Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,745 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent supplier of properly priced prescription lenses, delivered within days in my frames. Well done.”

Helpful Report

Posted 4 years ago

“These are the sixth pair of glasses from Newlenses ! Each have been of great quality, and the service has been really good. Sure I will use them again as I have a habit of wrecking them!”

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Posted 4 years ago

“Good quality, very quick and good communication , I will be using them again”

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Posted 4 years ago

“Absolutely fabulous. God price. Great customer service.”

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Posted 4 years ago

“Such an easy and first class service , sent my old specs and within a week the old frames and new lenses were delivered. There is so much waste in this world,to be able to re-use existing frames is fantastic and very cost effective. Highly recommend. Many Thanks.”

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Posted 4 years ago

“Excellent service, very fast return of glasses with new lenses fitted. I will use this company again.”

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Posted 4 years ago

“An excellent price and delivered on time and as ordered. Would recommend.”

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Posted 4 years ago

“Had my varifocals reglazed,good quality leases, good price,will use again.”

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Posted 4 years ago

“my first experience of buying glasses online. it was so easy. uploaded a photo of my prescriptions. gave them the information as to which pairs I wanted for which activity (one for distance, one for up close) and they sent them to me all ready to use within a week. their communication (when I had cause to email them to query something) was excellent and they got back to me really quickly. will definitely use again!!”

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Posted 4 years ago

“A very quick good job. Will use again.”

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Posted 4 years ago

“Very impressed with the communication and turn round time delivered by Newlenses, have already recommended them to my relatives.”

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Posted 4 years ago

“Having just recovered from two cataract operations, I needed to replace my reading glasses, although the frames were perfectly fine. I gave Newlenses a try, the glasses were returned within a week, and the results were excellent: in fact I was impressed enough to use them again to replace the lenses in the glasses I use for computer work. Again they were returned within a week, and again the results were excellent.”

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Posted 4 years ago

“Excellent service. Fast turn round, and well-mapped varifocals - lenses thinner than I had expected.”

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Posted 4 years ago

“Very pleasantly surprised obviously wssnt expecting much since the glasses i chose were cheap but they came quickly and are extremely sturdy would reccomend:)”

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Posted 4 years ago

“Quick and efficient as usual”

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Posted 4 years ago

“Very quick service, super lenses. They now are my favourite pair! Thanks again.”

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Posted 4 years ago

“Fabulous service, posted my favourite old frames on Monday, returned on Friday, looking like new, at a fraction of the price the local opticians were going to charge. Thankyou”

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Posted 4 years ago

“Up to the time of writing I have no complaints and pleased with the service.”

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Posted 4 years ago

“This was my first experience of using NewLenses reglazing service and I was very happy with my experience and the lenses provided. I had a pair of rimless glasses I had never used for varifocals before and I was concerned that the lens depth was challenging for varifocals. I asked whether it was possible to add 1-2mm to the bottom of the lens, fully expecting them to say "no". It was no problem and I am happy with the result. Will definitely use again. I would suggest that it would be really useful to have detailed order tracking so you can watch your order progress through the production stages. It took 3 weeks after ordering for my glasses to arrive. I was just thinking of chasing when they appeared. Or an estimated time to delivery after ordering - this would also help. Perhaps it's already there and I missed it. Definitely recommend.”

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Posted 4 years ago

“Excellent service, thank you”

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Posted 4 years ago

Newlenses.co.uk is rated 4.8 based on 1,745 reviews