Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

Write Your review

Tell us how Newlenses.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seemed to just fit the bill. Very comfortable. Please supply another pair of glasses with same frame and same prescription. Thank you.”

Helpful Report

Posted 6 years ago

“So happy with my new lenses. I had some older frames re-glazed with my new prescription and couldn't be happier. Really would recommend!”

Helpful Report

Posted 6 years ago

“Easy to navigate website with good descriptions of the glasses and sizing. Received my two pairs of glasses, a reading pair and one for computer work promptly , I was delighted with the quality and excellent price. Communication was clear and concise throughout the entire process, would certainly use Newlenses again.”

Helpful Report

Posted 6 years ago

“You are the cheapest, easiest, best quality I could find and you sorted it all out really fast”

Helpful Report

Posted 6 years ago

“glasses were just what I was expecting and the service was very good.”

Helpful Report

Posted 6 years ago

“Very efficient and personal service”

Helpful Report

Posted 6 years ago

“At first I was a bit sceptical, new glasses for under 20 pounds! So I ordered the cheapest pair, thinking they will be ok as a pair for in the house. Wow, they are fantastic. I was absolutely delighted. Amazing product, excellent customer service and quick postage. I will be spreading the word.”

Helpful Report

Posted 6 years ago

“hi need to speak to you regarding my glasses. quality is great however the bifocals seems too high and is blurring my main focus”

Helpful Report

Posted 6 years ago

Hi Tracey, thank you for your review. We'd be happy to help you with your issue, please contact us at support@newlenses.co.uk. Kind regards, Adam.

Posted 6 years ago

“excellent quality for the price, very fast delivery. Just what i needed”

Helpful Report

Posted 6 years ago

“Very good products at very reasonable prices.”

Helpful Report

Posted 6 years ago

“Good range of designs and prices. Immediate response to an email query. quick delivery. Glasses are good. I am about to try ordering varifocals as I was really impressed.”

Helpful Report

Posted 6 years ago

“Easy to order, prompt delivery and glasses were just what I wanted. Would highly recommend.”

Helpful Report

Posted 6 years ago

“My initial order was for a reglaze, I subsequently ordered 2 more pairs of glasses. Adam in customer support was most helpful with all my requirements and I am delighted with the service I received. One observation is that the customer service phone number takes you to a call center which is clearly independent and initial requests for a call back were not responded to. However, emails were dealt with promptly and efficiently and therefore I have no complaints. All in all, an excellent company who will stand by their no-quibble guarantee (I can vouch for that!).”

Helpful Report

Posted 6 years ago

“Good replacement lenses in both reading and distance and didn't take long, nice cases too.”

Helpful Report

Posted 6 years ago

“I was very sceptical at first, ordering glasses online I just thought the prices were to good to be true. I expected cheap tacky and the prescription not being right. How wrong was I. I am so happy with my purchase that I bought a second pair and will be buying another pair. My frames are quality not tat, the prescription was bob on. Delivery time is as they say had them in less than a week. Extremely happy customer. If your having any doubts don’t just do it you won’t be disappointed”

Helpful Report

Posted 6 years ago

“I am surprisingly very happy with my new glasses. I have an alarming knack of losing glasses so to find glasses that I like that are a decent quality is fabulous. I’m straightforward, short sighted so my lenses are fabulous . I like the styles available, I’m a wayfarer girl and I can see through them at a very reasonable price. I have already recommended 3 friends which should say it all !”

Helpful Report

Posted 6 years ago

“Would recommend, very fast and great quality.”

Helpful Report

Posted 6 years ago

“Excellent value for money compared to high Street opticians.”

Helpful Report

Posted 6 years ago

“Really happy with the new lenses”

Helpful Report

Posted 6 years ago

“More than happy, efficient service and fabulous product! Getting loads of compliments.”

Helpful Report

Posted 6 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews