Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,752 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

Helpful Report

Posted 9 months ago

“Always an excellent service, uncomplicated, fast and delivered right to your doorstep.”

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Posted 9 months ago

“Very good services and helpful, thank you for processing my reglazing fast Regards Giovanni”

Newlenses.co.uk 5 star review on 18th June 2024

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Posted 10 months ago

“Helpful and quick response to inquiries. Super quick turn around, to get the specs back. A good service all around!”

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Posted 10 months ago

“You have made it possible to use again a favourite pair of glasses. I am happy with the result”

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Posted 10 months ago

“Have had a few pairs of glasses re lenses through New Lense and they’ve always been great quality, speedy delivery and a great price. These were turned around fast with great customer service and my glasses are fab. Thanks”

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Posted 10 months ago

“The service is quite good, I took my Specsaver prescription with my own frame, and was satisfied with the lenses I chose. I will definitely use this flexible service again.”

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Posted 10 months ago

“THERE IS NO CUSTOMER SERVICES, NO ANWERS THE CALLS!!”

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Posted 10 months ago

Thanks for the feedback. As an online business we focus on responding to customers via our online contact form and respond within 24hrs of receiving your message. We find this to be more efficient and also allows details like your prescription to be sent rather than described which significantly reduces errors. If you need a return call please request this in the contact form and we will be happy to help.

Posted 10 months ago

“I have been using Newlenses.co.uk glasses re-glazing services for years. It’s pretty simple I buy a pair of frame I like then send it off with my prescription, and I receive them a week later. So much cheaper than getting a pair prescription glasses I don’t necessarily like. I have now a collection of prescription glasses which I got without breaking the bank. I have recently used their Sun-reactive driving lenses re-glazing services. Not only I received them in time for my trip (although they 10 days, it would have been a week then so I have emailed the support and they shipped my glasses the next day) but the glasses are fantastic and I absolutely love them. I have been recommending them to many of my friends, especially since they see me with so many different pair !”

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Posted 10 months ago

“We have used Newlense a few times now and the service has always been very good and the lenses are good quality.”

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Posted 11 months ago

“Once again, I’m very pleased with my replacement varifocal lenses that were returned to me in just over a week!”

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Posted 11 months ago

“I have used New Lenses a number of times & have never been disappointed with the service or the product. Far superior to traditional high street options in both cases.”

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Posted 1 year ago

“They take a fine attention to detail and the result is a superb pair of glasses!!”

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Posted 1 year ago

“Uesed 3 rimes and all good”

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Posted 1 year ago

“Excellent service and product”

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Posted 1 year ago

“It was easy to order my new lenses, I was kept up to date with progress and they arrived quite quickly. I was very pleased with the result.”

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Posted 1 year ago

“I had the lenses changed in two glasses on two separate occasions, both times the service was faultless. The website is particularly good and intuitive to use. The email progress updates are helpful without being over the top. Overall, a good quality, good value service.”

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Posted 1 year ago

“My lenses arrived really quickly and prescription easy to complete on line”

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Posted 1 year ago

“fantastic - my dog ate my new glasses and Newlenses sent a replacement pair at a discounted price - excellent customer service!!!”

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Posted 1 year ago

“Fantastic service and customer care.”

Helpful Report

Posted 1 year ago

Newlenses.co.uk is rated 4.8 based on 1,752 reviews