Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lenses (rimless) are out of line with each other and cannot be adjusted as they were clearly glued in place. Smears of glue around all connections are also unsightly.”

Helpful Report

Posted 7 years ago

Hi Simon, I'm very sorry to hear about the issue, I'm quite surprised as we pride ourselves on the quality of the craftsmanship as we have been in this business for over 30 years. Please do email me at support@newlenses.co.uk so we can sort this out for you as soon as possible. Kind regards, Adam

Posted 7 years ago

“Get your prescription from your options and buy your lenses on line. Chose one of their frames or send your own. I've been doing this for years. Boots wanted to charge me £50 to replace lenses in a pair of glasses...... joke. Service at Newlenses is quick - turnover in 3 days..... amazing and even just before Christmas. Cannot recommend them enough.”

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Posted 7 years ago

“The speed at which the order was completed. From the time I sent them to the time they came back was less than 48 hrs. And that was at xmas time, what more could you ask”

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Posted 7 years ago

“I am very happy and satisfied with my new lenses and the service is excellent. I'll be back! Many thanks guys.”

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Posted 7 years ago

“Sent them away on Saturday morning and had them back on Wednesday dinner time All done brilliant”

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Posted 7 years ago

“Glasses returned were totally out of focus all over the visual field, clearly the totally incorrect prescription”

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Posted 7 years ago

Hi Rob, thank you for your feedback. As you know, we are currently dealing with your issue and it may be due to incorrect prescription details sent to us, but of course we will do everything we can to resolve the issue for you. As soon as we receive your glasses back along with a copy of your prescription we will investigate this as soon as possible. Kind regards, Adam

Posted 7 years ago

“pretty quick turn around!”

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Posted 7 years ago

“Very happy with the glasses Only but.. is When the order ie the frames arrive at the po box always email or text to let the customer know it has arrived Many thanks”

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Posted 7 years ago

“I found Newlenses on the internet. Called Andrew and discussed what I wanted. He said that was OK. Sent the sunglasses and the lenses were replaced with my prescription. All for £33. I was helped through the process all the way. The service was first rate. I will use Newlenses again and can thoroughly recommend them. Phil Perry”

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Posted 7 years ago

“Service is great”

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Posted 7 years ago

“An excellent service and highly recommended. Great communication from the company and my glasses arrived quickly and safely. Good price too. I'll certainly use Newlenses again.”

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Posted 7 years ago

“Bought then through prescription excellent service very happy”

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Posted 7 years ago

“Put my new prescription lenses into an old but good frame that I had.”

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Posted 7 years ago

“I always purchase my designer frames from TKMAX for a fraction of the cost at opticians then send them to newlenses to reglaze. They are so EFFICIENT and so helpful. I emailed support to change my delivery address which they did! Their email response was very quick. The cost for reglazing is next to nothing and they post the glasses back first class signed for. They even send you update emails throughout the process. Second time I have used them now and I couldnt sing their praises loud enough. (My glasses are currently with them now so I may be writing this too early but we will see.)”

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Posted 7 years ago

“The site worked very well. Ordering was taken in easy-to-use stages. Prompt delivery. The glasses of good quality. Price was very competitive. Will use again”

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Posted 7 years ago

“Very very good”

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Posted 7 years ago

“This is the first time I have used their service and I have to say I am very impressed. Their website is clear to follow and understand, and the simple step by step process made it very easy to consider the various options and make a selection. Having made my selection and paid for it via the website I received clear communication telling me what to do next and where to send my glasses. I duly sent them off and received a reply a couple days later to say they had been received (a Saturday). The following day I received a further email telling me my glasses had been reglazed and dispatched back to me. I received them the following day, so less than a week start to finish. The glasses themselves were first class and exactly what I had ordered. Totally painless and superb value, I recommend Newlenses unreservedly.”

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Posted 7 years ago

“Ordered 3 pairs spectacles using their easy to navigate website and they arrived quickly. Unfortunately 1 pair was not those ordered so they were returned and swiftly replaced. First class customer service from Andy who dealt with the issue.”

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Posted 7 years ago

“Opted to have glasses re-glazed. Real easy process, simply fill in your prescription online, choose your lense options and post off your frames. Glasses returned to me safe and sound a week later. Very good service and excellent price, saved pounds vs. the high street Would highly recommend. Thanks, Mr James Ellison”

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Posted 7 years ago

“Stylish glasses, very good price!”

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Posted 8 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews