Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,745 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional service! As an optical dispenser I was extremely specific in which particular brand and range of varifocal I wanted as a first time wearer. I received them just over 1 week later! Wow! The glazing was done exceptionally well, the interaction with the team throughout was prompt, informative and very pleasant! From the moment I put my varifocals on for the 1st time I adapted instantly (literally within a couple of minutes) I strongly recommend NewLenses as an alternative to the highstreet. My varifocals worked out to be over £100 cheaper than what I was quoted on the highstreet and the quality of lens I ordered far exceeded the lower standard quality I was offered by highstreet well known opticians that would have cost me more. Great job to the team! I will never go anywhere else now that I have experienced New Lenses A little advice from a professional perspective... if you are supplying your own frame for varifocals get the heights and mono PDs taken at the time of your sight test. It doesnt cost you anything and it helps the lab techs when glazing your frame! Fantastic job! Worth every penny and keeps more money in the pocket than to go anywhere else!”

Helpful Report

Posted 3 years ago

Hi Eve, Thank you very much for taking the time to provide your feedback. It is lovely to hear that our work is appreciated, especially from an optical dispenser! Please let us know if we can help with anything else in the future. Kind regards, Adam.

Posted 3 years ago

“Great service! I sent a pair to this firm and one to vision Express still waiting for vision express weeks after Newlenses got them to me! Only took 10 working days”

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Posted 1 week ago

“Fantastic serviced”

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Posted 3 weeks ago

“Great service. Fair price and good communication with customer. I would use them again”

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Posted 1 month ago

“I have had 3 reglaze lens services, all with good quality lenses and all with a quick turnaround would recommend.”

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Posted 1 month ago

“Returning customer, Andy kept me up to date regularly in respect of progress of my order. Great service, would recommend to everyone.”

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Posted 1 month ago

“Excellent all round service. Prompt delivery High quality glasses”

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Posted 1 month ago

“Great price and fast turnaround”

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Posted 1 month ago

“I always go straight to Newlenses for every pair of prescription glasses. They always give a superb service. I send them the frames, they send back brilliant glasses.”

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Posted 2 months ago

“I have used new lenses twice now and have been very happy both times with the end result. They offer good value and speedy service once your glasses arrive at their site . However they are not perfect . It took a while over a week to reply to my queries about my frames not showing up at their site after a problem with Royal Mail . Once the frames showed up they were responsive again .”

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Posted 2 months ago

“Excellent service and very good value, sent my glasses and received them back in about a week, lenses are really good quality so saved a lot of money on buying new frames.”

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Posted 2 months ago

“Have used this company before tochange my prescription lenses in sunglasses and was really pleased with result This time i changed my clear lenses ahain great service Lenses the same quality as an opticians but half the price Can recommend”

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Posted 3 months ago

“Great, efficient service and good value”

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Posted 4 months ago

“Glasses lenses as ordered and fitted to frames. Order was filled and returned promptly and I am very satisfied with the service and product.”

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Posted 4 months ago

“Very good service”

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Posted 4 months ago

“Always an excellent service, uncomplicated, fast and delivered right to your doorstep.”

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Posted 5 months ago

“Very good services and helpful, thank you for processing my reglazing fast Regards Giovanni”

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Posted 5 months ago

“Helpful and quick response to inquiries. Super quick turn around, to get the specs back. A good service all around!”

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Posted 5 months ago

“You have made it possible to use again a favourite pair of glasses. I am happy with the result”

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Posted 5 months ago

“Have had a few pairs of glasses re lenses through New Lense and they’ve always been great quality, speedy delivery and a great price. These were turned around fast with great customer service and my glasses are fab. Thanks”

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Posted 5 months ago

“The service is quite good, I took my Specsaver prescription with my own frame, and was satisfied with the lenses I chose. I will definitely use this flexible service again.”

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Posted 5 months ago

Newlenses.co.uk is rated 4.8 based on 1,745 reviews