Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Very pleased with lenses, speedy service and always get back to you straight away if any questions to ask. Would definitely use them again”

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Posted 5 years ago

“ordered glasses wasnt sure if they would be ok but when they came i was over the moon they were great will order again”

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Posted 5 years ago

“The glasses I ordered came quickly and I am really pleased with them. Although they are one of the less expensive models they fit perfectly and look just as good as the ones from a well known chain of Opticians. I have already recommended a friend to have a look at Newlenses.co.uk”

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Posted 5 years ago

“Newlenses perfectly delivered the service they promised. I am a very happy customer and highly recommend to anyone who needs their lenses changed. The online process was smooth, the customer service was impeccable and I was fully reassured. My new lenses are great and no doubt to use their service again. Thank you, Newlenses!”

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Posted 5 years ago

“Great quality glasses, arrived quickly, very easy and great value !”

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Posted 5 years ago

“Happy all round”

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Posted 5 years ago

“Very quick service and very reliable. Great quality.”

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Posted 5 years ago

“Excellent value for money and I will definitely be using 'new lenses' again.”

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Posted 5 years ago

“I ordered a reglaze for my Ray Ban frames, when the glasses were sent back the lense fit into the frame was appalling, i sent them back on the 20th November 2018 and now on the 3rd January 2019 still waiting for them to be returned, appalling service.”

Helpful Report

Posted 5 years ago

Thankyou for the feedback and our sincere apologies for the issue with the order. We offered to replace the varifocal lenses to resolve the issue. The turnaround time is longer for these complex lenses and unfortunately one of the replacement lenses was damaged and had to be re-ordered. This, coupled with longer timings over Christmas resulted in this delay. I’m pleased you accepted our offer of providing a complimentary pair of glasses as a good will gesture and I hope we have the chance to demonstrate our normal high-quality service in the future.

Posted 5 years ago

“Went to this company after buying glasses from a competitor (poor quality!) New lenses excellent! Bought basic varifocals ,frame really good clarity perfect!”

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Posted 5 years ago

“I was very impressed by Newlenses! My local opticians, said they wouldn't put replacement lenses in old frames, well their loss! I sent my favourite frames to Newlenses to have replacement lenses put in just before Christmas, I was really amazed at the quick turn around, they arrived back before Christmas. Very pleased with the new lenses. Would definitely use again and would recommend.”

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Posted 5 years ago

“Quality lenses and frames. Really quick service. Good prices.”

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Posted 5 years ago

“Excellent speedy service - value for money!”

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Posted 5 years ago

“Excellent communication, service and speed of turnround. Cannot fault the service as a first-time user and fully intend to use newlenses again.”

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Posted 5 years ago

“Sent my metal framed specs for a varifocal reglaze 2weeks before Christmas, they arrived back a few days before the 25th, very pleased with them. Their customer service also very good. Will recommend to friends. Many thanks, Peter.”

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Posted 5 years ago

“This is the second time Ive had used the re-glaze service, following a prescription change fro my glasses. My lenses always cost over £300, as its a tricky prescription....lots of short sight and plenty of astigmastsm ! I went for the Platinum thinnest, lightest possible choice for my type, I also always have Transitions as it really helps my sight in all weathers. I not only saved alot of money, but the vision out of my new lenses is just superb, and once again I am very very happy.”

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Posted 5 years ago

“Excellent service, good communication, I ordered 2 pairs of premium varifocal lenses to fit to my own frames, delivery time took around a week, the quality of the lenses and vision were just as good as my previous varifocal lenses which I bought from high street shop and I saved total of £140 for 2 pairs of varifocal lenses(after extra 10% discount),very pleased.”

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Posted 5 years ago

“Great value and help”

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Posted 5 years ago

“They put some new reading lenses in an expensive frame I wanted to keep. Excellent speedy service at a very reasonable price - less than half the high street.”

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Posted 5 years ago

“Great service - I have very delicate lenses, but these were handled with care and I couldn’t be more pleased with the results.”

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Posted 5 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews