Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Newlenses.co.uk provided an excellent service from start to finish. I found their website easy to understand and completed my order within a matter of minutes. Payment was taken securely and I posted my glasses off to the confirmed postal address. As promised I received an email to confirm my glasses had been received and another within 24 hours to confirm that they were on the way back to me. Very prompt service indeed. Excellent service, fantastic quality. I would highly recommend Newlenses.co.uk to others.”

Helpful Report

Posted 8 years ago

“Great quick service finally got my favourite frames re glazed , will use again and tell my friends”

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Posted 8 years ago

“Never having had glasses re-glazed I obviously did a lot of research to find a good company and at a competitive rate. I cannot fault the service from New Lenses, the process to order online was easy and to be kept in touch as the order was processed is very useful. My newly re-glazed glasses were prefect and couldn't be more pleased with the service. Would definitely used New Lenses again and recommend them to friends and family.”

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Posted 8 years ago

“Very happy with my new glasses. Order status updated right through the process. Will definitely use them next time.”

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Posted 8 years ago

“Brilliant Service! Quick delivery, perfect quality and The best price!! Highly recommended!!”

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Posted 8 years ago

“Fast delivery - case damaged in the post and replacement sent. Would buy again from”

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Posted 8 years ago

“The arrival of my new glasses was greatly anticipated and I was not disappointed they are exactly what I was expecting. To buy the glasses in the high street would have been twice the price. I would have no problem in recommending Newlenses to any other person.”

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Posted 8 years ago

“Quick and easy service, received my glasses with new lenses in just about a week! They even tightened the arms for me! Thank you! Would definitely recommend!”

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Posted 8 years ago

“Responsive staff, service as promised, excellent products. I will certainly be using again, as and when required. Thank you.”

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Posted 8 years ago

“Ok, the price was amazing and the speed of the deliver as well but it was a bit disappointed because apparently my glasses came with a soft case, so the hard case they used was too short and I think is because of that one of the arms came a bit turned.”

Helpful Report

Posted 8 years ago

Hi Alberto, Thank you for taking the time to post a review. I'm very sorry about the issue, please contact us at support@newlenses.co.uk and we'll do our best to resolve the issue for you. Kind regards, Adam

Posted 8 years ago

“I am very happy with the service. I ordered new lenses for my wife's glasses frames. They lenses are of great quality and were quickly made. The price, compared to the prices you'd get at an optician, was very small. I also sent this firm my glasses too. From now on I will only use this firm's service. Highly recommended.”

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Posted 8 years ago

“My order arrived in three days and I was very pleased with the speed of service and also the quality and price of the goods. Will definitely use again.”

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Posted 8 years ago

“First of all I would like to say how pleased I was with my new glasses and also the price I paid for them. The reason I awarded four stars instead of five was because I had to wait three weeks for my order to complete due to a supply problem but they were worth the wait.”

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Posted 8 years ago

“Responding quickly to my questions before sending my frames for reglazing. Providing a fast and efficient service. I'm absolutely delighted with my new glasses.”

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Posted 8 years ago

“great communications - by phone - speedy service and most important great re-glazing to existing glasses. Will use again.”

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Posted 8 years ago

“I'd bought a pair of old vintage gold, round, wire framed glasses to use as part of a re-enactment outfit but couldn't see through the existing lenses. Found 'Newlenses' web site and sent them off to have lenses changed to suit me. They are now perfect. The service was very quick and very economical and the whole process was straight forward. I am very happy and would highly recommend 'Newlenses'.”

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Posted 8 years ago

“Great service, quick turnaround. I was kept informed at each stage of the process and the finished glasses are superb. Would recommend and I will use again!! Thanks”

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Posted 8 years ago

“Competitively priced, great communication and excellent customer service provided. I would certainly recommend Newlenses. co.uk for all your optical services.”

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Posted 8 years ago

“When ordering my first choice of frames I was unaware that they would be on the small size. Luckily, Adam from Newlenses emailed me and asked if I wanted to go ahead or order a different, bigger frame. I went for a larger one which would have been £5 more but the money difference was waived! The glasses were with me within 8 days and I must say they are the most beautiful, comfy specs I have ever worn. I am so pleased and will definitely be using Newlenses again. Many thanks.”

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Posted 8 years ago

“Good price, and a job well done. Got them within a week, and they notified me when they sent them. Not when they first received them though, which I was expecting, but all in all I was pleased and do recommend them.”

Helpful Report

Posted 8 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews