Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,745 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and super fast delivery within one week of ordering”

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Posted 4 years ago

“Excellent service, kept me advised of progress. Glasses turned out great.”

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Posted 4 years ago

“So glad to see there is a service that allows you to re-use your designer frames when your eyesight changes. I'm very pleased with the quality of the polaroid prescription lenses and fitting in my Polo frames. Thanks!”

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Posted 4 years ago

“Came really fast and just as I had ordered perfect.”

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Posted 4 years ago

“Superb quality and service”

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Posted 4 years ago

“Excellent and swift service, very competitive, very helpful and customer focused staff, lastly, I asked for discount as I was having two pairs , Andy listened to my concerns (retired pensioner) and gave me a handsome discount. I will return for my next pairs of glasses. A big thank you.”

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Posted 4 years ago

“Great service on replacement lenses , excellent communication , the glasses were returned extremely quickly. I would definitely recommend and use again”

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Posted 4 years ago

“Lost a lense out of my everday glasses,waited over 2 weeks from my opticians to supply new glasses.Sent prescription and frames to new lenses friday pm,recieved back Tuesday am.What more to say,excellent Thanks”

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Posted 4 years ago

“Great service and excellent customer communication”

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Posted 4 years ago

“After a spend of over £130 on new lenses I can only express disappointment at the quality. Reassured by 'Newlenses' that they were to be of the best optics and not cheap imports, the result has been poorer than a four year old pair of high street prescription glasses I have and only just about useable. Held off on getting a second pair done and will now sort a pair out on the high street when opticians are open again for normal business, as more convenient to get quality issues dealt with if the result is not satisfactory and a better chance of getting professional advice..”

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Posted 4 years ago

Hi Robert, Thank you for taking the time to write a review. I'm very sorry to hear that you are not satisfied with the quality of the lenses. Unfortunately this is the first I've heard about it, and I am surprised as the lenses we supplied you were the top of the range Kodak Unique HD Digital Freeform Varifocal lenses (https://www.kodaklens.co.uk/lenses/kodak-unique-hd-lens/). These are superb lenses and we have had extremely good feedback from other customers. If you would like to email support@newlenses.co.uk we can arrange a return so we can check if there are any manufacturing defects. Kind regards.

Posted 4 years ago

“fantastic and quick service. very impressed. thank you for saving me so much money on optician fees!”

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Posted 4 years ago

“What a hidden gem, perfect new lenses in my frames-really prompt reply to my email when I sent in my prescription, marvellous service all round. Took the stress out of replacing my lost glasses during lockdown. I’ll be using you again, thank you 😉”

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Posted 4 years ago

“Absolutely brilliant, kept up to date with progress and we're fantastic when they arrived. Definitely value for money.”

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Posted 4 years ago

“Excellent very well made 👍”

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Posted 4 years ago

“A surprisingly pleasing and attentive service. Often when you choose an online retailer, your concern is that the low cost service may result in a rushed speed-before-quality approach. Newlenses break that mould and offered first class customer care and a quality product as well. No hesitation in using them again.”

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Posted 4 years ago

“Very pleased with my new lens fitted to my glasses just like a nw pair , could not fault Newlenses The service delivery Exerlant would use again and tell friends about Newlenses”

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Posted 4 years ago

“Very speedy service but paid for a more premium package and yet the lenses just get filthy stupidly quick. More than I have ever experienced before. Supposed to have anti glare on but do not, supposed to be anti scratch but are not. Seem to be cheap materiel used.”

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Posted 4 years ago

Hi, thank you for taking the time to write a review. I'm very sorry to hear that you were unhappy with the quality of the lenses. I can assure you that your lenses had all coatings applied, including anti scratch, anti glare and the UV400 filter. We *only* use top quality branded lenses such as Essilor, Kodak etc.

Posted 4 years ago

“Very pleased with the quality and speed of service”

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Posted 4 years ago

“I was a little bit unsure about having my glasses reglazed and did a lot research and chose "new lenses" as they were an established business and an independent. I made the right choice and was very pleased with the contact and support they gave. I would certainly recommend this business to anyone I know and would use them again.”

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Posted 4 years ago

“All good, better than expected for the price. Probably order another pair the same if these prove to be ok. Delivery a bit slow but ordered during Coronavirus period.”

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Posted 4 years ago

Newlenses.co.uk is rated 4.8 based on 1,745 reviews