Nevisport Reviews

Name: Nevisport
Rating: 4.66

4.7 Rating 5,142 Reviews

91 %

of reviewers recommend Nevisport

4.7

Based on 5,142 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Nevisport:

Born in the Scottish Mountains in 1970, Nevisport is your one stop shop for everything you need to set off on an adventure in the great outdoors.
Shop products for:
● Walking
● Camping
● Skiing
● Climbing
● Watersports
Find us on social @nevisport & #mynevisport

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Nevisport 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“First time using Nevisport. Slowest delivery time ever experienced from a UK online retailer. Slow communication response when chasing up un recieved order. Product was fine and fair price, but would not use again for reasons stated.”

Helpful Report

Posted 1 week ago

“Sent out wrong colour of shoe, still waiting for a response regarding my returned order a week later”

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Posted 1 week ago

“Took ages to deliver item ordered online.”

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Posted 3 weeks ago

“Sent it back as too large. Emailed 2 times. No response. Tracked parcel arrived back at nevisports. No response.”

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Posted 3 weeks ago

“The size 5’s are too small.”

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Posted 1 month ago

“It received my order yet. Apparently the courier attempted to deliver, they left a note to say they would try again next working day. They never have. I called your customer service to be told it wasn’t Nevisport responsibility in terms of delivery and that I need to take issue with Prcelforce. The customer service rep, identified though that the order had been left at the local sorting office. Unfortunately that is only open Monday to Friday 8-10am and given I work I have no idea when I can get there to pick up. Overall dreadful service and won’t be using Nevisport again.”

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Posted 1 month ago

“Alas the gloves were not of good quality and they did not fit. Returned promptly and have heard nothing..no acknowledgement and no refund. Now I have to chase so unlikely to buy anything from them again”

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Posted 1 month ago

“Item arrived defective, straight out of the box. It’s clearly been assembled incorrectly. Still awaiting a response to my 2 emails, phone call and completed web query form of this week.”

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Posted 1 month ago

“very hard to get through to , phone kept ringing them little help once it was answered . i am after a bigger size but unlikely to order prior to me receiving a refund”

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Posted 1 month ago

“Still awaiting my credit for goods returned, despite reordering the correct size.”

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Posted 1 month ago

“Waiting on a refund for 2 items now. Taking ages”

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Posted 1 month ago

“Shoe size I ordered was too big, sent them back over 14 days ago still waiting for refund.”

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Posted 1 month ago

“Placed order on 5th Dec, received on 9th Jan. Didn’t receive tracking information until I called customer services to enquire. Initially I was asked to resolve with Parcelforce, who had cited insufficient address details, though NevisSport confirmed I had given correct details. I had to press for resolution, which was successful in the end. Positives - I could call a number, it was answered quickly, I spoke to a real human, we resolved it cordially; happy with product. Ask of NevisSport - more proactivity in resolving issue. Would I shop with NevisSport again - yes”

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Posted 2 months ago

“Received my scarpa boots quickly after Christmas. Was holding of wearing them but thought today is the day and put them on for my lunchtime walk today for the first time. Was really excited as had saved up for them. Well how gutted was I to feel my left foot getting cold and wet while on my walk. It appears that the left boot has a tear right where the leather meets the rubber base of the shoe. Not nice to feel in-6 weather. Absolutely gutted.”

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Posted 2 months ago

“I placed an order for Rab power stretch leggings and 2 T-shirts . I only ordered the shirts to get me over the free postage mark. The shirts arrived and then I was informed that the leggings were out of stock and I got a refund. I didn’t want a refund I wanted the leggings. I explained I didn’t want the shirts if I couldn’t have the leggings. I went back on the website, ordered the leggings again and had my order confirmation- this is a binding contract. After another week I got a refund because they were out of stock despite being advertised as available. The order confirmation is legally binding and I expect my order to be fulfilled.”

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Posted 2 months ago

“I ordered a Rab Namche jacket from Nevisport for a weekend walking. The delivery timescales were tight so i checked with customer services who told me, whilst they could not guarantee an exact delivery date, it would definitely be shipped that day or the next. I had a week to spare so took a chance. Despite the assurances, it wasn't even shipped until the day I was leaving for my trip and so I had to do without it. When it arrived, the product itself looked great but I haven't had a chance yet to test it in anger.”

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Posted 2 months ago

“Sadly had to return jumper as it was too big. Still waiting for refund notification after 4 working days and safely delivered to return address.”

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Posted 2 months ago

“Ordered 2 pairs of trainers, one pair came so checked my invoice and there was nothing about split orders. I emailed them enquiring what was happening and got a very poor, non informative reply so emailed agian and got another very short and unhelpful response that just told me they were on route, no customer care apology about their poor communication. Three weeks later still no trainers and on phoning them up I am now waiting on a internal invertigation with DHL In all of my communications have I been apologised to for being kept waiting....and as yet still no idea where my £120 trainers I have paid for are!!!”

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Posted 2 months ago

“I have not received the full order, I am missing one item, it has been 2 weeks now, I had a promise of a call back from Nevisport with an update heard nothing, I have paid for something I have not received!!”

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Posted 3 months ago

“I really like the jacket purchased as a gift for my husband but unfortunately the item has been delivered with two security tags left on it. Contacted customer services 4 days ago but no reply yet. Will be returning for a refund and purchasing from elsewhere.”

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Posted 3 months ago

Nevisport is rated 4.7 based on 5,142 reviews