Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very swift and efficient service - perfect! And so much cheaper than the High Street.”

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Posted 5 years ago

“good interface. fast delivery.”

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Posted 5 years ago

“This is the second time I have ordered from New lenses and once again they have been a pleasure to do business with. They keep the process so simple, and on both occasions I had no need to contact them about anything. My glasses were perfect and I was very pleased with everything.”

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Posted 5 years ago

“Very fast - received my glasses back with their new lens 4 days after putting them in the post - the new lenses were perfect. Fantastic service and a great price.”

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Posted 5 years ago

“Had 5 pairs off Adam now and can't fault him and his company great service very cheap compared to high street opticians I highly recommend you use new lenses always be mad not to graham holt”

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Posted 5 years ago

“Professional, prompt and efficient. Easy ordering process. Would recommend.”

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Posted 5 years ago

“This is the first time I have ordered products and was happy with everything from the start to the completion of my order and would use again.”

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Posted 5 years ago

“When I ordered my varifocals through the site it didn't make it clear in advance that I would be required to either send an old pair of glasses in or upload a photo of me wearing glasses. This delayed the order that I had wanted in time for a holiday so they were waiting for me when I got back. The lenses are good, I'm pleased with them. The other thing I hadn't bargained for, is that they don't necessarily fit that well when they arrive as the arms haven't been shaped to fit. Mine are too straight so the glasses slip when I lean forward. I researched how to reshape them and tried the hot water/bending method but they still aren't quite right. All in all; for the saving I've made from high street prices they are acceptable, not sure I would actually use them again.”

Helpful Report

Posted 5 years ago

Hi Val, Thank you for taking the time to write a review. I am very sorry to hear that you weren't 100% happy. We do explain the varifocal lenses, timeline and process here: https://newlenses.co.uk/varifocal-digital-freeform-lens-options but we will look to see how we can improve the site to make this clearer. We do state 7-10 working days for varifocals as they are a complex lens, and I can see that your order completed within this timeframe even including the time taken to send a fitting photo. I'm very sorry that we were unable to get them to you before your holiday. Regarding the fit of the frames, in most cases they fit fine but occasionally they can need adjustment. We would be happy to adjust them for you at no cost to you and we can provide a freepost return label. I'm glad that you are happy with the lenses, we pride ourselves on providing significantly superior lenses, at literally a fraction of what you would pay on the high street. Please do let us know if we can help you with anything else in the future. Kind regards, Adam

Posted 5 years ago

“Absolutely superb.”

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Posted 5 years ago

“All great! Prompt service, superb end product - i'm glad to have found this because it enabled me to wear the glasses I liked for my wedding rather than making costly compromises. Only thing I would wish for is that they would offer to recycle the old lenses.”

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Posted 5 years ago

“Good service if a little slower than advertised . Glasses received safely and repairs to a high standard.”

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Posted 5 years ago

“I had three pairs of frames re-glazed for just over a hundred pounds, compared with any high street shops, which do not reglaze anyway, this is tremendous value if you were to factor in the cost of actually purchasing new frames as well.”

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Posted 5 years ago

Hi Clifford, Thank you for taking the time to write a review, it's much appreciated! Please let us know if there is anything we can do to make this a 5 star experience for you in the future. Kind regards, Adam

Posted 5 years ago

“First time user and was surprised at how easy, quickly and efficiently the process was. No problems experienced and excellent value for money. Would recommend to family and friends.”

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Posted 5 years ago

“Quick turn around, great result”

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Posted 5 years ago

“Replacement lenses took about a week to arrive. I was very pleased with my lenses. I got a 10% discount as a new customer which was welcome. I would use again and would recommend to friends/family.”

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Posted 5 years ago

“Totally impressed, ordered my glasses, had an e mail to see if I wanted to make them thinner as I’m v short sighted, they arrived super quick and are perfect! Thankyou!”

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Posted 5 years ago

“Fantastic service. Had prescription lenses fitted to a set of antique frames. Got them back really quickly. Lovely thin lenses. Superb value for money.”

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Posted 5 years ago

“I am still amazed how fast I got my reglazed frame back. Lenses are very good quality and service is great. I definitely will come back and will reglaze my frames. Do recommend the company.”

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Posted 5 years ago

“The price that my optician wanted to replace my lenses was extortionate, and the chances are I'll need new lenses in 2 years or so. I found Newlenses and they certainly lived up to their expectations, promises and quality. I'm very pleased with the service I received, and the quality of the finished product.”

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Posted 5 years ago

“Excellent quality lenses and frames and very good value. Very prompt and friendly service. I would like to see the website modified to allow access to all options and prices before entering the ordering process.”

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Posted 5 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews