North East Trophies Reviews

Name: North East Trophies
Address: Unit 11, Galaxy Business Park, Unit 11, Galaxy Business Park, Newcastle upon Tyne
Rating: 4.93

4.9 Rating 3,149 Reviews

99 %

of reviewers recommend North East Trophies

4.9

Based on 3,149 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park,
Unit 11, Galaxy Business Park
Newcastle upon Tyne
NE21 4SQ

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North East Trophies 5 star review on 4th February 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality product for low cost delivered in a few days - can’t fault anything- strongly recommend”

Helpful Report

Posted 2 years ago

Good afternoon Noel, Thank you very much for your 5-star review! We are glad to hear that you are happy with the quality of our products. It always means a lot when our customers would recommend us, thank you. Kind regards, Michelle - North East Trophies

Posted 2 years ago

“Good Quality 🏏”

Helpful Report

Posted 2 years ago

Good morning Satnam, Thank you very much for your 5-star review! We are glad to hear that you are happy with the quality of your items. Kind regards, Michelle - North East Trophies

Posted 2 years ago

“Arrived as stated. Trophies good quality. All good.”

Helpful Report

Posted 2 years ago

Good morning Jacquie, Thank you very much for your 5-star review! We are glad that you are happy with your order from us. Kind regards, Michelle - North East Trophies

Posted 2 years ago

“Have used this firm a couple of times and would highly recommend. The service including delivery is amazing.”

Helpful Report

Posted 2 years ago

Good morning Christine, Thank you very much for your 5-star review! We are glad that you are happy with your order from us. We appreciate you being a loyal customer. Kind regards, Michelle - North East Trophies

Posted 2 years ago

“Outstanding , great communication, by email and phone , reasonable and super fast ,well packed delivery.”

Helpful Report

Posted 2 years ago

Good morning Lee, Thank you very much for your 5-star review! We are glad that you are happy with your order from us. Kind regards, Michelle - North East Trophies

Posted 2 years ago

“Excellent products and service. The customer serve is fantastic.”

Helpful Report

Posted 2 years ago

Good morning Karen, Thank you very much for your 5-star review! We are glad that you are happy with your order from us. We appreciate you being a loyal customer. Kind regards, Michelle - North East Trophies

Posted 2 years ago

“Excellent service, website is very easy to use. Delivery was on time. Very pleased with the quality of my purchase. It looked exactly as on line. Would definitely recommend. Thank you.”

Helpful Report

Posted 2 years ago

Good morning Nicola, Thank you very much for your 5-star review! We are glad that you are happy with your order from us. Kind regards, Michelle - North East Trophies

Posted 2 years ago

“Quick delivery. There was some damage, but replaced item within a few days, no problem.”

Helpful Report

Posted 2 years ago

Good morning Wendy, Thank you very much for your 5-star review! We are glad that you are happy with the quick delivery of your order from us. We are very sorry that there was some damage to your order. This is a very rare occurrence with our customers' orders, so we apologise for any inconvenience caused. We are pleased that we were able to resolve this issue quickly for you by replacing your item, thank you for being so understanding. Kind regards, Michelle - North East Trophies

Posted 2 years ago

“Good value on time all good”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your review. We are glad that you are happy with your order from us. We always strive for a 5-star review from every one of our customers. Is there anything we could have done better to receive 5 stars from you? If there is something we could improve upon, please do let us know, we would greatly appreciate your further feedback. Kind regards, Michelle - North East Trophies

Posted 2 years ago

“Excellent trophy for an excellent price. Fast delivery and a user friendly website. Will definitely use again.”

Helpful Report

Posted 2 years ago

Good morning Gareth, Thank you very much for your 5-star review! We are glad that you are happy with your order from us & with its quick delivery. It is great to hear that you found our website to be user friendly. It always means a lot to us when a customer would shop with us again, thank you. Kind regards, Michelle - North East Trophies

Posted 2 years ago

“Ordered trophy on 3 day delivery. Bonus! It came the next day. Fantastic service. Will use again”

Helpful Report

Posted 2 years ago

Good morning Gary, Thank you very much for your 5-star review! We are glad that you are happy with the quick delivery of your order. We pride ourselves on our ability to provide our customers with the best customer service, so it is great to hear that you are pleased with the service you received from us. It always means a lot to us when our customers would shop with us again, thank you. Kind regards, Michelle - North East Trophies

