Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,745 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very good service which has allowed me to make use of a good pair of old frames.”

Helpful Report

Posted 4 years ago

“New lenses are a rare find. Exceptional competitive pricing, fast delivery and with a personal service that bigger companies could learn from. I also now have a number of frames all with my prescription in. Thank you New Lenses!”

Helpful Report

Posted 4 years ago

“Really pleased with service and new lenses - breathed life into a twenty-year old pair of glasses with an updated prescription and they're like new. Excellent value for money. One thing I would say is it would be useful to have more instruction on how to upload new prescriptions both up front and once ordered (prominent instructions on the final order page or in the confirmation mail?) - this put me off clicking Confirm for a long time as there was no obvious explanation on how to do it. This may be losing you customers. As for the swift service, price and outcome though, can't fault it. Ta very much.”

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Posted 4 years ago

“I live in France and the service was amazing two weeks including postage for my new glasses,they are perfect”

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Posted 4 years ago

“Absolutely first class from start to finish. Boots quoted just over £500 for 1 pair albeit with new frames all done with Newlenses for £137.00 and used the perfectly good old frames. Have another pair to do after Christmas. 2 new pairs of glasses for less than the Boots price of 1 pair!!”

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Posted 4 years ago

“Very pleasing experience with good customer service, queries dealt with promptly. The lenses are excellent and half the cost of the quote from Boots Opticians.”

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Posted 4 years ago

“Very pleased with service received . On the application form ,somehow, I purchased single vision lenses as well as varifocal. Much the same as selling an items on Ebay, The computer only accepts certain inputs.”

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Posted 4 years ago

“I wear varifocals, but my order for two pairs to be re-glazed was dealt with effectively and efficiently. Thank you! -”

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Posted 4 years ago

“Very quick hassle free process. Frames with new lenses were returned in under a week from sending. Would definitely recommend.”

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Posted 4 years ago

“I had a new prescription following my eye test so decided to get some frames online because the in store opticians prices were quite high. I sent the frames with my new prescription to Newlenses.co.uk using their re glazing service. Everything worked like a well oiled machine with updates given on progress keeping me informed of progress. I would certainly use this service again and have already recommended this company to some of my friends. All in all I am very satisfied with the service and professional attitude of this company.”

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Posted 4 years ago

“Acceptable, just. Polite, quick and cost-effective service, but... Issues for me surround how I am now required to visit an optician and ask them to fit the glasses for me as they no longer sit as required - seems that the hinges have moved a couple of degrees away from the frame and need adjusting - they weren't like this upon shipping to New Lenses. If you have a complex prescription, this is something you should be considering as these 'snagging issues' are something which cannot easily be resolved via a postal service service.”

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Posted 4 years ago

“I wanted 3 pairs of lenses put into my own frames. Great price efficient service. I would definitely recommend Newlenses”

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Posted 4 years ago

“I've used Newlenses twice now after finding great frames on holiday in Italy the first time and some discount designer frames at TKMaxx. The turnaround time is less than a week. Only downside is that you have to sign for them when they come back with no option for delivery instructions.”

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Posted 4 years ago

“Excellent fast service.”

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Posted 4 years ago

“All progressed as wished for and would return when required”

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Posted 4 years ago

“Firstly can I say that for value these glasses are second to none. Frames, premium varifocal lenses, ant-glare/scratch/uv coating and delivery came to £110!! That's ridiculous when I was quoted between £250-350 through a budget high street chain. If I have any issue it is communication. It took 2 weeks and in that time I had to contact them as there were no updates until "Your order has been dispatched". A couple of updates and an estimated time for dispatch would be really helpful. I feel 100% use New Lenses again”

Helpful Report

Posted 4 years ago

“I chose to have my own frames reglazed. The whole process was straight forward and I posted my glasses off with ease and received them a few days later. Very happy. I will use you guys again, my husband wants some doing now too!”

Newlenses.co.uk 5 star review on 7th December 2019

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Posted 4 years ago

“Very good cheaper than night street prices and prescription was spot on whole process took just a week from sending away to receiveing back”

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Posted 4 years ago

“Excellent service, easy to order, high quality products.”

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Posted 4 years ago

“Very easy to order,kept me up to date every step & very quick turnaround,will definitely use again & recommend to all my friends & family”

Helpful Report

Posted 4 years ago

Newlenses.co.uk is rated 4.8 based on 1,745 reviews