Nevisport Reviews

Name: Nevisport
Rating: 4.66

4.7 Rating 5,142 Reviews

91 %

of reviewers recommend Nevisport

4.7

Based on 5,142 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Nevisport:

Born in the Scottish Mountains in 1970, Nevisport is your one stop shop for everything you need to set off on an adventure in the great outdoors.
Shop products for:
● Walking
● Camping
● Skiing
● Climbing
● Watersports
Find us on social @nevisport & #mynevisport

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Nevisport 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Still waiting for my order!”

Helpful Report

Posted 2 months ago

“Poor. Very cheap prices, free delivery over £79. pointless as it took nearly 7 days to deliver in 2x parcels...waste of time. They use DHL which are by far the worst and most useless courier ever. They failed to send an item I ordered but billed me anyway. I tried for a week to get some soort of customer service but nobody replied to my "ticket" I had to call. AVOID.”

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Posted 2 months ago

“I am still waiting to receive this jacket which I ordered on 29th November, I have emailed to find out where the item is but still waiting for a response this is a Christmas present for my son. This is extremely poor service”

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Posted 2 months ago

“Taken payment on the 2nd of December and recieved confirmation of order. Nothing else has been received, no conformation of shipping. Written to complain to customer services and still no response. Non existant communication.”

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Posted 2 months ago

“Nevisport via email, invited me to write a report on an item I ordered Dec 02 which according to them I have received. Well I haven't as of Dec 13 and on checking their courier: status is shipped. Terrible communication.”

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Posted 2 months ago

“I have still not received my order. Wrong item was sent and very slow to sort this out.”

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Posted 2 months ago

“Very slow delivery 13days from order emailed head office to chase order no reply after 4days . Phoned store in Kendal who posted the order out. Was told will look into it . The next day I expected a phone call but I had to ring the store again who advised me to ring head office where they tracked the order & apparently parcel force had tried to deliver it several times to me but NEVER left a card to say so ??? I now have to go & collect it myself . Absolute rubbish parcel force”

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Posted 3 months ago

“I cancelled my order within 24 hours of ordering. 4 days later, Nevisport hadn't replied to my e-mail nor shipped my order. Then they shipped it. And later emailed to say that it was too late to cancel. Returning the goods cost me £3. Its been a week and still no refund. I won't be shopping with Nevisport again.”

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Posted 3 months ago

“I'm still waiting on order .I don't want to blame nevisport as it may be courier but I have contacted your help line to help find my order”

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Posted 3 months ago

“This was my first ever order with Nevisport. X5 Yeti mugs ordered from Nevisport as christmas gifts. All arrived damaged due to poor packaging. Loose plastic packing was insufficient allowing the mugs to rub against each other and become damaged in transit. contacted customer support via email, 2 week later still unresolved. Customer support ‘waiting to hear if they can claim from parcel’ force and ‘reviewing their cctv’?! None of these actions or responses have resolved the fact that I am left with damaged goods. Been sending chasing messages for updates to which I now get no response. 1 star service in my experience.”

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Posted 3 months ago

“Ordered and paid for but it was not delivered”

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Posted 3 months ago

“I was sent two left foot trainers! What's maybe worse is the fact I sent an email and an online contact request and haven't had a response in three days, but you have the audacity to send me a link to review your frankly abysmal service!”

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Posted 3 months ago

“Great product but your delivery options with DHL are shocking so with that I won’t be using your website again”

Helpful Report

Posted 3 months ago

“Backpack I ordered arrived in a dirty and damaged state. Returned immediately and emailed customer service but no response over a week later. Very poor, hoping the refund is processed sooner rather than later.”

Helpful Report

Posted 3 months ago

“I found a good deal on some Aigle boots I bought for my mother as a Christmas gift, Yes it was too good to be true, it turns out that they never sent them , they even sent a tracking code that did not work, after weeks of waiting and then complaining I was told there had been a mistake and I just got a refund, What a waste of time I will never use this retailer again rubbish!”

Helpful Report

Posted 3 months ago

“Disappointing. I ordered G12 matic evo crampons, but I was sent the G12 cramp-o-matic evo crampons, which will only fit a B3 boot. I contacted customer services by email (I should have phoned them up), and had no response over the next couple of days, so when I was in Ripon next I took them to the Nevisport store. The store manager checked the website and agreed that these were not the crampons I'd ordered and they said I'd be sent a replacement. However, I heard nothing, so a week later I phoned customer services who agreed that the website was wrong, but said they wouldn't replace the crampons and would give me a refund instead, which may take another three days to come through.... So I've now had to order from a different company, which does not give me confidence to order anything else from Nevisport in the future.”

Helpful Report

Posted 3 months ago

“I don't like the service and even the items that I bought, doesn't looks genuine”

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Posted 3 months ago

“The item that arrived was not what I ordered. By the time that it arrived and returned I had missed offers by other companies.”

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Posted 3 months ago

“I have still not received my item, and it’s now 9 days ago. I rang Nevisport today, whom told me Parcel Force had ‘tried’ to deliver a week ago. I have had no communication regarding this, not even a note in the box saying they tried. Fuming. The staff said I will receive an email after the phone call informing about tomorrow’s delivery in 10 minutes. 2 hours after still nothing- have checked spam as well. Absolutely poorly.”

Helpful Report

Posted 3 months ago

“Returned item as it didn't fit (used measurements supplied). The return happened same day as delivery. I haven't received a refund or reply to messages sent to chase to find out what's happening. Very poor and will not buy from you again”

Helpful Report

Posted 3 months ago

Nevisport is rated 4.7 based on 5,142 reviews