Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,749 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

Write Your review

Tell us how Newlenses.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent off my frames and was immediately informed when they arrived. They came back within a week and they are great. I had to contact them about something and they came back to me straight away, great service”

Helpful Report

Posted 4 years ago

“Lenses are excellent. Frame not important - bought for price. Swift delivery. Very pleased.”

Helpful Report

Posted 4 years ago

“I decided to buy online after having issues with walk-in opticians. I ordered a £30 spectacle frame with bifocal (after having issues with varifocals in the past). I absolutely love both the frames and lenses. The frames are well made and I have used them non-stop since April. Because I was so happy with them, I have bought two more pairs- one with transitional's (still getting used to) and the other for close-up work. These are the first-ever multifocal glasses that have worked for me.”

Helpful Report

Posted 4 years ago

“Great experience. Easy to order and brilliant value for money.”

Helpful Report

Posted 4 years ago

“too soon to say about my prescription as i got vari-focals and they take some getting used too but so far the service has been great hence my positive review.”

Helpful Report

Posted 4 years ago

“Efficient, excellent service and high quality lenses for own frames without fuss. Much better than using the high street opticians. I would definitely use newlenses.co.uk again. Brilliant!”

Helpful Report

Posted 4 years ago

“I am quite satisfied with my purchase of Elite Lenses. However, your failure to return promised Phone calls, on four separate occasions and a frustrating,tiresome wait of 28 days for delivery, Best Say No More. W.A. Kelley”

Helpful Report

Posted 4 years ago

“So far as I am concerned definitely the best on line supplier of spectacles. They will even supply replacement frames (two for one! ) So if you damage your originals they can supply the frames as per your original prescription and quickly .(You just need someone to fit you old lenses into the new frames. (Easy did it myself but you need a tiny screwdriver you can buy these in Poundland or on line.)”

Helpful Report

Posted 4 years ago

“I've used New Lenses twice. Firstly for a new pair I bought online, and secondly to renew an old pair I love which no optician would reglaze for me. Turnover was reasonably fast, updates prompt and communication, when required, was good (emails). Recommended.”

Helpful Report

Posted 4 years ago

“This is potentially a great service and they eventually did deliver what they promised. However, the time to deliver was excessively long and this was unexpected and not clear when ordering. So when ordering varifocals...don't be in a hurry, it can take up to 2.5 weeks!”

Helpful Report

Posted 4 years ago

“Good value, good service, very satisfied.”

Helpful Report

Posted 4 years ago

“Just received the best pair of glasses I've ever bought. Rimless varifocals from " Newlenses " Wonderful value with perfect vision and style. I'm very impressed with the easy on line purchase system actioned by helpful, pleasant staff. They couldn't do enough to help. I've purchased from the major high street retailers in the past and have found " Newlenses " streets ahead. I highly recommend this Company. Peter Birch. A very satisfied customer.......”

Helpful Report

Posted 4 years ago

“Very pleased with lens. First time trying Newlenses. Will certainly use again. Works out much kinder to the purse strings as opposed to going through my Optician. (Sorry Optician but every penny counts these days)”

Helpful Report

Posted 4 years ago

“Excellent service. will use again”

Helpful Report

Posted 4 years ago

“I am unsure about Newlenses. My new spectacles arrived this morning fitted with varifocal (progressive) lenses and took longer than expected. I was under the impression when ordering that the lenses would be by industry-leading Essilor or their subsidiary, Kodak. On arrival they came with a card saying they were by “rhein vision” which turns out to be a Romanian-based outfit. In a reply to another unhappy customer, Newlenses state that they only use Essilor or Kodak progressives.”

Helpful Report

Posted 4 years ago

Hi Barry, thank you for taking the time to provide some feedback. Our apologies for the confusion - our varifocal lenses are supplied by Kodak or Essilor as stated. These are base lenses and then using a template from Kodak or Essilor, the prescription is ground into the lens which is a process called surfacing. This second step can be performed by a third party and we use a mix of uk and international suppliers for this. This does not change the fact that it’s a genuine lens made under licence from leading suppliers. Kind regards, Adam

Posted 4 years ago

“The order process was very easy and I am exceptionally happy with the glasses and the customer service. I will certainly use the company again”

Helpful Report

Posted 4 years ago

“Quick service, kept updated throughout.”

Helpful Report

Posted 4 years ago

“Fast efficient service”

Helpful Report

Posted 4 years ago

“Very good customer services. Fast delivery. I recommend to anyone.”

Helpful Report

Posted 4 years ago

“I’m delighted with my glasses.Initially The cost,the way I was kept informed at which stage they were at. I certainly would recommend Newlenses.co.uk”

Helpful Report

Posted 4 years ago

Newlenses.co.uk is rated 4.8 based on 1,749 reviews