Nevisport Reviews

Name: Nevisport
Rating: 4.66

4.7 Rating 5,142 Reviews

91 %

of reviewers recommend Nevisport

4.7

Based on 5,142 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Nevisport:

Born in the Scottish Mountains in 1970, Nevisport is your one stop shop for everything you need to set off on an adventure in the great outdoors.
Shop products for:
● Walking
● Camping
● Skiing
● Climbing
● Watersports
Find us on social @nevisport & #mynevisport

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Nevisport 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Still waiting for a reply to my complaint regarding delivery!!!”

Helpful Report

Posted 1 year ago

“So far my item is undelivered after 3 weeks . Repeated emails ignored. Customer services helpline never answered. After half an hour I got to speak to someone - they never got back to me. Dont shop here if anything goes wrong they couldnt care less - still havent refunded the money despite repeated emails - verging on fraud now.”

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Posted 1 year ago

“I don't normally post a bad review, however product didn't/arrive misdelivered and no card left by Parcel Force. Chased and track down to local post office after emailing a number of times. Product was retrieved and unfortunately was marked (not what you want on £100 fleece), returned the item and credit took ages to come tjhrough and a number of emails to see where it was. Overall not a great experience this time.”

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Posted 1 year ago

“I have bought from nevisport on numerous occasions without any issues. However having bought a pair of la sportiva boulder x just before Christmas I have changed my mind. After a few walks the shoes failed and I have tried to contact nevisport to arrange a return and replacement pair. Rang about 20 times no answer. Emailed no response. I have no clue whats going on with them but clearly customer service is bottom of there priorities. Absolutely shocking and I will never use them again.”

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Posted 1 year ago

“Lack of acknowledgement, don't reply to own online form request, don't respond to emails, ridiculous length of time to send goods. You get a star because of your price.”

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Posted 1 year ago

“The trousers were OK except that they did not fit so we returned them, unfortuntaly despite several attempts to contact Nevisport we still have no refund........ we have signed delivery note showing they received them but radio silence ever since. NOT a recomended company to deal with.”

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Posted 1 year ago

“I have sent daily email with nothing resolved after 2 weeks Nevisport took for 3 jackets as their machine kept crashing on purchase. I have returned 2 jackets in the same postage with a post office receipt for 2. Only 1 return payment was paid Very fed up”

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Posted 1 year ago

“Parcel was opened when recieved. 2 emails and phone calls totally ignored other than auto reply. No returns lable. Twice requested. Coat being returned to a shop and I want my money back. Your customer service is the worst”

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Posted 1 year ago

“Where is my missing wetsuit from the order. You can't answer emails or calls. Reply please. Other customers avoid”

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Posted 1 year ago

“Haven't received my order. Have attempted to contact several.times to discuss problems with shipping and had no reply. Awaiting either order or refund. Very poor”

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Posted 1 year ago

“Unfortunately I did not receive my coat contacted parcel force who said they tried to deliver it twice this is a lie my husband and I are always at home then when contacted parcel force they said parcel was back at the depot and would deliver it but I have still not received it very disappointed at my first experience with Nevisport. This coat was a present for my son.”

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Posted 1 year ago

“Hi, you sent me the wrong size. I have been trying to contact you for over a week via email and phone but have not received a response amd no one has answered the phone.”

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Posted 1 year ago

“Paid for two items, and one was received. No refund was offered, told it had been delivered despite the invoice being amended to one item.”

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Posted 1 year ago

“I ordered two items and was told one was out of stock and I would be refunded which duly happened the next day. The "out of stock" item arrived that day, but I'm still waiting for the other more expensive item. I emailed multiple times and tried 15 times in 6 hours to get through on the help line with no response. Mistakes happen, but so far the customer service to sort it out has been very very poor.”

Helpful Report

Posted 1 year ago

“Hello, I sent the email below last Saturday with a photoand still awaitng any reply. The seam on the front left boot is not finished well, uneven join and protrudes. See pictures. I really like the boots. Please advise if you can replace them before I return. I don’t want to spend this much money on boots which are not perfect when new. Thanks for your help. Barbara”

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Posted 1 year ago

“Very very disappointed. I have tried emailing you numerous time, about my jacket being lost”

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Posted 1 year ago

“I received a faulty pair of walking trousers from Nevisport. I have spent the past 7 days trying to contact them by telephone and by email, and cannot get a response from anybody. Their telephone number rings out and eventually disconnects at all times of the day. Nobody responds to emails. I am reluctantly now pursuing a chargeback through my credit card company. It was my first time ordering from Nevisport and will be my last. It's not their fault the trousers were faulty - that's outside of their control. Their awful, non-existent customer service is entirely their fault though - avoid them at all costs.”

Helpful Report

Posted 1 year ago

“Took ages for the order to arrive (but as expected, it was Xmas hols and Boxing Day sale) but communication in regards to delivery was poor. When it finally arrived it was someone else’s order. I emailed to try rectify but had no response. Tried calling the number on the website and it just kept ringing out. Finally managed to get through to someone after me calling several googled numbers online. I was informed that they would send me a printable label to post it back, which I have received. But not only do I have to seek to print the label somewhere, I am also expected to drive to and use my time to send it back via the post office and that only once they receive the incorrect item back will they send my parcel out!! Just absolutely appalling. Being held to ransom to have what I ordered and paid for sent to me (and my item is of higher cost than the incorrect item). I have posted the incorrect item back as I’m an honest person, but I don’t like being indirectly distrusted by a company for which I have paid for an item and not received. The least you could have done is send my item out straight away next day by way of apology, and graciously await delivery of your item back. I’ll never use this company again.”

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Posted 1 year ago

“The jacket I received was BLUE, but I ordered BLACK. The label says black but it is not. I have emailed Nevisports twice without reply.”

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Posted 1 year ago

“Very poor customer service. I returned a pair of boots in the hope I could order a different size for my partner. Website states no exchanges and return at your own expense. Visited the website and boots still in the sale (same price I paid) on search page but when you click on item the price changes. Emailed company 3 times and still no reply. Won’t be a returning customer sadly.”

Helpful Report

Posted 1 year ago

Nevisport is rated 4.7 based on 5,142 reviews