Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am pleased with my purchase.. They were delivered promptly how ever I was disappointed that I did not receive my PD reading for my future use which when I asked if they would send the information to me they said that they would do so.”

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Posted 8 years ago

“Amazing service and very happy with my glasses!”

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Posted 8 years ago

“This was a shambles from start to finish. Discount code not honoured. Unable to log in to my account online, in spite of them having confirmed my email and password. New Lenses not bothering to pick up my glasses from the Post Office for over a week after having been notified. Not getting back to me for nearly a week after I phoned them about this. The glasses, which eventually arrived back to me after re-glazing, are worse than my previous pair. I took them to an independent opticians for measuring on a focimeter and they tell me the left lens is -0.50. I had ordered -0.25. A complete waste of money as far as I'm concerned.”

Helpful Report

Posted 8 years ago

Dear Krys, Thank you for taking the time to provide feedback on our service. However, I do feel some of your comments are unfair and/or incorrect: 1. A discount code was never issued to you, but we would have been happy to apply a discount if you had asked us. 2. The issue with delivery was with Royal Mail, not us. Royal Mail made a mistake delivering the packet to the wrong address and subsequently we didn't receive a "while you were out" card. 3. We kept in constant email contact with you to keep you updated. 4. Regarding your lenses, it's very difficult for an optician to take an accurate reading off a lens within +/-0.25. A small difference can be influenced by many factors - such as using the exact lens centre to take the measurement and the calibration of the equipment. Lens centres are marked when the lens is new but an optician would not have this available in retrospect. In fact, our lab supplies many high street opticians and I assure you that the quality of the lenses we use is of the highest standard (usually Essilor or Kodak lenses). 5. We offer a full no-quibble money back guarantee and we have already refunded you in full. I'm sorry again that you were unhappy with our service and please let me know if we can help you with anything else in the future. Kind regards, Adam

Posted 8 years ago

“I posted my frames on the Monday, and both pairs arrived back 8 days later (Tuesday), including one with transitions lenses. Fit is excellent. Very happy.”

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Posted 8 years ago

“Thrilled with my new glasses from newlenses...excellent service and outstanding quality.I will certainly use again and recommend to friends and family...”

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Posted 8 years ago

“Great speedy delivery! Great new lenses in my loved old frames. Cant rep highly enough”

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Posted 8 years ago

“They kept in contact from start to finish, resolved a problem with a discount code and my new lenses arrived when they said, glasses are now great!”

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Posted 8 years ago

“very happy with service and quality”

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Posted 8 years ago

“Good communication (I forgot to send the prescription and they contacted me as soon as they had received the glasses) and around a week's turnaround.”

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Posted 8 years ago

“very happy with newlenses and have told family and friends and would be using them again in the future.”

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Posted 8 years ago

“To date you seem very good , i am just waiting for a quote for my inks , as per my email today ?”

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Posted 8 years ago

“I could use my favourite frames”

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Posted 8 years ago

“My new glasses arrived in good packaging, they were a great fit and accurate lenses. Brilliant value for money. I will return when I need an upgrade.”

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Posted 8 years ago

“they delivered what I asked for”

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Posted 8 years ago

“I was "warned" by a Specs company not to get them, that they wouldn't fit, etc,... but how wrong they were! Their glasses had to be returned but not my wonderful Newlenses ones ( which were 1/3 of their price!). Thank you, thank you, thank you! Great in every respect!”

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Posted 8 years ago

“I sent my new frames for reglazing along with a pair of my current glasses so that Newlenses could take the measurements for my varifocals. I received my new glasses within 8 days and I am delighted. My new glasses are perfect and so reasonably priced. I will definitely use Newlenses again and would recommend them to anyone. They cost half the price of my local optician. Thank you Newlenses and a big thank you to Adam for his speedy response to my initial enquiry.”

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Posted 8 years ago

“Amazing service. I was kept up to date every step of the way from when my glasses had been received to when they were processing my order to when it had been dispatched.”

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Posted 8 years ago

“Quick service and glasses returned in perfect condition. I would use again and would highly recommend”

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Posted 8 years ago

“I used Newlenses in the hope that my prescription would be a quick turn around for replacement lenses. I wasn't so lucky as it took 11 days, not including the Bankholiday Monday. I selected the 'Bronze' package for single vision which means, 1.5 index optical lenses with Scratch resistant, Anti-reflective, UV filter coating and added No Tint. (One stage up from the basic package) I didn't receive an email to let me know my glasses had arrived with them safely, so I had to call a few times to be informed that they are being prossesd. On four occasions I didn't receive a call back in relation to how far down the prosses they were. Only an email to thank me for my call and informing me they would get back to me. They never did reply to any calls or emails. So I'm a little disappointed in that part of the customer service. Hence the rant. Having said that, everyone was very polite on the phone and professional with their emails. But you lose faith after chasing so many times. Would I use Newlenses again? Yes, as the quality of the lenses appears to be good and they were returned well packaged in a free glasses case that I didn't expect, as I sent them originally with out one. Value for money can not be argued against. I just think I'll go with the flow next time and put my faith in the fact that they have received them and will get them back to me within two weeks.”

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Posted 8 years ago

“I put in my order for my sunglasses on an evening, and received confirmation of my prescription being received within an hour. From posting my old glasses to receiving my reglazed ones took just over a week and a half. I was really impressed with the speed of the service, and it was great to be able to track the progress of the order throughout. The new lenses are perfect, and give a new lease of life to a favourite old pair of glasses. Quick, good value and excellent service!”

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Posted 8 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews