Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the first time I had ordered lenses online so was a bit nervous about sending my spectacles off in the post to have new lenses fitted but I needn't have worried. The whole process was very smooth and I received prompt updates via e mail about the status of my order. The work was carried out quickly and the glasses were posted out to me by first class mail without delay and I couldn't be happier with both the fit of the new lenses and vision. It was very easy to navigate around the website and select the type of lenses I required to match my prescription so would wholeheartedly recommend the company on the basis of my experience. I will be ordering from newlenses.co.uk again when I need to update my spare pair of spectacles.”

Helpful Report

Posted 6 years ago

“Delivered to desired specification in a very reasonable time. Would highly recommend and will definitely use again. Thanks guys for a fabulous customer first experience.”

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Posted 6 years ago

“poor service, call centre help line. I received the wrong lenses after a 3 week wait”

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Posted 6 years ago

Hi Daniel, I'm very sorry to hear about the issues - unfortunately this is the first we've heard about it. We would like the chance to resolve the matter for you, it could be something simple like a mix up on the prescription. If you could email us at support@newlenses.co.uk we will do everything we can to resolve this for you, or provide you a full refund. Kind regards, Adam.

Posted 6 years ago

“Fast turnaround and great quality. First time I’ve used an online optician and i can’t recommend highly enough. I paid more for less on the high street on my last prescription. Transitions XTRActive Lenses are fantastic :)”

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Posted 6 years ago

“Great service. New lenses for my frames took less than a week and the finished product is excellent. Reasonable price (my optician wanted £350 to reglaze with varifocals). Cannot recommend highly enough.”

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Posted 6 years ago

“Just received my spectacles and am impressed with both the quality and service from Newlenses. Delivery was virtually overnight by 1st class post! Very well done..................”

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Posted 6 years ago

“Excellent customer service. Very good value for money, also speedy delivery.would highly recommend.”

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Posted 6 years ago

“I was rather disappointed with the bifocal on my glasses,as the magnifier is too far down and not a line accross the centre of lens as stated.I have to hold the glasses up with my hand to read.”

Helpful Report

Posted 6 years ago

Hi, I'm very sorry to hear that you're not happy with the bifocal lenses. We do offer two types of bifocal (D seg, or "executive" which is the line across the centre). We would be happy to replace your lenses with the executive bifocal lens, please contact us at support@newlenses.co.uk.

Posted 6 years ago

“Great price and quality product fast delivery keep it up and you can't fail.”

Helpful Report

Posted 6 years ago

“This is the 4th time I have used this company for replacement lenses (albeit under another website name). This time I have needed fully framned Verifocal thinner lenses with transition extra coatings. Sent on Saturday and returned to my hand within 10 days. Same time as local opticians. Good quality lenses at a very good cost. Overall making a great saving when compared to High Street retailers. Will continue to use again.”

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Posted 6 years ago

“spectacles made to prescription sent in were promptly sent and were exactly as per drawing/photo .The price is very acceptable..”

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Posted 6 years ago

“I have just purchased a pair of transition lenses. From start to finish the process was excellent. The glasses are great value and I will definitely use this company again.”

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Posted 6 years ago

“The glasses fitted well, quality was good and the lens were perfect to the prescription. Thank you.”

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Posted 6 years ago

“Fantastic service with really quick turnaround.”

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Posted 6 years ago

“Reglaze of my Oakley frames with prescription lenses.... excellent service at a good price, with a fast turnaround. Highly recommended!”

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Posted 6 years ago

“I had lost a prescription lens from my sunglasses and did not want to throw the frames away as they were particularly comfortable and not very old. The repaired frames came back within a week and were perfect even to the colour tint. I am delighted with product and speed of delivery.”

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Posted 6 years ago

“Such an easy system Selected the type of lense, sent in my glasses then I received them back done. Great job.”

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Posted 6 years ago

“The service you get is excellent”

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Posted 6 years ago

“I ordered two pairs of prescription aviator style glasses with dark yellow lenses,these are the best ever glasses available for night driving and in daylight all the glare is replaced by a superb sharp 3D type image.Well pleased.Well made and excellent price.”

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Posted 6 years ago

“Substantially cheaper than the high Street for reglazing. Call centre appears to be outsourced, though can't complain as that's a reason they are so competitively priced. Fast service.”

Helpful Report

Posted 6 years ago

Hi, thank you for your review! Yes, we have partnered with a leading UK call centre to help manage our calls - this helps maximise our efficiency and also to keep costs down so we can pass on the savings. However, any detailed queries are handled by our in-house specialist team, and we always try to reply to emails quickly. Glad you're happy with your specs! Kind regards, Adam

Posted 6 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews