Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,745 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was initially wary of sending my quite expensive frames to a company that was new to me via the Internet. I found the website easy to navigate and ordered and paid for my new lenses. The whole process took about a week and when my new glasses arrived they were perfect. I would have no hesitation in recommending this company to my friends and family.”

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Posted 2 years ago

“Excellent glasses, the best varifocals I have ever owned.”

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Posted 2 years ago

“The process was really straightforward and the conversations I had with Andy were great. Overall the service I received was first class and my snooker lenses are perfect. Thanks Kevin”

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Posted 2 years ago

“Excellent service. Glasses were returned in a week. Good communication & replacement lenses were perfect.”

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Posted 2 years ago

“Very quick and no problems with the lenses”

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Posted 2 years ago

“Thank you they are fine, although the frames are very scuffed around the nose area, I don't suppose this could be helped as they probably had to be held tightly somehow to get the lenses out. I will perhaps try to oil them to bring back the tortishell design and restore the colour.”

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Posted 2 years ago

“Just received my new varifocals, they are above and beyond what I expected, I love them, these are better than previous varifocals ones I have purchased from a familiar high street company. Thank you”

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Posted 2 years ago

“Excellent service and very quick delivery. Thanks.”

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Posted 2 years ago

“Enormously helpful, a great price and very good service. Very pleased with my re-lensed glasses!”

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Posted 2 years ago

“Since 2017 I have placed multiple orders on behalf of myself and wife and without exception the service, quality of product has been perfect . I recommend to all my friends.”

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Posted 2 years ago

“Reliable and great value. Even varifocal lenses are as good as any I’ve had made by a mainstream manufacturer at less than half of the cost. I’ll never have lenses made any other way again.”

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Posted 2 years ago

“Really quick service. Great communication.”

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Posted 2 years ago

“I am very satisfied with the 2 sets of distance lenses I have recently had put into my existing frames, and am now having the lenses for my 2 sets of reading glasses also changed. Liking the frames I already have I see no reason for incurring the expense of new frames and this is an excellent way of updating prescriptions.”

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Posted 2 years ago

“Very pleased. I was a little apprehensive to try this service, as I had always used excellent local family-owned opticians for thirty years. But they were taken over by a multinational who made a right hash of my prescription and tried to charge me £598 for the privilege of not being able to see.....”

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Posted 2 years ago

“Brilliant, quick turn around and very helpful what more do you need”

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Posted 2 years ago

“Excellent speedy service. It's the second time I have used them and never a problem with the glasses when I get them back. Very professional and kept me updated through the process”

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Posted 2 years ago

“Got my glasses and I can’t see anything in them at all. I checked the prescription I gave them was correct. In fact I gave them the actual certificate. Not something I would use again and I will be looking to get my money back.”

Helpful Report

Posted 2 years ago

Hi, thank you for taking the time to write a review and I'm very sorry to hear about the issue. We appreciate your feedback and we will do all we can to resolve this for you. With a custom-made lens, issues are rare but can occur and we have emailed you directly with instructions to assist us to address the problem. Kind regards.

Posted 2 years ago

“I have just completed my third order from new lens and am delighted to recommend them to all of my friends as an outstanding company for customer service and attention.. Nothing is too much for them to go the extra mile. I also am delighted having just had two of my spectacles reglazed. They are like new and arrived back in new cases at a fraction of the cost of new frames and lens. Well Done New Lens”

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Posted 2 years ago

“A great experience. They make the whole process so simple and personal. The prices knock spots of the high street prices. This company should be your first stop for all your spec needs. A real saver!!!”

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Posted 2 years ago

“Second time I have used Newlenses and both experiences have been very very good - many thanks”

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Posted 2 years ago

Newlenses.co.uk is rated 4.8 based on 1,745 reviews