Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good sevice and excellent lenses”

Helpful Report

Posted 7 years ago

“My first pair of prescription glasses arrived within 2 days and were excellent quality. I was so impressed I immediately ordered a pair of bifocals which, again, exceeded my expectation for quality, service, price and delivery. I would have no hesitation in recommending this company and their products.”

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Posted 7 years ago

“Great price fast delivery and has a range suitable for petit faces”

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Posted 7 years ago

“Reasonably quick service and an excellent pair of lenses.”

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Posted 7 years ago

“Good price - much much better than High Street companies - No pressure sales either (of course) my lenses always work perfectly for me and because of the low price I can afford to have several pairs with my current prescription by recycling old frames”

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Posted 7 years ago

“The customer service team were so helpful am very impressed with your company”

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Posted 7 years ago

“Swift and fantastic service”

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Posted 7 years ago

“clear concise instructions, good communication, adam replied very quick late on sunday. excellent service, well packed and delivery quicker than expected, i would use this company without hesitation”

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Posted 7 years ago

“Really good customer service. Lovely glasses.”

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Posted 7 years ago

“I am very pleased with my new glasses they are lovely and thin excellent quality and excellent price I will never buy glasses from the high st opticians again I will soon be ordering with you again thank you Patricia James”

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Posted 7 years ago

“Frames are nice lens well made thank you”

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Posted 7 years ago

“Great service and brilliant reglazing service”

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Posted 7 years ago

“First class service throughout. Excellent communications, swift service, quality result. I am so pleased to have discovered Newlenses.co.uk and will most definitely return.”

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Posted 7 years ago

“Quick efficient service and hassle free”

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Posted 7 years ago

“They are SO light to wear and they don't dominate my face a full frame glasses do. Also they were priced very reasonably because they are stainless steel. In the past, all I could find were Titanium specs which were well over a hundred pounds when bifocal lenses were fitted to them.”

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Posted 7 years ago

Hi, Thank you so much for taking the time to write a review and we really appreciate the feedback! Just to let you know, we have our Titanium rimless frames at half price at the moment (from £49.99): https://newlenses.co.uk/catalogsearch/result/?q=titanium

Posted 7 years ago

“Very happy with all aspects of dealing with Newlenses, will definitely use again. Andrew Grist”

Helpful Report

Posted 7 years ago

“This is the second time I've used Newlenses and these are my first pair of varifocals. I'm finding them excellent. The ordering process was straightforward and Andy in customer services was very helpful indeed. In summary, an excellent service and a quality product at a very reasonable cost. I'd happily recommend Newlenses.”

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Posted 7 years ago

“Very easy to order and delivered as stated. Reglazed glasses were exactly right.”

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Posted 7 years ago

“Good sevice & cu”

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Posted 7 years ago

“I placed an order via Newlenses.co.uk to re-glaze my existing glasses and sunglasses. The order process was quick and straightforward. I then had to send my existing frames to Newlenses.co.uk so the new lenses could be fitted. This was at my own cost - I would have preferred it if Newlenses.co.uk could have sent me a postage paid box to enable me to send the frames to them at no additional cost (as many other suppliers do). Once I had sent them the lenses, it took just over 2 weeks for the re-glazed glasses to be received. Fortunately I had a spare pair of glasses otherwise this would have been a problem. I would really expect to receive the new glasses within a week, regardless of how complex the lenses are. I also found that it was quite difficult to get a order update from Newlenses.co.uk other than a generic "Order processing" response. I have a feeling that customer services are simply e-receptionists and would have preferred to speak to someone who actually worked for the company. I did however receive an email response within a day to advise me of my order progress after speaking to customer services. Overall, I was very pleased with the quality of my newly re-glazed glasses when they finally arrived but Newlenses.co.uk falls short of achieving a 5 star rating for the above reasons.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to write a detailed review - we very much appreciate the constructive comments. We genuinely try to provide the best customer experience possible, as well as providing the best quality glasses and lenses. However, we can always improve and I can assure you that we are taking your comments onboard. I'm glad you're happy with the quality of your glasses - please let us know if we can help you with anything again in the future. Kind regards, Adam

Posted 7 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews