Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,745 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always they are fantastic. Customer service is above and beyond and personal which is so rare these days. I have about 6 pairs now from New Lenses and all are just perfect. Thank you so much.”

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Posted 3 years ago

“My initial order was delayed and then the wrong glasses, but the company immediatedly sent out a new complementary pair in the correct style, so even though there was problems they put it right.”

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Posted 3 years ago

“Great service - very quick and efficient. I like to turn my old vision frames into reading glasses and new lenses have done a brilliant job. on this, very pleased with price and service.”

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Posted 3 years ago

“Highly recommended great service new prescription vari-focal lenses fitted in two weeks at a very competitive price”

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Posted 3 years ago

“Just say I’m happy is an understatement my glasses are amazing I will be using this company again thank you x”

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Posted 3 years ago

“The first time, was a good experience. My last was horrible. They had the payment done, but not appear on my account. I bought a blue lenses and arrive brown. I send email two weeks ago, but, no answer. Last time what i buy here.”

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Posted 3 years ago

“I have used Newlenses for several years and over a dozen pairs of spectacles. They have always delivered the goods and continue to do so. Prices have remained constant and reasonable. Service prompt. If you have frames that need reglazing this is the place to go.”

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Posted 3 years ago

“Excellent customer service and excellent glasses sent at lightening speed. I've had bifocals and reading glasses so far for both me and my Husband. Can't recommend Newlenses highly enough!”

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Posted 3 years ago

“Used you before to reglaze lenses and the service has always been excellent value for money speed quality everything !”

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Posted 3 years ago

“Good service, easy ordering process, speedy service and good quality. Have used them for both bifocal and prescription sunglasses.”

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Posted 3 years ago

“This is the second time I’ve used Newlenses because I was happy the first time. Their service is fast efficient and excellent value. Thanks”

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Posted 3 years ago

“I was expecting the order to take a week like the website says. After a week my order was still in the processing stage so i sent a chasing email I was told the glasses would ship in a day or two, or i would get a notification of any future delay. A week later and my order is still down as processing and New LEnses havent bothred getting back to me. Rubbish customer service.”

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Posted 3 years ago

Hi Mike, thank you for taking the time to write a review and I'm very sorry to hear you weren't happy. Rimless orders do take a little longer to complete, but we would normally expect to turn around rimless lenses in a week and we're sorry that this took closer to two weeks on this occasion. The issue was a one-off problem and we hope that we can demonstrate our normal turnaround times for you in the future.

Posted 3 years ago

“first class service”

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Posted 3 years ago

“only found these guys a few months ago, have had two pairs of glassess with lenses changed and the speed of service is excellent. quallity is great and really happy with my glassess.”

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Posted 3 years ago

“I was delighted with the new lenses for my sunglasses and would be happy to buy from newlenses again.”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“Prompt response. Attention to details and brilliant customer relations is what I experienced with Newlenses. Weldone.”

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Posted 3 years ago

“Excellent service, highly recommend 👌”

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Posted 3 years ago

“I read in your reviews that it would take 5 to 10 working days for my lenses to be delivered, I wrote twice to find out what was happening to them, 5 weeks later I got them. I did like them but found the long wait very disappointing. Margaret Brennan”

Helpful Report

Posted 3 years ago

Newlenses.co.uk is rated 4.8 based on 1,745 reviews