North East Trophies Reviews

Name: North East Trophies
Address: Unit 11, Galaxy Business Park, Tyne and Wear
Rating: 4.93

4.9 Rating 3,139 Reviews

99 %

of reviewers recommend North East Trophies

4.9

Based on 3,139 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park
Tyne and Wear
NE21 4SQ

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North East Trophies 5 star review on 26th January 2025

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The trophy was much smaller than expected. It tourney outing to be too small.”

North East Trophies 2 star review on 25th August 2024

Helpful Report

Hi Dina, Thank you so much for taking the time to provide us with your valuable feedback about your experience at North East Trophies. First and foremost, we sincerely apologise for the disappointment you faced when the trophy turned out to be smaller than expected. We understand how crucial it is for our customers to receive products that meet their expectations. To improve our services and ensure that such issues are not repeated in the future, we would love to hear more about your specific concerns. I can see the trophy that you purchased has the size displayed on the product page however we are looking in to ways that we can more clearly reference the size of a trophy in the images as I understand it may be difficult to judge size when placing orders online. If you'd like to return the product and choose a larger item, please contact us and we'd be more than happy to discuss some options that would be more suitable. Please don't hesitate to reach out to us directly with any additional comments, suggestions, or concerns. We want to make sure that your next purchase with North East Trophies exceeds your expectations. Have a lovely week. Kind regards Andrew NE Trophies Team

“Happy with the product and the service provided. Recommend !”

Helpful Report

“We needed around 50 medals for an international cycling event, with our own graphics on one side and individual engraving on the other. NE Trophies couldn't have been more helpful - the medals were engraved perfectly and delivered quickly, all at a great price. Customer service was excellent (thanks Tom!) with helpful replies often coming back within minutes. Will certainly use them again if we ever have a similar need.”

North East Trophies 5 star review on 24th August 2024

Helpful Report

Dear Andrew, Thank you so much for your amazing 5-star rating of North East Trophies! It was a pleasure to create and personalise the medals for your event and that we managed to meet your deadline. We appreciate your kind words about our customer service, with special thanks to Tom. We strive to provide prompt and helpful responses to every customer as fast as we can and we are glad to hear that you experienced this firsthand. Thank you once again for choosing North East Trophies. We would be more than happy to assist you with any future similar needs you may have. Kind Regards Andrew NE Trophies Team

“I ordered 4 trophies for two dog shows. The team designed a dog picture for the centres. The delivery was very quick. The 4 trophies are excellent quality. A very happy customer. I'll use NE Trophies again. Thank you”

Helpful Report

Hi Michele, Thank you so much for your 5-star review! It was a pleasure to help design your own unique logo for the awards and its great to hear that you were pleased with them. As a team, we take great pride in providing top-notch products and excellent customer service, so receiving feedback like yours makes our day! We are genuinely grateful for your custom and are pleased to have you as a happy customer. Should you need anything else, please don't hesitate to reach out. Have a lovely day Kind regards Andrew NE Trophies Team

“Great Service and brilliant product”

Helpful Report

Hi Thank you so much for taking the time to rate North East Trophies and leaving us a fantastic 4-star review! Your feedback helps us to keep improving, and we are grateful for your kind words. If there was anything we could have done better in order to get that last star, please feel free to contact us and let us know. Thank you again for choosing North East Trophies and for your wonderful review. We look forward to serving you in the future! Kind regards Andrew NE Trophies Team

“Excellenyt efficient service, Very helpful staff. Excellent quality of merchandise. The kids loved them.”

Helpful Report

Hi Sharon, Thank you very much for your order with us & for your 5 star review! We are glad to hear you are happy with your Medals and our service. Thank you very much for your kind feedback, we hope to work with you again in the future. Kind regards, Louisa North East Trophies

“Great service, very helpful people in the shop. Work completed on time and I was informed as soon as they were ready which was slightly earlier than predited. I will be back.”

Helpful Report

Hi Sue, Thank you very much for your latest order with us & for your 5 star review! We are glad to hear you are happy with everything. Thank you very much for your kind feedback and continued, loyal custom. Kind regards, Louisa North East Trophies

“Excelent service, well informed and personable phone enquires service. Very prompt and qood quality product.”

Helpful Report

Hi James, Thank you very much for your order with us & for your 5 star review! We are glad to hear you are happy with your 1 Pint Pewter Based Glass Tankard and our service. Thank you very much for your kind feedback, we hope to work with you again in the future. Kind regards, Louisa North East Trophies

“NE Trophies were a great service to use. Very quick turnaround and very nice staff I met on collection. We will be using them again.”

Helpful Report

Hi Simon, Thank you very much for your order with us & for your 5 star review! We are glad to hear you are happy with your Jade Award Apex Glass Corporate Awards and our service. Thank you very much for your kind feedback, we hope to work with you again in the future. Kind regards, Louisa North East Trophies

“I wanted something special but within a budget. NE Trophies provided that producing a lovely trophy for me. The customer service was outstanding and I had the opportunity to see a picture of the trophy before committing to purchasing. The item arrived well packaged and safely managed. I cannot thank this company enough and will be looking to use them again.”

Helpful Report

Hi John, Thank you very much for your order with us & for your 5 star review! We are glad to hear you are happy with your Computing Trophy Mini-Star Acrylic Plaque and our service. Thank you very much for your kind feedback, we hope to work with you again in the future. Kind regards, Louisa North East Trophies

“Excellent customer service Will definitely use NE Trophies again”

Helpful Report

Hi Michelle, Thank you very much for your latest order with us & for your 5 star review! We are glad to hear you are happy with your Custom Engraving Half Pint Glasses and our service. Thank you very much for your kind feedback and continued, loyal support. Kind regards, Louisa North East Trophies

“Great service as always 👍🏻”

Helpful Report

Hi Richard, Thank you very much for your order with us & for your 5 star review! We are glad to hear you are happy with your Custom Engraving Plates and our service. Thank you very much for your kind feedback and continued, loyal support. Kind regards, Louisa North East Trophie

“Excellent service, goods arrived in time for our celebration. Wine glasses engraved to a high standard and as per our instructions. Our members were very pleased with them.”

Helpful Report

Hi Angela, Thank you very much for your order with us & for your 5 star review! We are glad to hear you are happy with your 70 x Custom Engraved Wine Glasses and our service. Thank you very much for your kind feedback, we're pleased your members loved them. Kind regards, Louisa North East Trophies

“Very pleased with the service and product. Everything was turned around in one day - including the engravin. Thanks”

Helpful Report

Hi Brian, Thank you very much for your order with us & for your 5 star review! We are glad to hear you are happy with your Golf Trophies and our service. Thank you very much for your kind feedback. Kind regards, Louisa North East Trophies

“quick, efficient service and product as described.”

Helpful Report

Hi Jeff, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa North East Trophies

“Both Trophies are awesome - perfect for our Annual Tournament away in Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿 - very quick delivery 📦 thanks to ALL @ NET 😊⛳️👍🏆”

Helpful Report

Hi Martin, Thank you very much for your order with us & for your 5 star review! We are glad to hear you are happy with your Golf Trophies and our service. Thank you very much for your kind feedback. We hope you enjoyed your trip to Scotland. Kind regards, Louisa North East Trophies

“Order was delivered on time, quality was good, would use again.”

Helpful Report

Hi Malcolm, Thank you very much for your order with us & for your 5 star review! We are glad to hear you are happy with your Personalised Bravery Super Boy Wooden Medal and our service. Thank you very much for your kind feedback. Kind regards, Louisa North East Trophies

“I was impressed by the kind worded emails regarding the specifics of my order. I was given a very personal service.”

Helpful Report

Hi Claire, Thank you very much for your order with us & for your 5 star review! We are glad to hear you are happy with your Custom Engraved Pint Glass and our service. Thank you very much for your kind feedback. Kind regards, Louisa North East Trophies

“Transaction was fine, I had a big order and there were issues with stock. I would recommend trying to update the website more often to allow customers to see what's available. Appreciate all the help given in helping getting everything sorted in the end.”

Helpful Report

Hi Jasper, Thank you very much for your latest order with us & valuable feedback! We are glad to hear you are happy with your trophies and that everything arrived on time. Apologies for the unforeseen stock issues. It is something that we are constantly improving on within our warehouse management system. Once again it's been a pleasure to work with you on your darts awards this year and thank you for your continued, loyal support. Kind Regards Louisa North East Trophies

“Helpful, responsive and delivered a great glass with my design on both sides. Sent proof ahead of finalising. Will use again and I have already recommended to a friend.”

Helpful Report

Hi Paul, Thank you very much for your order with us & for your 5 star review! We are glad to hear you are happy with your Custom Engraved Pint Glass and our service. Thank you very much for your kind feedback and for recommending us to your friends. Kind regards, Louisa North East Trophies

North East Trophies is rated 4.9 based on 3,139 reviews