TUM TUM Reviews

Name: TUM TUM
Rating: 4.85

4.9 Rating 1,501 Reviews

96 %

of reviewers recommend TUM TUM

4.9

Based on 1,501 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

"Emma Stanley"

"Sam Sullivan"

"Lidia Fernandez"

TUM TUM 5 star review on 13th February 2024

Laura Norton-Hand

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'd been umming and ahhing over ordering another cup... wish I had done it sooner! My little LOVES her tum tum. The weighted straw means no frustration if she tips it, which keeps her happy. There is no leaking, which keeps me happy! Win win! I'm so glad I ordered and will be getting more in the near future. Thanks for the great service and wonderful product.”

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Posted 1 year ago

“Great sippy cup. My 10 month loves it and it’s enabled him to drink independently.”

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Posted 1 year ago

“Great cup.no spillage, easy for my granddaughter to use”

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Posted 1 year ago

“Fantastic”

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Posted 1 year ago

“Not very good at communicating or responding to emails or messages”

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Posted 1 year ago

“Would definitely recommend this brand to others.”

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Posted 1 year ago

“Great products”

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Posted 1 year ago

“Quick dispatch. Excellent service. Website was really easy to use”

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Posted 1 year ago

“Fun designs and easy to use products”

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Posted 1 year ago

“Lovely products, easy to use and clean!”

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Posted 1 year ago

“Fantastic and prompt service.”

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Posted 1 year ago

“good customer service”

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Posted 1 year ago

“Fast delivery. Priced well and such a great concept for kids/toddlers to have fun design drinking cups. I love the collection and weighted straws and now bigger cups! Excited to see what’s next”

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Posted 1 year ago

“Love the suction, design and quality. The fork and spoon are great as they are flexible and not rigid so easier for my 9 month old to scoop his food up.”

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Posted 1 year ago

“very good lovely cups good value easy for child to use”

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Posted 1 year ago

“Great items and designs and really fast delivery.”

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Posted 1 year ago

“The best brand of straw cups out there, I won't but anything else!”

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Posted 1 year ago

“Fast delivery and good quality items!”

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Posted 1 year ago

“Excellent service and fast dispatch!”

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Posted 1 year ago

“Absolute rip off if you have series 2 cups as will have to pay over £10 + PP to replace straws on two cups making tum tum a very expensive option to maintain. We thought it was time we replaced the straws as they had some suspicious marks on the inside and due to the straws being series 2 straws they didn’t have the detachable weight on the bottom like the new design, making them harder to clean. We bought a pack of straws with the new weight (£4.99 + PP) and they only come with one weight. Meaning we’d need to pay over £10 to replace the plastic straw in two cups which seems extortionate considering this is almost the price for a new cup and that Tum tum changed the straw design meaning series 2 straws are no longer available. I emailed about this as it seems unfair as the design has been changed in the 6m since I bought our cups but no reply from this ‘small family business’. Such a shame and definitely puts me off ordering again as customer service seems poor too but the search for a cheaper to maintain cup continues!”

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Posted 1 year ago

TUM TUM is rated 4.9 based on 1,501 reviews