Nevisport Reviews

Name: Nevisport
Rating: 4.66

4.7 Rating 5,147 Reviews

91 %

of reviewers recommend Nevisport

4.7

Based on 5,147 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Nevisport:

Born in the Scottish Mountains in 1970, Nevisport is your one stop shop for everything you need to set off on an adventure in the great outdoors.
Shop products for:
● Walking
● Camping
● Skiing
● Climbing
● Watersports
Find us on social @nevisport & #mynevisport

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Nevisport 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Sent the wrong top. On enquiry the wrong photo had been used on the website and they did not have any of the one I wanted in stock. Offered refund.”

Helpful Report

Posted 1 year ago

“I ordered 3 items and only 2 arrived. I got a message saying the other item had sold out, however this was and is still available on the website. I sent a message via the website asking for this item to be sent to me and no one answered my message. Not very good customer service at all.”

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Posted 2 years ago

“Hi, the boots are not true to size and the children disappointed. Would like to return both boots and request a refund. Can you advise what is the process for return and refund?”

Helpful Report

Posted 2 years ago

“Competitively priced but let down by poor delivery and questionable packaging for a high value item. Unable to collect item first time due to error with DHL collection code. Spent 30 mins on phone to DHL to be told need to wait upto 48 hrs. Finally collected to find packaging badly damaged, and the coat soiled. Called to arrange return but now likely need to wait until after Christmas to process refund of over £230. I’ll pay more from a shop in the future to avoid disappointment.”

Helpful Report

Posted 2 years ago

“Disappointed. Not only was the wrong item was supplied, but it was also cheaper! I didn’t want to have to expend my time and money returning the item. So left rather disappointed with the service from Nevisport.”

Helpful Report

Posted 2 years ago

“Your sizing guide needs adjusting please. I ordered Size 7 believing it to be size 40 EU. When shoes arrived (size 7), the label detailed size 41, and indeed they were too big. I had to return them, losing the delivery charge £4.95, and no shoes.”

Helpful Report

Posted 2 years ago

“My partner and I ordered a pair of Nova track boots and both were way to small - it’s not free returns so have cost us over £20 to send them back - it would be helpful for you to say they come up small and to order a whole size larger - I have never had shoes the size I needed as these were so small - I’m normally a size 6-7 at most - I ordered a 7 for thick socks and were so small I needed an 8!! The same for my partner - normally a 4-5 and needed a 6”

Helpful Report

Posted 2 years ago

“I never got a text or email telling me that it had been delivered to my parcel drop location. I ended up going in and asking if they had it.”

Helpful Report

Posted 2 years ago

“I am still expecting my ski to get delivered! Please don't use Parcel Force as main delivery very poor service.. So disappointed”

Helpful Report

Posted 2 years ago

“Delivery was quick and prompt. However after a sea swim wrapping in a towel, then using Dry robe was disappointed to find my car seat soaking also could of wrung out robe. Not fit for purpose waste of money!”

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Posted 2 years ago

“Not as advertised which is a disappointment. Missing insoles which can improve fit for people who need half sizes”

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Posted 2 years ago

“wrong item sent-the picture online is for a different product”

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Posted 2 years ago

“Unfortunately the item I received was not what was stated on their website. The picture was of a different item and the description was wrong too. On the plus side they did send me a return label and refund me quickly but disappointing that I did not get the item I thought I was getting initially. It just meant I had to go elsewhere to purchase it.”

Helpful Report

Posted 2 years ago

“The size chart on the website is absolutely different than in reality. Wasted time and money to return the product.In this case, the return should be free of charge because the fault is with the seller.”

Helpful Report

Posted 3 years ago

“I have returned this item as they were too small , I am waiting for a refund. I need customer service number please”

Helpful Report

Posted 3 years ago

“Need to use a different delivery service or provide an express delivery option. Item took 8 days from dispatch to be sent out for delivery, then didn’t even bother delivering it resulting in me having to go pick it up from the depo 10 miles away the morning I was going skiing.”

Helpful Report

Posted 3 years ago

“Wrong ski goggles sent after placing order on 27 December 2021 (colour / frame not as advertised) - returned via free post - replacement set sent to me which were identical to the first set. So two trips to the post office, over a fortnight wasted trying to buy a particular set of goggles which I am now told they never had in stock. No doubt another week before I get a refund..... Whilst the staff tried to be helpful in dealing with a 'wrong item sent' it is dismal to make same mistake twice.”

Helpful Report

Posted 3 years ago

“Parcelforce did not deliver the shoes I purchased and did not leave a card. I am currently trying to figure out where they are.”

Helpful Report

Posted 3 years ago

“After buying, ski boots, poles, skis and bindings i was hoping a complimentary fitting would have been provided for the bindings as stated online, when calling our local branch in Kendal the told me this was not possible 🙈”

Helpful Report

Posted 3 years ago

Hi Mark, Thank you for your feedback on this. We are unfortunately unable to offer this in the majority of our stores at the moment due to staffing shortages and have updated our website now you have brought this to our attention. For your trouble, we’ll be sending you a goodwill voucher to apply on your next purchase.

Posted 3 years ago

Nevisport is rated 4.7 based on 5,147 reviews