Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They re-glazes two pairs of my glasses (1 x rimless, 1 x semi-rimless) at a great price and had them back with me 6 days after I posted them. Great service.”

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Posted 5 years ago

“Very fast service, under a week. Great lenses! Would 100% recommend and use the service again.”

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Posted 5 years ago

“Excellent service from start to finish with great communications and a fantastic result. Great value too!”

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Posted 5 years ago

“Great service, Great prices. and friendly helpful staff. Just waiting for my husbands new glasses to arrive but pretty sure they will be ok.”

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Posted 5 years ago

“Very good quality glasses, arrived very quickly very good service will use again for sure”

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Posted 5 years ago

“Super happy with my order from newlenses.co.uk ! Would definitely buy again. Many thanks!”

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Posted 5 years ago

“This has been a very good experience with NewLenses, possibly my best online customer purchase. There was a problem with my old glasses, NL tried to solve it and when it looked hopeless offered me choice of any frames on their site with new lenses upto my previous specification. Kept me informed through out and no quibbles. Well done. Mel”

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Posted 5 years ago

“Sorry but I didn't received any Glasses so far therefore I can't leave review”

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Posted 5 years ago

Hi Huseyin, thank you for your feedback. However, we haven't received any call/email from you about this so it's the first we've heard about it. According to the Royal Mail tracking number 21032759600000001B9FF, your item was delivered on 13-02-2019 at 01.:39pm. Please get in touch if you would like to discuss further.

Posted 5 years ago

“This was a great experience from beginning to end. The varifocals I purchased were perfect in the 'sighting' of distances and good lenses. The staff are helpful and knowledgable. Highly recommended.”

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Posted 5 years ago

“Great service by this company. One week exactly from order to receipt of new glasses.”

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Posted 5 years ago

“Absolutely amazing top quality service and products. Will use no one else now! I got better quality lenses for £50.00 than I did from village opticians for £275.00. My frames were re-glazed and returned to me within a week and they sorted out a problem with my prescription in that time to. Super friendly staff who were so helpful. Will continue to recommend to everyone I know.”

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Posted 5 years ago

“I sent a frame on the 31/01/19 with a simple prescription and a tint. I was told this would take 7/10 days. 21 days later and lots of excuses I'm still not any closer to receiving my glasses. I had to inform them today that unless things improved I would take legal action. This is not a company to be trusted.”

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Posted 5 years ago

Hi Danny, I'm very sorry for the delay with your order. As we have discussed, your order is not straight forward - they are high index lenses with a very specific tint percentage which needs to be combined with the various coatings. We have had to send this order off to a specialist coatings lab in order to complete the job which is very unusual. We hope you understand and we're very sorry again for the delay. Kind regards.

Posted 5 years ago

“100% recommend. I sent some old frames to be re-glazed that had a complete change in prescription (I was lenses for myopia, when my eyes are infact hyperopic!) Despite the great change in lenses, my order only took 3-4 days! So pleased. Will be sending another 3-4 glasses their way now! Some old frames I'd like transition lenses in and some others I'd like as sunglasses. Fantastic service, extremely quick, great pricing.”

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Posted 5 years ago

“Easy to use web site. Quick delivery. Wife very happy with new glasses!”

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Posted 5 years ago

“Delighted with the speed of service and pricing. Sent my recently purchased frames for distance photochromic lenses with a recent prescription. Great result. Great lenses and speedy service. Delighted. Theses guys deliver on their promise. Recommended. And would use again.”

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Posted 5 years ago

“I am a delighted first time customer, will certainly be back.”

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Posted 5 years ago

“Well pleased with the reading and distance lenses I needed quickly after Cataract and i-stent procedures. In fact I am planning on ordering some more...this time with a tint on one pair...ready for the summer!”

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Posted 5 years ago

“Incredible service, easy to order, had my glasses back with new lenses in 3 days. Very happy. Would recommend and will use again. Thank you”

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Posted 5 years ago

“Never any doubt... from initial contact to ordering online and final delivery . This company delivers .. top service and great prices. expect repeat business”

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Posted 5 years ago

“This is my third set of frames that I have had reglazed. My prescription is not an easy one and I like varifocals. New lenses have never let me down, The speed and ease of order plus the quick return and perfect lenses....... couldn’t be happier and saved me hundreds in comparison to quotes I’d been given by my optician.”

Helpful Report

Posted 5 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews