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Newlenses.co.uk Reviews

4.8 Rating 1,746 Reviews
95 %
of reviewers recommend Newlenses.co.uk
4.8
Based on 1,746 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
2 - 3 Hours
Customer Service
4.8 out of 5
Read Newlenses.co.uk Reviews
Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

Write Your review

Newlenses.co.uk 5 star review on 18th June 2024
Giovanni Ragone
Newlenses.co.uk 5 star review on 4th June 2021
Amy Carswell
Newlenses.co.uk 5 star review on 22nd October 2020
Anonymous
Newlenses.co.uk 5 star review on 28th June 2020
Samuel Fergus
Newlenses.co.uk 5 star review on 15th June 2020
Elizabeth Cox
Newlenses.co.uk 5 star review on 5th June 2020
Faisal
Newlenses.co.uk 5 star review on 4th June 2020
Eve Mason
12
Anonymous
Anonymous  // 01/01/2019
Excellent website making ordering using your prescription easy. Great choice of frames. Arrived within a couple of days. Great quality even though they were only £10!!! Will be ordering more!
Helpful Report
Posted 6 years ago
Even better than promised! Excellent value, quick delivery and good quality.
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Posted 6 years ago
i had a very good first time of using newlenses.very quick service and quality of product plus a fair price.
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Posted 6 years ago
Easy to use site and glasses are just what I wanted.
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Posted 6 years ago
Excellent service. I had doubts initially but Andy and Adam answered my emails promptly and in a professional manner. I had the glasses back with me within a week of sending and they are very well made! The price is unbeatable and the service top class. I can highly recommend and have now told everyone I know who wears glasses!
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Posted 6 years ago
I can't fault them in any way. Very helpful when answering my questions and the glasses were delivered quickly at a very reasonable price. Excellent service.
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Posted 6 years ago
Bought a cheappairof reading glassesforunder £20. Ordered the wrong lens for one eye and they replaced it freeofcharge.fast and efficient service.Unbeatable service.
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Posted 6 years ago
These glasses exceeded my expectations and I am more than pleased. The price was a third of what my local opticians were attempting to charge me. Very good and prompt service with polite staff. Many thanks
Helpful Report
Posted 6 years ago
I paid for 1st Class Parcel and told that delivery would take 1-2 business days. 5 days later I still have not received my glasses. A phone call to support was no use, as they couldn't even tell me if they had been dispatched, just that my order was being processed. I am going on a course on Friday and will be unable to see any of the information needed if I have not received my glasses by then. Very disappointing as this is the second online opticians that I have used, and wish that I had stayed with glasses direct. I will not be recommending them, like I did previously with the other company.
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Posted 6 years ago
Hi Natalie, thank you for your review. Your glasses took 4 days to complete, which is longer than usual so for that we apologise. Please let us know if we can help with anything else in the future. Kind regards.
Posted 6 years ago
This is my second pair of glasses i have had re-glazed and both have been excellent. Fast service hassle free.
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Posted 6 years ago
Great quality glasses , simple and easy to order , fantastic delivery service , overall 10/10 would definitely recommend it!
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Posted 6 years ago
From the start this company delivered. The website was easy to use, the choices are easy to make. The communication, once ordered was excellent. The new lenses in my old frames are superb. All this in just a few days - seriously impressed with company’s efficiency. When it comes time to change my lenses I will have no hesitation in using them again.
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Posted 6 years ago
Excellent service, easy people to deal with on phone. Will use again. Five stars!
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Posted 6 years ago
Ordered new lenses for my mum's glasses for watching TV and opted for the Gold package. Arrived within a week and the lenses are absolutely fantastic, very thin and of a superior quality. Chose New Lenses simply because they state Kodak or Essilor lenses are used and they did not disappoint. Have now ordered another pair of glasses for reading only, again the Gold package which I'm sure will be just as brilliant as the first pair. Will also get my own lenses replaced when I get a new prescription. Would highly recommend this company for the quality and speed at which they are processed and dispatched.
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Posted 6 years ago
Glasses arrived on time and meet my requirements at a very good price
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Posted 6 years ago
Good service, quick and efficient. Great lenses, on time and to suit my vision.
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Posted 6 years ago
Excellent company offering true value and a very speedy service. Thank you.
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Posted 6 years ago
Simple process and very prompt communication from the team at Newlenses. Lens replacement is of high quality. Will definitely use them again.
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Posted 6 years ago
Good value - good quality finish and fast turnaround - put the High Street opticians I contacted to shame!! Thank you.
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Posted 6 years ago
Excelllent,so pleased l set up a account.and ordered another pair straight away
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Posted 6 years ago
Newlenses.co.uk is rated 4.8 based on 1,746 reviews