Specsavers say, "uh, what's that". Despite the special requirement, orders are always delivered quickly. Prices are very reasonable indeed. Andy is very customer-orientated. Highly recommended!”

Helpful Report

Posted 3 years ago

“The whole process from order to receipt was faultless. I would thoroughly recommend Newlenses to anyone looking for High Street glasses at a very affordable price.”

Helpful Report

Posted 3 years ago

“Fast service and very pleased with my ‘new’ glasses. Really liked my frames so felt no need to splash another £180 on glasses when I could get the lenses glazed for £40! Should last me a few more years now!”

Helpful Report

Posted 3 years ago

“Super quick service, great frames with the correct prescription. I will definitely use newlenses.co.uk again!”

Helpful Report

Posted 4 years ago

“Just bought I guess our 7 or 8th pair of glasses from Newlenses. Ober the last few years oth my wife and I have had glasses re-lensed and only once did we have slight problem but that was because the glasses were unusually large like safety glasses. But newlenses worked at it until we were satisfied. A brilliant company and we would strongly recommend them.”

Helpful Report

Posted 4 years ago

“My lenses were not right sent my glasses back 14 days ago followed up by email no news yet???”

Helpful Report

Posted 4 years ago

Our sincere apologies, we have opted to supply an alternative brand of lens to address the concerns you have raised. With the lockdown, this lens is taking a little longer to complete than normal. We have now confirmed that this will ship by Monday.

Posted 4 years ago

“The only website I use for reglazing my glasses, I have already used them a couple of time and highly recommend. They are fast and and get the job done well.”

Helpful Report

Posted 4 years ago

“I have already written a review!”

Helpful Report

Posted 4 years ago

“The service I received from Newlenses was prompt and efficient. I am pleased with the result, which also saved me a worthwhile sum.”

Helpful Report

Posted 4 years ago

“Quick and efficient service, Lenses are excellent and I will be happy to use new lenses again”

Helpful Report

Posted 4 years ago

“First class service Very happy with my new lenses”

Helpful Report

Posted 4 years ago

Newlenses.co.uk is rated 4.8 based on 1,745 reviews