Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,745 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New lenses in my old frames- Great Price So easy, quick good service.”

Helpful Report

Posted 3 years ago

“My second set of new lenses from this company. The first were fine but the second, when I ordered reading glasses I received distance glasses instead. However they responded very well and accepted them back to change the prescription. The emails they send are a bit terse but otherwise it is a good system.”

Helpful Report

Posted 3 years ago

“Ordered three pairs of distance glasses which arrived two weeks later. Quality products, very competitively priced. Communication (response to customer) excellent. Will certainly buy from them again.”

Helpful Report

Posted 3 years ago

“Decent glasses, all correct, fair prices. From order to delivery took 10 days, so not slow, but not fast. In comparison, glasses ordered from Specscart on a Friday morning arrived in the post the following morning, with similar pricing and no extra charges for speedy service. Problems with the online account (no confirmation email) required several emails before getting a response and correction action, which was annoying. Overall, good enough, but could do better.”

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Posted 3 years ago

“excellent service and lenses”

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Posted 3 years ago

“Placed my order on line picked my choice of lens and transitions sent my existing glasses and received them just under 2 weeks as I had gone for the top range options.. The lens and transitions are outstanding best I've ever had and priced really good.. highly recommend to use this company.. I know I definately will”

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Posted 3 years ago

“Have had two frames fitted with new lenses at a great price. The first pair took over 3 weeks to be returned however the second pair were returned with a week. I would definitely recommend and use again.”

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Posted 3 years ago

“Exactly the colour I wanted, They fit perfectly, great price. Second purchase from newlenses and would buy again.”

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Posted 3 years ago

“Always buy my glasses from these guys. quick and reliable service. Its great that they can take your prescription and create the correct lenses at the price too. - really good if you keep sitting on the glasses because they are in ones pocket!”

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Posted 3 years ago

“I am so glad I found "new lenses" to make my glasses. They are bi-focal and they are just what I was looking for.”

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Posted 3 years ago

“Good serve. Well pleased. Will be getting a second pair reglazed.”

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Posted 3 years ago

“excellent lenses and service will use again.”

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Posted 3 years ago

“Fantastic service and great quality lenses, I won’t be buying glasses from any high street opticians anymore”

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Posted 3 years ago

“Great service! Thank you”

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Posted 3 years ago

“The glasses when they eventually arrived were excellent, but it took over 4 weeks with very poor communication as to what had gone wrong. They were my only pair of sun glasses so very inconvenient to be without them for so long”

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Posted 3 years ago

“The glasses I purchased are excellent. The price was fantastic and delivery very quick, will use them again.”

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Posted 3 years ago

“It would be nice if the company rewarded return customers like me with a discount instead of just new customers.”

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Posted 3 years ago

“I placed my order with all the requested details and a special request, all was met with regular information feedback on the process of my order . It was delt with in good time and received back in the time frame they said. I’m happy with the outcome of what I had requested. Thank you”

Helpful Report

Posted 3 years ago

“Great service and easy to keep informed on progress. I received my glasses with new lenses within a week.”

Helpful Report

Posted 3 years ago

“Second time I've ordered replacement lenses from them. Second time I've enjoyed friendly email service and a quick turnaround. I'll be back.”

Helpful Report

Posted 3 years ago

Newlenses.co.uk is rated 4.8 based on 1,745 reviews