Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,745 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I highly recommend this company - the customer care is exceptional, the service fantastic and the prices are less than half of anywhere else I tried. I was initially concerned about using an online company for something as personal as glasses but as I don't live or work near an optician I thought I'd take the plunge and try an online service. I thought I needed reading lenses and ticked that box when uploading my online prescription - I then realised I needed distance lenses - entirely my error. The company has been absolutely wonderful about this, have made new lenses for me and have written to me at every stage. I have always paid more than £200 for pairs of glasses at high street opticians - for just £65 I received a better and quicker service from New Lenses. I've been speaking on email with a really nice person called Andy - he is professional, understanding about my tick box error and incredibly helpful - such a surprise to be dealing with an online firm who give such personal and prompt customer care. I will not be going anywhere else in future for my glasses and replacement lenses.”

Helpful Report

Posted 5 years ago

“glases ok for distance use”

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Posted 5 years ago

“Had a new prescription and had bought a snazzy pair of reading glasses, was it possible to have my varifocal lenses put into them? Local High St chain said No way! New lenses not only did this, but were substantially cheaper! New glasses arrived within a week and prescription is exactly right! Happy to give them a five star review! Ps Andy is really helpful by email! Jan”

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Posted 5 years ago

“Good to deal with great price. I liked the updates ,on the progress,another company lost my frames!”

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Posted 5 years ago

“Excellent service, speedy delivery, high quality lenses. Delighted and half the price of any high street store.”

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Posted 5 years ago

“Have had two pairs of glasses reglazed by this company. On ordering the first pair, the website didn't work properly with Paypal, so the order had to be carried out via email. But once sorted, the order took only three days from receipt to turn round. With the second pair, the website worked perfectly, but it took 10 days (13 days after posting 1st class) before I received the glasses. This may have been because they required a sunglass tint, but there was no mention of this. Prices are good, quality of work is good, but admin leaves a bit to be desired, hence four not five stars.”

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Posted 5 years ago

“Very fast and efficient service. Would definitely recommend.”

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Posted 5 years ago

“Andy and the team were extremely responsive and turned around my reglazes in 3 days of receiving them. Great service!!”

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Posted 5 years ago

“Amazing service, at an amazing price 60% cheaper than the High Street.”

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Posted 5 years ago

“Very happy with my glasses in the end. When I first received them back they had been stretched so were falling off. However after informing the company they asked me to send them back and fixed them. All good now!”

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Posted 5 years ago

“Very happy with my new glasses. The service was good.”

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Posted 5 years ago

“Really impressed with the quality of service and the replacement lenses. Having used New Lenses for complex varifocal ultra thin lenses fitted into an existing frame for 1/3rd of the price I had been quoted on the high street I would not hesitate to use them again. A really great company for the consumer.”

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Posted 5 years ago

“Loving my new lenses. And the turnaround time was great 😜”

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Posted 5 years ago

“I was going on holiday and needed my new glasses quickly. Newlenses turned my request around with a few days. Excellent service.”

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Posted 5 years ago

“I am ashamed to confess I work in an optician myself , but couldn’t beat the super low price of newlenses.co.uk Fantastic service from start to finished- great quality products and super fast delivery - I will always shop here from now and will make sure my friends know about this”

Helpful Report

Posted 5 years ago

“I was very impressed with the overall performance of Newlenses . Their communications (via e-mails) ensured that you were aware of the actual progress of the lense fitment. From start to finish the lenses were fitted and dispatched to me within six days and the end product was very good - I would certainly recommend this company to anyone seeking to upgrade their own glasses with new lenses.”

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Posted 5 years ago

“The customer service support I received was really good. Plus I was surprised at how fast it took to complete the reglazing job. Really pleased :)”

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Posted 5 years ago

“I was really pleased with the service provided as I felt the price was very reasonable and the glasses were fitted with new lenses and returned to me quicker than the estimated time. Unfortunately my glasses were returned out of shape and would not sit on my face. This meant visiting a local optician to bend them back and tighten up for me. This is why I can only give a 2 star rating.”

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Posted 5 years ago

“Efficient and fast service-highly recommended.”

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Posted 5 years ago

“Unbelievable service, I'm very happy with my glasses I would definitely recommend.”

Newlenses.co.uk 5 star review on 22nd September 2019

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Posted 5 years ago

Newlenses.co.uk is rated 4.8 based on 1,745 reviews