North East Trophies Reviews

Name: North East Trophies
Address: Unit 11, Galaxy Business Park, Unit 11, Galaxy Business Park, Newcastle upon Tyne
Rating: 4.93

4.9 Rating 3,149 Reviews

99 %

of reviewers recommend North East Trophies

4.9

Based on 3,149 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park,
Unit 11, Galaxy Business Park
Newcastle upon Tyne
NE21 4SQ

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North East Trophies 5 star review on 4th February 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always excellent service”

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Posted 2 years ago

“Prompt service from ordering to delivery. Item absolutely spot on 👍”

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Posted 2 years ago

Hi Derek, Thank you very much for your order with us & for your 5 star review! Also, thank you for including a photo in your review - we love to see our customers' photos of their orders. We are glad to hear that you are happy with your Galaxy Star Jade Crystal Award. Would you be happy to give us your permission to share your review on our social media and our website? Kind regards, Louisa Marketing @ North East Trophies

Posted 2 years ago

“Very pleased with the item we ordered”

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Posted 2 years ago

“Great! The awards look fab can't wait to order more next year. Thank you and Delivery was so quick..”

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Posted 2 years ago

Hi Katherine, Thank you very much for your order with us & for your 5 star review! We are pleased to hear that you are happy with your Jade Warrior Glass Award Corporate Trophy Awards. Also, thank you for including a photo in your review - we love to see our customers' photos of their orders. Kind regards, Louisa Marketing @ North East Trophies

Posted 2 years ago

“One trophy arrived with scratches. Otherwise good service that met requirements, in good time and at good cost.”

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Posted 2 years ago

Hi Chris Thank you for letting us know about any issues you have had. I am very sorry about the scratches on your trophy. We are happy to replace this item free of charge, I will also be looking into why the item might have been scratched and whether it happened during transit by the courier or whether it was an issue in our packing department. We can then resolve the issue and make sure it doesn't happen again. Once again please accept my apologies for this inconvenience you have had. Have a great day Kind regards Andrew NE Trophies Team

Posted 2 years ago

“From ordering to communication with the customer service had been very helpful. Would recommend using for fast and amazing products.”

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Posted 2 years ago

“Fantastic quality ! We will definitely be ordering from you again soon :)”

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Posted 2 years ago

“Excellent service! Good correspondence, super quality item and delivered faster than expected.”

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Posted 2 years ago

“Trophy is good (but small) but they use Evri as delivery company who are awful. Paid for next day delivery and received it about a week later after receiving a message for evri saying there was ‘an issue’.”

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Posted 2 years ago

HI Nicola Thank you for your feedback. I have taken a look into your order and the 3-6 day shipping method for £2.99 was chosen but I apologise if your order took longer than this to arrive. I am very sorry if your delivery was later than expected, as you may be aware, Royal Mail have been striking over the last few months. It has caused chaos with ours and many other companies deliveries. We have been trying our best to get orders to customers on time. We have had to take the difficult decision to move our deliveries temporarily away from Royal Mail. They have caused us so many delays and issues due to strikes. We are currently using Fedex and Evri - both have seen some delays due to the knock on effect from the Royal Mail strikes, however at present, both Evri and Fedex have a better next day delivery rate than Royal Mail. We hope that we can start shipping with Royal Mail in the near future once the strikes are over, as we understand it is more convenient for most customers. We will continue to assess our delivery options to make sure we can deliver to our customer timescales. Once again I apologise for the delays you have experienced. Have a great Christmas and if there is anything else we can help with please don't hesitate to contact us. Kind Regards, The NE Trophies Team

Posted 2 years ago

“Grate quality, recommend”

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Posted 2 years ago

“1st Class company to deal with from start to finish”

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Posted 2 years ago

“Beautiful trophy, beautifully engraved, terrific customer service and delivered before time. Can highly recommend”

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Posted 2 years ago

“Excellent service and product. Great value for money.”

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Posted 2 years ago

“Extremely fast service, engraving done and trophy delivered within 2 days. A good quality trophy for the price.”

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Posted 2 years ago

“Fast and reliable. Highly recommended.”

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Posted 2 years ago

“The services received from NE Trophies were exemplary, definitely will order from you again. Highly recommended!”

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Posted 2 years ago

“Quick turnaround time - poor trophy condition (dirty)”

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Posted 2 years ago

Hi Calum I am very sorry for any issues with the condition of this trophy. I am concerned that this one was missed during the cleaning process following the engraving of it. I am actively looking at why this has happened, because we have higher standards than this. Although the water marks can be easily wiped away, it is a shame that on this occasion our high standards did not meet expectations. I can only assume it was a genuine error on the part of one our our packing team who have been brilliant over the christmas rush. If there is anything else I can help with, please let me know and I will happily help out. Have a brilliant day Kind regards Andrew NE Trophies Team

Posted 2 years ago

“Brought a cup for my son and this company was nothing but helpful from the start. Quick delivery. Defo be using then again!!”

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Posted 2 years ago

“Excellent service. I made a typo on the order for engraving and they were excellent. The trophy was really good quality too.”

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Posted 2 years ago

“The quality of the items is absolutely outstanding. I ordered 14 things and each was well made, sturdy and excellent value for money”

North East Trophies 5 star review on 17th December 2022

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Posted 2 years ago

Hi Yvette, Thank you very much for your order with us & for your 5 star review! Also, thank you for including a photo in your review - we love to see our customers' photos of their orders. We are glad to hear that you are happy with your Trophies. Would you be happy to give us your permission to share your review on our social media and our website? Kind regards, Louisa Marketing @ North East Trophies

Posted 2 years ago

North East Trophies is rated 4.9 based on 3,149 reviews