Nevisport Reviews

Name: Nevisport
Rating: 4.66

4.7 Rating 5,142 Reviews

91 %

of reviewers recommend Nevisport

4.7

Based on 5,142 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Nevisport:

Born in the Scottish Mountains in 1970, Nevisport is your one stop shop for everything you need to set off on an adventure in the great outdoors.
Shop products for:
● Walking
● Camping
● Skiing
● Climbing
● Watersports
Find us on social @nevisport & #mynevisport

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Nevisport 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Item arrived damaged emailed customer service on the day I received order with photos of damage didn’t get any response for several days had to ring customer service to ask what was happening was told they were understaffed and busy and that I had to return the item he agreed to email return label over to me which did not happen, so then got in touch with PayPal to open dispute case. Received an email day or two later saying please find attached return label which wasn’t there, had to phone again to speak to another member of staff who sent the return label over so it was 10 days before I was able to get this damaged item on its way back to you. God only knows how long it will be before I receive my refund. So Hope you can understand why I only gave 1 Star. Not to mention I had to phone again to ask a member of your staff for a return drop off point. Thanks Chris.”

Helpful Report

Posted 1 month ago

“The Incorrect item advertised online. When it arrived it was a lesser lumen strength and wrong colour. It took a few emails to get a return and refund resolved.”

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Posted 1 month ago

“returned goods on 06/01/2025 including certificate of posting. still have not been credited after 14 days.”

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Posted 1 month ago

“You wouldn’t like to see what I have in mind. If only you’d told me you hadn’t got my boots in stock and make me wait for 2 weeks before I managed to get a refund…”

Helpful Report

Posted 1 month ago

“Abysmal service. Ordered a product, received a delivery with the item missing only to then receive an email 8 hours after the delivery advising the item was out of stock. Raised a complaint with customer service, was happy to take another size but they had raised the prices overnight and would not honour the initial fee. Would avoid shopping here at all costs”

Helpful Report

Posted 1 month ago

“Ordered a pair of shoes and done cleaning products. Only the shoes have arrived. Two emails sent asking where the other product is but no replies. Sent a third email in response to the survey request and no reply to that. Spending far too long chasing ghosts. Not a very customer focussed company. Can’t recommend thus far.”

Helpful Report

Posted 1 month ago

“Avoid!! Take your business elsewhere as this company does not comply with Consumer Rights Act 2015! Failed to delivery my item and then refused to refund unless I completed DHL paperwork!!! My contract was with Nevisport not DHL. I had to go through my bank to get a refund as Sarra from “Customer Service” (absolute joke!) stated there was no complaints policy and, despite stating that it was ‘company policy’, she couldn’t provide said policy and apparently didn’t have a manager to escalate the complaint to. Lying bunch of thieves!!! Plenty of reputable companies to shop with so avoid these fraudsters like the plague”

Helpful Report

Posted 1 month ago

“Online shopping experience was absolutely terrible. Bought product, didn't come on time despite having phoned before purchase to check it would, and they said it would. The size bore no relation to reality. Returned the item to the store in Aviemore as we happened to be there & spent around £300 on something different. Refund has still not come weeks later. Customer service phone line rings out. All seems a lttle bit scammy - will not be ordering online from them ever again - Guys in the Aviemore store were very good and will definitely use them again.”

Helpful Report

Posted 1 month ago

“Poor delivery, and communication.”

Helpful Report

Posted 1 month ago

“Retuned the product and still waiting for my refund”

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Posted 1 month ago

“Never again will I use nevis sports, twice i have had orders refunded for not in stock despite showing instock when ordering. Also saying despatched when clearly it's not. Save you money and go somewhere else.”

Helpful Report

Posted 1 month ago

“I can’t thank Supreme Assets Recovery Agency enough for helping me recover my funds from a scam broker. Their team was professional, responsive, and kept me updated throughout the process. If you’ve been scammed, don’t hesitate to contact them. They are trustworthy and deliver results! Reach out to them via email at 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7@𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮 or WhatsApp at +44 73-88-69-79-58. Highly recommended!”

Helpful Report

Posted 2 months ago

“I have not received my order and you haven’t provided me with the tracking number that I requested 2 days ago. Very poor.”

Helpful Report

Posted 2 months ago

“Incorrect item received and awaiting contact from Nevisport > 8 days”

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Posted 2 months ago

“I have messaged and phoned and have been told my jacket is on it's way, I have still not received it. I would like a refund.”

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Posted 2 months ago

“Boots arrived, only to be two different colours. One brown, one blue! Had to contact for return label. Sent items back only to find I couldn't get a replacement as it was out of stock. Quality control leaves a lit to be desired.”

Helpful Report

Posted 2 months ago

“Ordered a pair of trainers in November which came quickly, but were too small, these had to be sent back for a refund as they would not exchange and I reordered another bigger pair, it took various emails in order to get a refund for the first pair.. the bigger size I ordered then split leaving them in a state I couldn’t wear, I was told to send back for inspection, this I did on the 13th December 2024, I have as yet not received any feedback whatsoever on if they have received them or if they have reviewed the situation.. so I have paid £154 for a pair of damaged trainers that I have not yet had a replacement for.. very very disappointed with the whole situation”

Helpful Report

Posted 2 months ago

“Still haven't received my order has been bouncing around in DHL delivery depot for the last 2 weeks and dread to think what condition it will be in when it finally arrives. Was supposed to be a Christmas for my son. But went out today to buy him a alternative gift.”

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Posted 2 months ago

“The jacket I bought has a damaged pocket zipper, this reflects very poorly on your store and the quality of your services.”

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Posted 2 months ago

“I still haven't received my order even though I am being told I have. I have asked for proof of delivery and the courier just has a picture of the parcel. I have phoned twice now and this issue still isn't solved. I was told after my first call it should be sorted within 24 hours. I can't get a refund as even though there is no proof of delivery, they don't know where the package is. This was suppose to be a Christmas present. I don't actually believe the company knows what has happened to the package. I will never buy from this company again. I didn't buy from the courier company, I bought from Nevisport who are responsible for me getting what I paid for, or should give me a full refund. I ordered on the 4 Dec so 2 weeks ago and this is still not resolved.”

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Posted 2 months ago

Nevisport is rated 4.7 based on 5,142 reviews