Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,745 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THERE IS NO CUSTOMER SERVICES, NO ANWERS THE CALLS!!”

Helpful Report

Posted 5 months ago

Thanks for the feedback. As an online business we focus on responding to customers via our online contact form and respond within 24hrs of receiving your message. We find this to be more efficient and also allows details like your prescription to be sent rather than described which significantly reduces errors. If you need a return call please request this in the contact form and we will be happy to help.

Posted 5 months ago

“I have been using Newlenses.co.uk glasses re-glazing services for years. It’s pretty simple I buy a pair of frame I like then send it off with my prescription, and I receive them a week later. So much cheaper than getting a pair prescription glasses I don’t necessarily like. I have now a collection of prescription glasses which I got without breaking the bank. I have recently used their Sun-reactive driving lenses re-glazing services. Not only I received them in time for my trip (although they 10 days, it would have been a week then so I have emailed the support and they shipped my glasses the next day) but the glasses are fantastic and I absolutely love them. I have been recommending them to many of my friends, especially since they see me with so many different pair !”

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Posted 6 months ago

“We have used Newlense a few times now and the service has always been very good and the lenses are good quality.”

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Posted 6 months ago

“Once again, I’m very pleased with my replacement varifocal lenses that were returned to me in just over a week!”

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Posted 6 months ago

“I have used New Lenses a number of times & have never been disappointed with the service or the product. Far superior to traditional high street options in both cases.”

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Posted 7 months ago

“They take a fine attention to detail and the result is a superb pair of glasses!!”

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Posted 7 months ago

“Uesed 3 rimes and all good”

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Posted 8 months ago

“Excellent service and product”

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Posted 8 months ago

“It was easy to order my new lenses, I was kept up to date with progress and they arrived quite quickly. I was very pleased with the result.”

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Posted 8 months ago

“I had the lenses changed in two glasses on two separate occasions, both times the service was faultless. The website is particularly good and intuitive to use. The email progress updates are helpful without being over the top. Overall, a good quality, good value service.”

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Posted 9 months ago

“My lenses arrived really quickly and prescription easy to complete on line”

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Posted 9 months ago

“fantastic - my dog ate my new glasses and Newlenses sent a replacement pair at a discounted price - excellent customer service!!!”

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Posted 9 months ago

“Fantastic service and customer care.”

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Posted 9 months ago

“hello , I wanted to use a favourit frame of mine , I have not worn glasses since I had lense replacement on both eyes 6 years ago. my eyesight is deteriorating and reading now is quite a chalenge . SO! . I got a test and sent you my frames to get "reading only lenses (new script also sent . it may be "my replacement lenses? are hard to script? , but , my new reading glasses make very little difference to my reading ability before, I am dissapointed , in spite of being a fair price , hardly any help with reading vision .”

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Posted 9 months ago

“Really fabulous service. I had my Rayban sunglasses changed to varifocal lenses by them keeping exactly the same tint. Their communication was excellent, they were so helpful and speedy with answers to any questions I had. The whole process took less than 14 days. Also the price was much less than anyone on the High Street. Highly recommended”

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Posted 9 months ago

“Really efficient and fast service”

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Posted 9 months ago

“Did a fantastic job reglazing glasses that were already comfortable”

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Posted 9 months ago

“Efficient service. Highly recommended.”

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Posted 10 months ago

“Great service. Good price and above all the new lenses in my old frames are spot on.”

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Posted 11 months ago

“Have used several times now and they always do what they say they will do at the advertised price. Very good!”

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Posted 11 months ago

Newlenses.co.uk is rated 4.8 based on 1,745 reviews