Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,745 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“too soon to say about my prescription as i got vari-focals and they take some getting used too but so far the service has been great hence my positive review.”

Helpful Report

Posted 4 years ago

“Efficient, excellent service and high quality lenses for own frames without fuss. Much better than using the high street opticians. I would definitely use newlenses.co.uk again. Brilliant!”

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Posted 4 years ago

“I am quite satisfied with my purchase of Elite Lenses. However, your failure to return promised Phone calls, on four separate occasions and a frustrating,tiresome wait of 28 days for delivery, Best Say No More. W.A. Kelley”

Helpful Report

Posted 4 years ago

“So far as I am concerned definitely the best on line supplier of spectacles. They will even supply replacement frames (two for one! ) So if you damage your originals they can supply the frames as per your original prescription and quickly .(You just need someone to fit you old lenses into the new frames. (Easy did it myself but you need a tiny screwdriver you can buy these in Poundland or on line.)”

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Posted 4 years ago

“I've used New Lenses twice. Firstly for a new pair I bought online, and secondly to renew an old pair I love which no optician would reglaze for me. Turnover was reasonably fast, updates prompt and communication, when required, was good (emails). Recommended.”

Helpful Report

Posted 4 years ago

“This is potentially a great service and they eventually did deliver what they promised. However, the time to deliver was excessively long and this was unexpected and not clear when ordering. So when ordering varifocals...don't be in a hurry, it can take up to 2.5 weeks!”

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Posted 4 years ago

“Good value, good service, very satisfied.”

Helpful Report

Posted 4 years ago

“Just received the best pair of glasses I've ever bought. Rimless varifocals from " Newlenses " Wonderful value with perfect vision and style. I'm very impressed with the easy on line purchase system actioned by helpful, pleasant staff. They couldn't do enough to help. I've purchased from the major high street retailers in the past and have found " Newlenses " streets ahead. I highly recommend this Company. Peter Birch. A very satisfied customer.......”

Helpful Report

Posted 4 years ago

“Very pleased with lens. First time trying Newlenses. Will certainly use again. Works out much kinder to the purse strings as opposed to going through my Optician. (Sorry Optician but every penny counts these days)”

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Posted 4 years ago

“Excellent service. will use again”

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Posted 4 years ago

“I am unsure about Newlenses. My new spectacles arrived this morning fitted with varifocal (progressive) lenses and took longer than expected. I was under the impression when ordering that the lenses would be by industry-leading Essilor or their subsidiary, Kodak. On arrival they came with a card saying they were by “rhein vision” which turns out to be a Romanian-based outfit. In a reply to another unhappy customer, Newlenses state that they only use Essilor or Kodak progressives.”

Helpful Report

Posted 4 years ago

Hi Barry, thank you for taking the time to provide some feedback. Our apologies for the confusion - our varifocal lenses are supplied by Kodak or Essilor as stated. These are base lenses and then using a template from Kodak or Essilor, the prescription is ground into the lens which is a process called surfacing. This second step can be performed by a third party and we use a mix of uk and international suppliers for this. This does not change the fact that it’s a genuine lens made under licence from leading suppliers. Kind regards, Adam

Posted 4 years ago

“The order process was very easy and I am exceptionally happy with the glasses and the customer service. I will certainly use the company again”

Helpful Report

Posted 4 years ago

“Quick service, kept updated throughout.”

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Posted 4 years ago

“Fast efficient service”

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Posted 4 years ago

“Very good customer services. Fast delivery. I recommend to anyone.”

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Posted 4 years ago

“I’m delighted with my glasses.Initially The cost,the way I was kept informed at which stage they were at. I certainly would recommend Newlenses.co.uk”

Helpful Report

Posted 4 years ago

“Excellent quality work on reglancing my glasses, good price, very fast feedback and the order came back very quickly as well. Highly recommended!”

Helpful Report

Posted 4 years ago

“23 hours ago-Edit This Company are a disgrace, from Customer Service to Quality of Product, and lack of Professionalism to say the least. I sent them two pairs of glasses to reglaze to my prescription on July 17th 2020, they reglazed them twice to the same prescription as my original glasses instead of my new prescription , which wasted a month, they then reglazed them to my new prescription twice and on both occasions, they made mistakes, this took another 3 weeks, after over 40 emails, mostly unanswered, they eventually refunded my money, I went back to Specsavers and happily paid another £150 more for the correct product and prescription. Chris Garner Hale Barns”

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Posted 4 years ago

“Great service! Recieved my glasses back within a week and it is very comfortable to wear.”

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Posted 4 years ago

“Very impressed with both new lenses and service. Will definitely use again”

Helpful Report

Posted 4 years ago

Newlenses.co.uk is rated 4.8 based on 1,745 reviews