Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 4th pair of glasses from Newlenses. Very satisfied with the service. Great attention to detail and less than half of high street prices!!”

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Posted 5 years ago

“Very pleased with service. Will visit again when needed.”

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Posted 5 years ago

“I'm very happy with the glasses and the costumer service is great! The prescription from my local optician turned out to be wrong for my eyes but Newlenses kindly replaced the glasses with a new precription free of charge. Really nice!”

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Posted 5 years ago

“Very quick service and very reasonable pricing”

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Posted 5 years ago

“I bought varifocals and although the distance and reading parts were fine the middle bit for laptop was not. According to my optician it is not possible to get actual varifocals online as they cannot be accurate enough but for bifocals it is fine. So I had to buy a 2nd pair of glasses just for the laptop but it still worked out cheaper than buying varifocals from the high street optician”

Helpful Report

Posted 5 years ago

Hi Lee, Thank you for your review. I'm very sorry to hear that your varfifocal lenses are not perfect, we would be very happy to take them back and re-do the lenses if you like. Please contact us at support@newlenses.co.uk and we will get this arranged. We do pride ourselves on being online specialists in all lenses, especially varifocals, in fact our own in-house lab has been operating for 30+ years and we also supply high street opticians! We save you money by cutting out the middleman. I'm afraid your optician is incorrect when they say it isn't possible to get perfect varifocals online - we have a 99% success rate and have various ways to get accurate varifocal measurements. Very occasionally the focal areas are not quite correct and the lenses need to be re-done. Please let us know if you would like us to do this for you. Kind regards, Adam

Posted 5 years ago

“Very pleased with my new glasses.Excellent service at a very good price.”

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Posted 5 years ago

“Brilliant service - Brilliant glasses! Will definitely be back!”

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Posted 5 years ago

“I changed my ray ban sunglasses into spectacles and they came back perfect. They understood my prescription and the process of sending it off was clear and easy.”

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Posted 5 years ago

“Not refunded in full 😞 I was sent the incorrect colour, asked for refund but didn't get full refund The postage remains outstanding”

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Posted 5 years ago

Hi Jo, Thank you for your review. I can confirm that you have been refunded in full, the refund was done in 2 parts, the second one being the postage. Kind regards, Adam

Posted 5 years ago

“Very happy with the service!”

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Posted 5 years ago

“Easy to use Newlenses website. Prices are among the best in UK. Quality is excellent. The wish of the customer is respected, in contrast to Glasses Direct.”

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Posted 5 years ago

“After having submitted glasses which I had hoped could have new lenses in, I was told it wasn't possible in that particular frame. The frames arrived back within two days, and the refund was made immediately. The team then went on to advise of a frame that might be suitable which they located with another supplier, and then sorted out the dark framed cycling glasses I wanted. The service was so helpful, quick and conscientious, I don't think I would shop around. I will always use this company from now on. They are a joy to work with and incredibly helpful.”

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Posted 5 years ago

“I had an operation on one eye and ended up with double vision. The opthalmologist recommended prism lenses to rectify this condition. Specsavers wanted over £260 for rimless glasses with prisms but online opticians are not allowed to supply prisms. Newlenses are able to and I received very quickly a pair for only £143 and they are excellent. I would not hesitate in recommending Newlenses to anyone requiring requiring new spectacles. They are currently reglazing a favourite pair of tank commander's sunglasses for me.”

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Posted 5 years ago

“I couldn't be happier with my new lenses and the swift turnaround, within a week and at a fraction of the price quoted by my optician. I will definitley use Newlenses again and have recommended them to my husband.”

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Posted 5 years ago

“Great specs great price x”

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Posted 5 years ago

“Awesome service will definitely use again”

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Posted 5 years ago

“Very fast, easy and good quality service for a good price.”

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Posted 5 years ago

“Had expensive glasses which were put in a draw ,because i I couldn’t find any one to replace the lenses. After a search online decided to risk sending them to Newlenses . I’m glad I did as the new lenses are brilliant. Very pleased .”

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Posted 5 years ago

“Every thing was fine - glasses seem meet prescription ok and quality on lens good.”

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Posted 5 years ago

“" I can see clearly now " To be honest, I was looking for another internet based spectacle company that I had used before when I came across Newlenses.co.uk. Their site was very easy to use and the glasses on offer looked really good and pretty inexpensive so I thought I would give them a go. My own glasses had broken and I was just looking for a quick fix until I bought a new pair. Newlenses.co.uk were offering 2 pair for only £19. There was a good selection of glasses on offer. Nothing too fancy but they looked very good all the same. I decided on a smart black framed pair and proceeded to enter my information. The ordering process was really easy and after entering my prescription details, I had bought my new glasses. I was absolutely delighted a few days later when my glasses arrived. They both came in their own sturdy case with a cleaning cloth and when I tried a pair on, They were a great fit. A big thank you to Newlenses.co.uk for a really good experience. Great website, Great service and a GREAT product! I will now be using Newlenses.co.uk to order my " proper" glasses and I intend to spend a lot more than £19 this time :) Newlenses.co.uk has a new customer in me and if you are looking for a pair of glasses, you really should check them out, You will not be disappointed. Five Stars to Newlenses.co.uk *****”

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Posted 5 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews