Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,745 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

Write Your review

Tell us how Newlenses.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the price, the service and the product.”

Helpful Report

Posted 3 years ago

“I’ve used Newlenses a couple of times now to replace the lenses in some expensive frames. They have always been returned with a perfect finish. Will definitely use them again (and again...and again)”

Helpful Report

Posted 3 years ago

“Bought some vintage glasses from an online auction site and new lenses managed to re-glaze them with my prescription, The price was fair compared to some high street prices and overall i am fairly happy, Would have liked more communication but they did a good job so worth the 5 stars”

Helpful Report

Posted 3 years ago

“Great customer service and happy with the lenses, would recommend”

Helpful Report

Posted 3 years ago

“Absolutely brilliant quick service for the price”

Helpful Report

Posted 3 years ago

“This is the second time I have used this Company. On both occasions I have found the service very satisfactory. The quality of the work has been first class.”

Helpful Report

Posted 3 years ago

“Ordered frames with plain lenses expected delivery within 3 to 5 days NOT SO had to make phone cal in order to progress my order. After a while told then was in the lab,after pushing for delivery date told we have 14 days to progress order( web site stated 3 to 5 day return) .further pushing got a promise date. Will not be using this company again”

Helpful Report

Posted 3 years ago

“I like the new lenses that were put in my glasses. Glasses arrived looking like new and also with new good quality case. Thank you!”

Helpful Report

Posted 3 years ago

“Very, very happy with my new glasses (+ free pair!!). Very easy to select and order and less than half the price quoted by my local high street opticians.”

Helpful Report

Posted 3 years ago

“Got varifocal lenses bk in one week. Was bit woozy at first as had stronger prescription but after 3rd day used to them now, was kept updated throughout Great price and service”

Helpful Report

Posted 3 years ago

“excellent service at a great price.”

Helpful Report

Posted 3 years ago

“Really happy with the new lenses Great service Very easy process Highly recommend”

Helpful Report

Posted 3 years ago

“This is my third order from New lenses and again I am very impressed by the glasses I received.”

Helpful Report

Posted 3 years ago

“Quick turnaround, no fuss service, great lenses. Highly recommend!”

Helpful Report

Posted 3 years ago

“3 pairs of glasses to have new lenses fitted. Everything went like clockwork. Acknowledgements of receipt, advice on shipping, all finished in around a week.”

Helpful Report

Posted 3 years ago

“I was delighted how quickly New Lenses mended my glasses after I had a fall and broke them, but one word of critisism. One of the nose clip things had come off while they were with you, and I would've thought you would replace that as a matter of course. So once again I can't wear them until I can find an optician who does the screw in kind.”

Helpful Report

Posted 3 years ago

“Very good service however it wasn't clear that you should only send your old glasses in by Royal Mail. I had a lot of difficulty because I booked with Yodel and it turns out they won't deliver to a PO box so my glasses were "floating around" in the delivery abyss for a few days. Once the company got them the service was great.”

Helpful Report

Posted 3 years ago

“I am so delighted with the service I received from Newlenses. Very efficient service and easy to use . Would definately highly recommend”

Helpful Report

Posted 3 years ago

“Excellent lenses which fit my frames perfectly. I ordered varifocal for one pair and occupational lenses for the other pair. Both pairs are spot on. I’d thoroughly recommend Newlenses and the assistance of their customer service team.”

Helpful Report

Posted 3 years ago

“First time sending my glasses away for new lenses. Will never pay opticians expensive prices again. Newlenses provided a 1st class service and would highly recommend 5 star.”

Helpful Report

Posted 3 years ago

Newlenses.co.uk is rated 4.8 based on 1,745 reviews