Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and fair price. Really quick as well. I was quoted £160 for reglazing my glasses at the local Opticians. Newlenses did it for £40.49!”

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Posted 6 years ago

“Fabulous great service very quick turnaround”

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Posted 6 years ago

“I don't normally write online reviews, but I actually cannot believe I got a pair of glasses including prescription lenses in the sale for £9.99. Sure, delivery was just under £4, but considering I was looking at something almost equivalent in Specsavers for near £125, it was a pretty phenomenal deal. (Needless to say I've just bought 2 more pairs!)”

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Posted 6 years ago

“So easy and afforable. I picked up a nice frame from TK Maxx and was able to fill in my details of my prescription and send them off. The frames came back within a week! Massive savings, I will be using this again to change my older frames.”

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Posted 6 years ago

“Excellent service, easy to use web site and my glasses arrived quickly, great quality.”

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Posted 6 years ago

“Excellent service and the lenses seem perfect. Thank you.”

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Posted 6 years ago

“Excellent communicators - kept in the loop all the time as to the progress of my order - and very pleased with the end product ata reasonable price - got my glasses back within a week”

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Posted 6 years ago

“Very quick re-glazing service of my own frames. I'm very pleased with the result and will use Newlenses again when required.”

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Posted 6 years ago

“Very high quality service, very quick and very professional. I will likely always use this company in the future.”

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Posted 6 years ago

“Absolutely thrilled with new lenses. Have recommended to family and friends and shall continue to do so! Many thanks.”

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Posted 6 years ago

“First time I have used this company,very pleased.”

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Posted 6 years ago

“Fantastic will be used in future Nice frame's”

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Posted 6 years ago

“Good service, prompt delivery and good pricing”

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Posted 6 years ago

“This was my first use of the system. I ordered re-glazing of a pair of rimless pair of glasses due to change in my prescription. I chose the single vision (intermediate distance, eg. for computer use) lenses. There was not adequate information on the website what that means, however I chose this because I thought it was something I needed. I also let the automatic selection of PD=63mm in my prescription. The glasses arrived promptly, however, they were causing me dizziness and I just could not see well. I contacted the customer service by email, explaining the problem. In the meantime, I measured my PD correctly. I requested for replacement with single vision long distance (e.g. driving). The company accepted to do this free of charge and without arguments. I sent the glasses back to the company and received re-glazed glasses for the 2nd time. Everything was fine the 2nd time. I recommend this company and will use it again in the future if I need to. I give it 4 stars because the website needs to have much more information for each of the options on offer e.g. types of lenses, colours, adaptivity to light etc.”

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Posted 6 years ago

“I had my glasses reglazed and I am very happy with the results they have made a brilliant job of them,the cost was half the price I have paid in the past and it only took 8 days to get them back and that was including weekends in that.”

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Posted 6 years ago

“My glasses were returned to me in less time than I had expected and seem to perform as well as with the original lenses. I had been quoted £500.00p for replacement lenses but Newlenses only charged me £215.00p.”

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Posted 6 years ago

“Relatively fast service, the disappointment is the transitions do not go dark enough like my old lenses. Poor quality transitions.”

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Posted 6 years ago

Hi Mahendra, Thank you for taking the time to write a review. I'm sorry that you aren't satisfied with the Transitions lenses. The reason is that you previously had Transitions XTRActive lenses which go darker than regular Transitions lenses which you chose on this order. We would be happy to change the lenses to Transitions XTRActive for you as per our emails. We use genuine Transitions / Transitions XTRActive lenses which are backed by a 2 year guarantee and certificate of authenticity. Kind regards, Adam

Posted 6 years ago

“Nice frames at a very good price . Did not expect that the glasses would be such good quality at such a bargain price.”

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Posted 6 years ago

Hi Oswald, thank you for your review, it's really appreciated! Please let us know if there is anything we can do to make it a 5 star experience for you next time! Kind regards, Adam

Posted 6 years ago

“Super efficient service, good quality product.”

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Posted 6 years ago

“Very quick service, excellent price”

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Posted 6 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews