Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,745 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service, Excellent glasses, best ones I have ever had for seeing with even though it is the same prescription as my old glasses supplier. These ones appear to work far better then any other glasses I have ever had. You will now be my main glasses supplier.”

Helpful Report

Posted 4 years ago

“I bought the frames as new lenses were the first company that offered everything I was looking for in the lockdown period. Thin lenses good looking frames and quick delivery, my glasses had broke during lockdown n this was frustrating that I couldn’t go out n reorder new frames. I bought them with no expectations just as a second pair however I’m pleasantly surprised n will most likely wear them full time now going forward. Really love the design the lenses and quick speed on delivery. Defo reorder from here again soon and Wud definitely recommend them to friends family n others”

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Posted 4 years ago

“Very impressed, let down by usual high street supplier , newlenses were very attentive with first class customer support. End product with transitions and high index very well produced. Wouldn't hesitate to recommend and will definitely use again myself”

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Posted 4 years ago

“My prescription is 100% accurate. Very happy with service, highly recommend!”

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Posted 4 years ago

“I ordered varifocals and also have astigmatism - 1.67 thin lenses and they came very quickly (about a week) glazed in a pair of sports RX Inserts for sunglasses. NewLenses were the cheapest I could find for this AND I got a new customer discount! The quality however is not in doubt and they are very good lenses with good clarity at all distances and a good field of view. I would definitely recommend them. Communications were also very prompt during the ordering process. I am a very happy customer.”

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Posted 4 years ago

“I thought I was getting two pairs but only got one. My wife laughs at my glasses asking why I chose a child’s glasses as they are small.”

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Posted 4 years ago

“I had a pair of sunglasses bought for me, they were quite expensive but just had plain lenses in them. I used New Lenses to replace with my prescription for Varifocals. The were superb to deal with from initial contact to receipt of my glasses and the varifocal lenses provided are perfect. I would not hesitate to recommend them and I will definitely be sing them again.”

Helpful Report

Posted 4 years ago

“The frames measured 134mm across and not 130mm as stated. This means they are too wide for my face. They arrived wonky and I had to straighten them. They keep going out of alignment when wearing. The frames are pretty ugly. The prescription is accurate but the lenses are thicker compared to other glasses I have with the same index lenses (and the other glasses are a bigger eyesize btw), so that's disappointing.”

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Posted 4 years ago

“Ordered 2for1 from newlenses and at the some time ordered 2for1 from glasses direct. Both pair came from newlenses 4days after the order.Glasses Direct came 3 days after, but only one pair, the other pair will follow at the same-time l ordered 2for1 sun glass from newlenses received within 3days still waiting for my second pair from glasses Direct . Mr A Brown”

Helpful Report

Posted 4 years ago

“This is my third time of using Newlenses and I was not disappointed again. I purchased one new rimless pair of varifocals and had another set of lenses from a broken frame put into another rimless frame. I now have two pairs of rimless varifocals for less than the price of one at my High Stree Optician. Thanks again Newlenses.”

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Posted 4 years ago

“Brilliant service, thank you.”

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Posted 4 years ago

“My glasses black meets red is a beautifully crafted frame. I love the comms between us up until I got my glasses. It took almost two weeks but it was worth it. I’m now waiting for the second pair. The price of the glasses are very reasonable”

Helpful Report

Posted 4 years ago

“At first I was sceptical of ordering lenses online and sending off my new glasses, however I was pleasantly surprised with my service at new lenses. I received emails at every stage of the process to keep me up to date which was a nice touch that I did not expect. I sent my glasses on Monday afternoon and received them, lenses in by tact and in a new case by Friday of the same week. Would like to thank new lenses for the fantastic, professional service, at a great price. I will definitely be using newlenses in the future.”

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Posted 4 years ago

“Brilliant service - ordered Monday and received them on Friday. Highly recommended”

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Posted 4 years ago

“With no opticians open during covid19 lockdown & replacement glasses urgently needed for working from home,found Newlenses online.Well what a lifesaver from the easy website putting my prescription on my order,to the delivery of my glasses within 5 days.Fantastic service.Thankyou.”

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Posted 4 years ago

“Very happy, easy to select the glasses I wanted and very pleased with the quick delivery. Highly recommend.”

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Posted 4 years ago

“Unfortunately one of my lenses had a scratch on them :-(”

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Posted 4 years ago

Hi, thank you for your review and I'm very sorry to hear about the scratch - that is most unusual as we have very stringent quality checks before we send out the glasses. If you would like to contact us at support@newlenses.co.uk, we will be happy to replace the lens for you. Kind regards.

Posted 4 years ago

“Fantastic service, very pleased with my new glasses.”

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Posted 4 years ago

“Lovely and quick service. Highly recommend.”

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Posted 4 years ago

“the product was, simply top class.post pretty good. the best service i had regarding glasses. thank you very much fred mccallum.”

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Posted 4 years ago

Newlenses.co.uk is rated 4.8 based on 1,745 reviews