Posted 2 years ago

“Great product, delivered on time, and a decent price as well.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your 5-star review! We are glad that you are happy with your order from us & with its delivery. Kind regards, Michelle - North East Trophies

Posted 2 years ago

“NET went the extra mile with pre-sales information.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your 5-star review! We are glad to hear that you are happy with the experience you had when shopping with us. Kind regards, Michelle - North East Trophies

Posted 2 years ago

“Very pleased with the customer service which corrected a mistake in the graduation glass plaque for my nephew. They responded very quickly to my email and sent me another plaque within 2 days with the correction. Very pleased with the Plaque & engraving.”

Helpful Report

Posted 2 years ago

Good afternoon Patricia, Thank you very much for your 5-star review! We are glad that you are happy with the service that you received from us. We are very sorry for the issue with your order & we apologise for any inconvenience this may have caused. We are pleased that we were able to resolve the issue quickly for you. What a lovely graduation gift for your nephew, we hope he loves his plaque. Thank you for being a frequent shopper with us. Kind regards, Michelle - North East Trophies

Posted 2 years ago

“Very happy with my purchase, great service and fast delivery”

Helpful Report

Posted 2 years ago

Good morning Susan, Thank you very much for your 5-star review! We are glad that you are happy with your order from us & with its quick delivery. We pride ourselves on our ability to provide our customers with the best customer service, so it is great to hear that you are pleased with the service you received from us. Thank you for being a frequent shopper with us. Kind regards, Michelle - North East Trophies

Posted 2 years ago

“The quality of the trophies and the presentation boxes were very nice. However, I made an express order and paid and it was not delivered with no feedback from the company. I had to cancel the event the awards were scheduled for. If I didn't chase the company the following week, I still would not have received any feedback about my paid order. This was quite stressful and disappointing for the volunteer awardees and the organisation as a whole. Also, I'm still awaiting a refund for the payment i made for express delivery which did not happen.”

Helpful Report

Posted 2 years ago

Good afternoon Angela, Thank you for your order with us & for your feedback. We are very sorry for the issues with your order. This is a very rare occurrence with our orders so we apologise that we have not provided you with our usual excellent service. We always strive for our customers to be completely happy with their order from us, so we appreciate you taking the time to provide us with this feedback so that we can resolve these issues. We have now refunded your shipping cost. We have also refunded 10% of your order value to apologise for the inconvenience caused. We hope that you will allow us to show you the excellent level of service that we strive for in your next order. Once again please accept our apologies for the delay & we hope to hear from you in the future. Kind regards, Michelle - North East Trophies

Posted 2 years ago

“Very good service”

Helpful Report

Posted 2 years ago

Good afternoon Andrew, Thank you very much for your 5-star review! We pride ourselves on our ability to provide our customers with the best customer service, so it is great to hear that you are happy with the service you received from us. Kind regards, Michelle - North East Trophies

Posted 2 years ago

“Wonderful product - great delivery. Thank you.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you very much for your 5-star review! We are glad that you are happy with your order from us & with its delivery. Kind regards, Michelle - North East Trophies

Posted 2 years ago

“I ordered an award plaque to be engraved and the team were extremely friendly and polite and answered all my questions before ordering. They were extremely helpful and the award plaque was perfect. Amazing service and product and super fast delivery! I will definitely order from here again. Good value for money as well. I cannot fault them. Thank you to Tom and the team! 😊”

Helpful Report

Posted 2 years ago

Good afternoon Yuen-Yee, Thank you very much for your 5-star review! We pride ourselves on our ability to provide our customers with the best customer service, so it is great to hear that you found our service to be helpful & friendly. We are glad that you are happy with your award from us & with its quick delivery. We look forward to helping you with your next order! Kind regards, Michelle - North East Trophies

Posted 2 years ago

“Excellent service, quick delivery, quality item.”

Helpful Report

Posted 2 years ago

Good morning Janet, Thank you very much for your 5-star review! We pride ourselves on our ability to provide our customers with the best customer service, so it is great to hear that you found our service to be excellent. We are glad that you are happy with the quick delivery of your order & with the quality of our products. Thank you for being a frequent shopper with us. Kind regards, Michelle - North East Trophies

Posted 2 years ago

North East Trophies is rated 4.9 based on 3,149 reviews