Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Glasses are of high quality and the lenses are perfect especially for using computers at work. Very happy thank you. Ordering and delivery was easy and on time.”

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Posted 7 years ago

“What I thought I ordered was not what I got.”

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Posted 7 years ago

Hi Michael, Thank you for your review. I'm sorry about the misunderstanding. On your order you chose a blue tint which is what we provided. However, you were expecting Transitions lenses. We did offer to replace your blue lenses for transitions lenses which you declined. We do also offer a no quibble refund policy if you're not happy for any reason. I hope this helps but please get in touch if we can help you any further. Kind regards, Adam

Posted 7 years ago

“I was a littte nervous sending my designer frames to be reglazed via an internet company but have been really pleased with result. The service was easy, swift and efficient and my glasses are really great. i would certainly do this again.”

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Posted 7 years ago

“I forgot my glasses in our holiday home so was looking for some where cheap with fast delivery. 3 days for delivery of new glasses is really good service. Quality of the glasses is great. They look cheap but what do you expect for 10 pounds :)”

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Posted 7 years ago

“Hi, I haven't received my glasses yet. Please find out what went wrong with the postage.”

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Posted 7 years ago

Hi Flora, I'm very sorry to hear you haven't received your glasses yet. This is the first we've heard about the issue so we will follow up with you separately and chase up with Royal Mail. Kind regards, Adam

Posted 7 years ago

“Delivery not fast but acceptable,quality of lenses very good and one of the few online opticians to offer the Transition XTRActive lenses at a reasonable price overall very pleased.”

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Posted 7 years ago

Hi, Thank you for taking the time to write a review. The Transitions XTRActive lenses do take a few days extra in processing time due to the complexity of the lenses and coatings which have to be applied. I'm glad you're happy with your new lenses - please let us know if we can help with anything else! Kind regards, Adam

Posted 7 years ago

“The speed I received my glasses was amazing. They were shipped within 24 hours. Quality and finish are brIlliant. Wouldn't hesitate to buy from them again.”

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Posted 7 years ago

“Great customer service and very quick turnaround. Highly recommended.”

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Posted 7 years ago

“I am very pleased with the Transition lenses I had put into my own frames. Pleased too of the quickness you made them and sent them out to me. A big plus from buying from you was the reasonable prices. I would definitely purchase from you again and recommend you to family and friends”

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Posted 7 years ago

“Despite having an initial problem with the glasses this was fixed with the minimum of fuss and outstanding customer service. Would not hesitate to use again”

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Posted 7 years ago

“First time I have used Newlenses , from ordering then getting back up calls on glasses , one pair new else's and the other pair frames and lenses ,I cannot fault anthing , super quick service and a great price”

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Posted 7 years ago

“Firstly it is a great relief to find lenses online for such a great price on my prescription. I have purchased two pairs so far both for use all the time as I have a very high prescription. Both frames were a perfect and to be able to choose thin lenses with all the added extras like the protective coatings and UV filter as a package is fantastic. I was paying up to 600 for two pairs of glasses before I found this website now its well under 150 depending on your choices of frames of course. I am very pleased to have found you. The glasses are a perfect fit and were well packaged in the post to protect. I have also recently purchased for my hubby. Excellent customer service thank you so much. Will definitely use your site in the future.”

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Posted 7 years ago

“for such cheap glasses I was figuring these would be a bit rubbish, but they're really not, and at this price I can afford to get a few more pairs for different looks. wearing glasses every day I love being able to change up the look so cheaply. very comfy, no problems, and I have a complicated prescription. heartily recommend.”

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Posted 7 years ago

“Very efficient very helpful as first time I've had varifocal lenses excellent service my second purchase and I was very happy with my first order last year , will use this company again next time I need new glasses or lenses . Very Happy”

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Posted 7 years ago

“Very reasonable cost, prompt service.”

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Posted 7 years ago

“I don't know about happy but the usual high street opticians are no longer in my phone book”

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Posted 7 years ago

“Quick order processing and delivery. Solid quality o glasses. I had my lenses made custom size at no extra cost.”

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Posted 7 years ago

“Very pleased with the glasses, exactly as described quick delivery will definitely buy from you again saved me a lot of money thank you”

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Posted 7 years ago

“They replaced my lenses for free when I couldn't get the hang of varifocals, top professional service I will use again.”

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Posted 7 years ago

“Met my expectations”

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Posted 7 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews