Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,746 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and good quality work. Will use again and tell my friends!”

Helpful Report

Posted 6 years ago

“This year 2018 I have placed three orders with Newlenses. They are so good at customer service and answer every query promptly even at week ends| Shipping Time is the one weakness and one would not need to be in a hurry (e.g. Going on holidays). Hopefully they will find a solution to this problem which can effect customer loyalty.”

Newlenses.co.uk 5 star review on 19th November 2018

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Posted 6 years ago

“This company offer an excellent service for a price that beats all competition. The lenses I received are top notch and I will be using the company again. Buy with confidence.”

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Posted 6 years ago

“Efficient and economic”

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Posted 6 years ago

“Delighted with the service provided by newlenses. Particularly as the optician who did the test said that the old frames, of which I'm very fond, could not have the new prescription lenses inserted.”

Helpful Report

Posted 6 years ago

“The glasses were amazing, the service excellent. I cannot rate them highly enough. Will definitely use them again in the future. Very highly recommended.”

Helpful Report

Posted 6 years ago

“The Highstreet shops wanted to charge me between £108 and £118 to put lenses into my existing frames. Newlenses did a great job on a frame that the Highstreet shops didn't want to deal with, and at a fraction of the cost. I will be a returning customer over and over, and have highly recommended them to family and friends.”

Helpful Report

Posted 6 years ago

“Simple ordering process, efficient handling and advice of receipt, quick delivery and advice of delivery, and the resultant glasses are fine. Does exactly what it says on the tin.”

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Posted 6 years ago

“Amazing fast and cost effective and I even got 2 new glasses cases thrown in. Great service great lenses and quick. Use these don’t get sucked into buying lenses at your optician. Mine wanted me to spend £400 yes £400 on just lenses for my glasses because they were a brand. These from new lenses were a fraction of the price.”

Helpful Report

Posted 6 years ago

“Haven't purchased glasses from opticians for almost 10 years, as I get my prescription and then go to New lenses .co.uk and get my glasses reglazed for a fraction of the cost. They are so quick and efficient Recommend.”

Helpful Report

Posted 6 years ago

“I was tired of being ripped off by big optician chains for the price of the frames and extras, but they would not allow me to provide my own frames. Nor would any other small opticians that responded to my requests. Then I found Newlenses.co.uk. So, I bought my preferred frames at 25% of the cost on ebay for new frames (I even got a second-hand pair in great condition for 2% of the optician chain costs). I sent these, with my prescription and within a week I had my new glasses for 1/3rd of the cost. I am very pleased and will always get my glasses this way in future.”

Helpful Report

Posted 6 years ago

“Very pleased with the quality of the glasses but a bit disappointed with the time it they took”

Helpful Report

Posted 6 years ago

“I was pleased with the glasses I ordered.”

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Posted 6 years ago

“I ordered new distance glasses and they arrived quickly and work as well as the optician supplied £240 glasses. On the negative side, the frames are too small, I must be more careful when ordering next time.”

Helpful Report

Posted 6 years ago

“This is the 2nd time I have brought a pair of glasses online, the first pair fitted perfectly, this pair did not fit at all. You asked for a picture of my face to measure certain aspects of the new glasses, would it have been possible to also measure all fitting aspects like the size of the bridge the length of the arm? If this had been done these glasses would have fitted and I wouldn't have had to send them back and cancel my order. I was offered alternative glasses to try but my time schedule was limited so had to go to the local high street. My money was returned very quickly, it really was a no quibble guarantee. Service and the time it takes for the glasses to come through 10 out of 10. Please do more measuring of the pictures and advise from the picture the suitability of the order. I would certainly recommend you though.”

Helpful Report

Posted 6 years ago

“Very pleased with my new lenses,arrived quickly with no problems.”

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Posted 6 years ago

“Glasses fit well, prices great, lens tint abit to dark 20% grey my mistake. Service quick and easy.”

Newlenses.co.uk 4 star review on 2nd November 2018

Helpful Report

Posted 6 years ago

“I used Newlenses for the first time a couple of weeks ago. The service was easy to use and my new glasses arrived in good time and condition. Unfortunately, due to some confusion with my optician, I needed to return the glasses as they were not right. Although no fault at all of NewLenses, they quickly agreed to allow me to return the glasses. Great customer service allround and highly recommended.”

Helpful Report

Posted 6 years ago

“Non mi sono ancora arrivati ,ho sollecitato più volte ma senza notizie della consegna”

Helpful Report

Posted 6 years ago

“Really love my new glasses great . And who can grumble about the price. Thank you and I will be ordering again.”

Helpful Report

Posted 6 years ago

Newlenses.co.uk is rated 4.8 based on 1,746 reviews